Why I canceled my Cyberbeast order

[Miznat411]

Sounds like you should go by a Ford

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[Protondecay123]

This is the 2nd thread started by the OP saying the same thing.

There is no hardware uncertainty. Elon said the opposite of HW5 is ready. It's a year away.

Why do you need 2 threads saying you are cancelling the truck? It's fine if it's not right for you, we have an entire thread talking about it already.

I think they need a hug is all that’s really wrong?

 

[OldDirtyRobot]

You sound like the type of person who is better off going to your local dealership and buying a car.

 

[cyberville]

The posts about HW4 and HW5 along with the comment about how our CTs will be skipping some future updates got me thinking about the future with my CT. In a way, I'm kinda looking forward to "On Your Own Mode" where I got what I got and it's just time to settle down and appreciate the features that remain. Until then, loving this ride cuz no other vehicle has kept me this engaged! Long Live our CTs!

 

[HaulingAss]

Pretty crazy I told the guy I had $130k cash to get the truck and he didn’t want to look into the issue. The shrinking size and undertraining of staff is the type of behavior that is going to save the world from Elon getting his pay package by a decade or two…

Tesla employees are not trained to be salesmen, they don't even know all the little tricks legacy auto dealerships regularly use to close the deal.

Tesla's automotive business model relies on great engineering and leading edge production technologies to build reliable, desirable and durable leading edge products that will sell profitably without spending millions or billions of dollars on glamorous advertising blitzes to convince you to buy one.

If you want one, and it fits your financial situation, you will probably love it more than you thought you would. But Tesla is not going to hold your hand to get you there. They never have and probably never will.

 

[REM]

Tesla employees are not trained to be salesmen, they don't even know all the little tricks legacy auto dealerships regularly use to close the deal.

Tesla's automotive business model relies on great engineering and leading edge production technologies to build reliable, desirable and durable leading edge products that will sell profitably without spending millions or billions of dollars on glamorous advertising blitzes to convince you to buy one.

If you want one, and it fits your financial situation, you will probably love it more than you thought you would. But Tesla is not going to hold your hand to get you there. They never have and probably never will.

Spot on! and this is the reason it took only 4 minutes for me to pick up my new CT from the lot in Raleigh. I timed it.

4 minutes from getting inside, dropping off the check, confirming key transfer, and arriving to my new truck with my profile already loaded into it.

Not a single company on this planet can compete with that. I couldn't imagine containing my laughter and subsequent rage if I had to go spend several days fighting with a legacy dealer .

 

[xenotek]

Tesla employees are not trained to be salesmen, they don't even know all the little tricks legacy auto dealerships regularly use to close the deal.

Tesla's automotive business model relies on great engineering and leading edge production technologies to build reliable, desirable and durable leading edge products that will sell profitably without spending millions or billions of dollars on glamorous advertising blitzes to convince you to buy one.

If you want one, and it fits your financial situation, you will probably love it more than you thought you would. But Tesla is not going to hold your hand to get you there. They never have and probably never will.

Well said I agree with you, I needed to hear this thanks

 

[mitch9]

"To the Moon, Alice" (Quote courtesy of Jackie Gleason)
"To Hell in a handbasket" (author unknown)

 

[2000prerunner]

After going back and forth (a lot) for a while, I finally cancelled my Cybertruck order that I made a couple weeks ago. Figured I’d share why in case others are weighing the same decision.

1) Hardware uncertainty
Recent trends make it feel like a major hardware shift is around the corner. Elon recently said AI5/HW5 is ready, FSD is no longer being sold outright, and S/X are being discontinued rather than redesigned because they’re not selling. That makes me nervous about taking delivery right before a hardware transition that could matter a lot long-term.

2) Sales experience killed my confidence
Dealing with Tesla sales was honestly frustrating. Hours on hold with automated systems, undertrained reps, conflicting answers, dropped calls — it just didn’t inspire confidence.

I also couldn’t get a straight answer about whether free Supercharging would transfer if I bought out a lease through the lender. No one seemed willing or able to answer clearly.

3) Final straw: conflicting info from Tesla itself
Today a Tesla manager told me over the phone that a Model S/X yoke could be installed in the Cybertruck before delivery. She told me to confirm with my local delivery advisor.

The delivery advisor (whom “has been doing this for a long time”) then told me it’s not possible because the Cybertruck’s steer-by-wire system is incompatible with the S/X yoke assembly. The advisor chose to cancel my order on the spot rather than look into the issue any further than asking the guy over his shoulder.

Getting completely opposite answers inside the same company was the breaking point.

I still like the Cybertruck and might revisit later, especially after HW5 rolls out and things stabilize. But for now, it felt smarter to step back and wait.

Curious if others are having similar experiences or if I just got unlucky.

-From: a guy who paid Tesla close to $70k for a MYLR in 2022 and also received years of poor customer service for Tesla solar panels

P.S.: Will get a CB eventually...this community seems pretty cool and a lot more low-key (in a good way) than I expected. hope to join soon...

I literally copy and pasted all of this post into Google Gemini AI and got perfectly reasonable answers in five seconds. My friend…the age of a “firm handshake” with a human salesmen at your local dealer is done. Humans are unreliable and prone to mistakes. Act accordingly.

 

[devdrone6]

Buying a tesla is 100 times easier compared to a dealership model. You just need to understand that everything they have is a package and deviations are rare and at your own risks.

Just purchased a Sienna and it was pure hell - they even tried to tack on a mandatory 3500 package with some BS options. This was right after the out the door was agreed upon - they tried to sneak it into the finance agreement. I said no to it, and they said I already signed so have no choice. I got up and walked out without saying a word. Their so called Manager ran out and apologized and said they would take it off. I ended up doing it because it was end of month and we needed a van and I got it for 42k - a few thousand under msrp.

I so wish Tesla had a van.

 

[Lasttoy]

I have two S, CT. Tesla service was fantastic in the early years. Sales guys were ok. Only had S or X. Then 3. Now there are four cars and CT.
Too many options that change everyday. No one has a clue. Service sucks. No really smart trained technicians. Not enough of them for million cars. Wait is months in some places. But cars are fabulous if you drive it 100 miles a day to work. Or have an antique with free super charging.

 

[jimbobb23]

I've had the complete opposite experience. I'll never buy from a dealership again. I've never had an experience with a Cable company, where after I got off the phone I thought "Glad I called, I feel better now". Yet I've always felt that way anytime dealing with Tesla.

I know people have bad experiences picking up their teslas but both mine have been 99/100 perfect. Would consider a Tesla just to have the buying experience be so nice.

 

[Cayden Thompson]

Spot on! and this is the reason it took only 4 minutes for me to pick up my new CT from the lot in Raleigh. I timed it.

4 minutes from getting inside, dropping off the check, confirming key transfer, and arriving to my new truck with my profile already loaded into it.

Not a single company on this planet can compete with that. I couldn't imagine containing my laughter and subsequent rage if I had to go spend several days fighting with a legacy dealer .

Taking a shit takes longer than buying a Tesla lol. Crazy when you think about it.

 

[Spiffert]

Cross post: https://www.cybertruckownersclub.co...g-my-cyberbeast-order-hw5.54054/post-30760172

 

[Gaximus]

Taking a shit takes longer than buying a Tesla lol. Crazy when you think about it.

Challenge accepted.

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