Loose panels fix for trucks on hold?

[koolio]

I'm not sure what the fix was, but I just received a message from Tesla asking me to schedule my delivery. I scheduled it for this Saturday 3/22. Hats off to all of the news organizations that reported the problem today, the day a fix has already been applied and I can pick mine up.

You should ask them what the fix was…I’d be curious to know.

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[pkauf01]

Just got bad news . . . Cancelled my delivery for tomorrow "Due to a Hold" - so, even though they continued to do everything and say "come tomorrow", they delayed my delivery to 3/29 now AFTER I made the final wire payment. Quite annoying.

 

[riggster]

Just got bad news . . . Cancelled my delivery for tomorrow "Due to a Hold" - so, even though they continued to do everything and say "come tomorrow", they delayed my delivery to 3/29 now AFTER I made the final wire payment. Quite annoying.

They de-scheduled mine on 3/11 and allowed me to reschedule it on 3/19 to pick up 3/22. Had they already de-scheduled your delivery prior to this for containment hold? I really hope I don't get de-scheduled again. I'm having to fly to Kansas because Oklahoma has weird laws about auto loans.

 

[koolio]

Seeing all of the rescheduled delivery dates shows how Tesla service centers just aren’t operating optimally with the customer in mind.

Why would they schedule deliveries (and make the customer do certain actions - submit final payment, buy a plane ticket to get to a service centers, etc) only to reschedule it?

If CTs are on containment hold, you’d think they won’t schedule deliveries until the get the all clear.

 

[pkauf01]

Totally ag

Seeing all of the rescheduled delivery dates shows how Tesla service centers just aren’t operating optimally with the customer in mind.

Why would they schedule deliveries (and make the customer do certain actions - submit final payment, buy a plane ticket to get to a service centers, etc) only to reschedule it?

If CTs are on containment hold, you’d think they won’t schedule deliveries until the get the all clear.

Totally agree. But, not much I can do. I'll live with it as long as they fix the issue before I get it. Service center is about 85 miles away, would rather not come back.

 

[riggster]

Seeing all of the rescheduled delivery dates shows how Tesla service centers just aren’t operating optimally with the customer in mind.

Why would they schedule deliveries (and make the customer do certain actions - submit final payment, buy a plane ticket to get to a service centers, etc) only to reschedule it?

If CTs are on containment hold, you’d think they won’t schedule deliveries until the get the all clear.

To be fair, I scheduled my first delivery before the containment hold and was just now able to reschedule.

 

[pkauf01]

I kinda think

To be fair, I scheduled my first delivery before the containment hold and was just now able to reschedule.

I kinda think that is what happened to me, and no one noticed that I was "on the list". A little odd I got the notification RIGHT AFTER (about 2 hours) my final wire payment hit. Although, I really don't believe a multi billion dollar company was looking for my 80k THEN then delayed my delivery. More than likely humans missing the issue and noticing when they got the 24 hour notification for my appointment tomorrow. I guess I'm just and optimist.

 

[koolio]

Totally ag

Totally agree. But, not much I can do. I'll live with it as long as they fix the issue before I get it. Service center is about 85 miles away, would rather not come back.

Since you live so far away from a service center, I’d recommend making sure you check the truck over carefully and ask if they can correct any major issues you may find.

For example, a very common one is little cuts in the trim around the rear passenger door openings. These cuts are from the hub caps being stored in the back seat from the factory, and when the vehicle is being shipped, they get thrown around and cut the soft material. This happened on mine and they swapped out the part (not on the same day).

If you do get service, make sure to closely examine the work done before leaving bc the techs are still learning how to work on the CTs (at least, that’s basically what I was told by my service center). At mine, they have two senior CT techs, that’s it.

Here’s an example of this: my frunk button failed. They replaced it but never got the front plastic fascia to clip in properly so it keeps popping out. So, another service appt to get that replaced and installed correctly. I said to the service advisor: do your techs actually look at the work before declaring it “done?”

Pic for visual reference.

Another example, they replaced my wiper motor (due to the poor performance cleaning salt slush off the window). Well, the techs never installed the motor correctly nor did he calibrate it (this is all documented in the service manual so I knew what he didn’t do). So had to go back for them to get that fixed…then noticed the tech somehow knocked the latter half of the wiper blade off of the fluid nozzle so it wasn’t spraying fluid out of the latter half of the blade. So I fix it myself…but still fluid doesn’t sprayout of the latter half of the wiper blade.

I mention all of this not to bitch about it but to share my experience so you hopefully don’t encounter similar.

I will say, with my previous Tesla (Model Y) 90% of the time they fixed it correctly the first time.

 

[pkauf01]

Since you live so far away from a service center, I’d recommend making sure you check the truck over carefully and ask if they can correct any major issues you may find.

For example, a very common one is little cuts in the trim around the rear passenger door openings. These cuts are from the hub caps being stored in the back seat from the factory, and when the vehicle is being shipped, they get thrown around and cut the soft material. This happened on mine and they swapped out the part (not on the same day).

If you do get service, make sure to closely examine the work done before leaving bc the techs are still learning how to work on the CTs (at least, that’s basically what I was told by my service center). At mine, they have two senior CT techs, that’s it.

Here’s an example of this: my frunk button failed. They replaced it but never got the front plastic fascia to clip in properly so it keeps popping out. So, another service appt to get that replaced and installed correctly. I said to the service advisor: do your techs actually look at the work before declaring it “done?”

Pic for visual reference.

Another example, they replaced my wiper motor (due to the poor performance cleaning salt slush off the window). Well, the techs never installed the motor correctly nor did he calibrate it (this is all documented in the service manual so I knew what he didn’t do). So had to go back for them to get that fixed…then noticed the tech somehow knocked the latter half of the wiper blade off of the fluid nozzle so it wasn’t spraying fluid out of the latter half of the blade. So I fix it myself…but still fluid doesn’t sprayout of the latter half of the wiper blade.

I mention all of this not to bitch about it but to share my experience so you hopefully don’t encounter similar.

I will say, with my previous Tesla (Model Y) 90% of the time they fixed it correctly the first time.

Thanks. This is my second Tesla. I had read TONs of posts on checklists before I picked it up and did those as much as I could to ensure I didn't drive home and have to get back. Appreciate this post, I will definitely use it as a guide.

 

[CyberGus]

Cancelled my delivery for tomorrow "Due to a Hold"

They de-scheduled mine on 3/11

all of the rescheduled delivery dates shows how Tesla service centers just aren’t operating optimally

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