My PCS Failure Estimated Fix is July 13

[Cyberdoc18]

I’m in the same boat guys sucks hopefully they will come up with a fix soon they told me end of may

But the good news is I got another CT with free supercharging while mine is sitting at the service center lol

Sponsored

 

[Vagis9780]

As I expected the battery is at 0% this morning. How bad is this for the truck? Will they have to tow it to a supercharger or do they have service HVDC chargers?

I would let SC figure out what to about battery charge level. There is no way SC could expect you to leave at Zero charge. I wouldn’t accept the truck back in this condition. Would a OEM expect you to leave without a working engine.

 

[JackCypher]

I brought my cyberbeast (VIN 26XXX) in last Monday (4/20). Had the PCS error a week prior (4/13) made the appointment charging at 24a for two days after initial error then no charging at all. The service center said they ordered the PCS unit on the 4/13 when I made the appointment. After dropping my truck of on the 4/20 they kept it for 5 days waiting to see what to do and then messaged me that they won't get any PCS units for 8-10 weeks. They made an appointment for July 13 to repair the PCS. I had recall notices so they are fixing those(sail, half shaft bolts, etc) now but I think they are going to want me to get my truck back on Tuesday 4/28 when those repairs will be complete and use super charging(not convenient during work week that long of a time, and I also am taking trips where that won't be possible).

I currently have a loaner cybertruck. Do I refuse to pick it up and keep the loaner for 2.5 months? Also the service center doesnt have super chargers and my battery is almost dead at 4%. They don't work today but it must be in mid repair as the frunk and all doors are open. I think by the time they get in tomorrow the battery will be at 0 or 1% what do they do about that?

My advice, is keep the loaner. Offer to Tesla that this is the 'best' scenario as 2 month repair would/does trigger lemon law in most states. NICELY state 'you are protecting them' and yourself from protracted process triggered by your vehicle being non-operational for weeks.

I am in California, we have pretty good lemon law here.

DON'T talk to lemon lawyer - they will only see $$$ signs - and start the backback process - they WILL NOT and ARE NOT interested to 'solving' your repair problem. They only want to being the buyback process and get their payday. [Sad but true].

I lemoned a G63 with Mercedes - it took 6 months - it is a very long process that all parties are only interested in dragging it out as long as possible. I had very little satisfaction when I got the check.

Sorry you are in this situation.

Jack

 

[under9hell]

Tesla is actually pretty good, responsive with lemon law/buyback term. I think it's a good approach to prevent lawyer cost + unnecessary time wasting for both sides.
If the CT is going to be in the shop for more than 30 days, just kindly ask them in the chat/app that it would trigger lemon law, do they want to start the process?
A friend of mine had Tesla bought back a model X in a month Good luck with your repair!

 

[Bridgeboy69]

I just had my PCS replaced too. Was throttling to 24A at home. They had my truck at the service center for 2-weeks even when they presumably ordered the part 3-weeks ahead of time when I made the appointment. They said it was the worng one and Tesla were making more and waiting for it to arrive.

Luckily they gave me a Cybertruck AWD as a loaner, which I didn't mind since it came with free supercharging. I put miles on it in the meantime instead of my truck.

My truck is a 2024 Foundation Beast.

 

[TyPope]

I brought my cyberbeast (VIN 26XXX) in last Monday (4/20). Had the PCS error a week prior (4/13) made the appointment charging at 24a for two days after initial error then no charging at all. The service center said they ordered the PCS unit on the 4/13 when I made the appointment. After dropping my truck of on the 4/20 they kept it for 5 days waiting to see what to do and then messaged me that they won't get any PCS units for 8-10 weeks. They made an appointment for July 13 to repair the PCS. I had recall notices so they are fixing those(sail, half shaft bolts, etc) now but I think they are going to want me to get my truck back on Tuesday 4/28 when those repairs will be complete and use super charging(not convenient during work week that long of a time, and I also am taking trips where that won't be possible).

I currently have a loaner cybertruck. Do I refuse to pick it up and keep the loaner for 2.5 months? Also the service center doesnt have super chargers and my battery is almost dead at 4%. They don't work today but it must be in mid repair as the frunk and all doors are open. I think by the time they get in tomorrow the battery will be at 0 or 1% what do they do about that?

I feel your pain. The commute from DC home is long enough already. Want me to add more time to that? I haven't had to hit the sole supercharger between my house and DC during the week yet but did give it a shot just to make sure I had the option should I need.

Best of luck to you. I'm sure these PCS problems aren't fun for the SC either. Silver Springs? That's the one I use and you are right - No Superchargers there.

 

[Jager]

My advice, is keep the loaner. Offer to Tesla that this is the 'best' scenario as 2 month repair would/does trigger lemon law in most states. NICELY state 'you are protecting them' and yourself from protracted process triggered by your vehicle being non-operational for weeks.

I am in California, we have pretty good lemon law here.

DON'T talk to lemon lawyer - they will only see $$$ signs - and start the backback process - they WILL NOT and ARE NOT interested to 'solving' your repair problem. They only want to being the buyback process and get their payday. [Sad but true].

I lemoned a G63 with Mercedes - it took 6 months - it is a very long process that all parties are only interested in dragging it out as long as possible. I had very little satisfaction when I got the check.

Sorry you are in this situation.

Jack

The extended service times we're now seeing for the PCS2 replacement would likely trigger the lemon law statute in most states.

The joker in the deck is that those state lemon laws expire after so many miles and/or so many months of ownership. In California, it's 18 months or 18,000 miles.

Anecdotally, it would seem like the majority of folks here experiencing the PCS2 failure have ridden past their state's lemon law protection.

 

[Cyberdoc18]

The extended service times we're now seeing for the PCS2 replacement would likely trigger the lemon law statute in most states.

The joker in the deck is that those state lemon laws expire after so many miles and/or so many months of ownership. In California, it's 18 months or 18,000 miles.

Anecdotally, it would seem like the majority of folks here experiencing the PCS2 failure have ridden past their state's lemon law protection.

In nj it’s 24 months or 24k miles they said would take a few weeks any tips?

 

[mongo]

The extended service times we're now seeing for the PCS2 replacement would likely trigger the lemon law statute in most states.

Many lemons law criteria are based on days out of service and/or attempts to fix.
If it is stuck at the service center, sure.
If one retains possession of the vehicle while parts are delayed, and it is usable via Supercharging, that might not trigger a buy back.

 

[Jager]

Many lemons law criteria are based on days out of service and/or attempts to fix.
If it is stuck at the service center, sure.
If one retains possession of the vehicle while parts are delayed, and it is usable via Supercharging, that might not trigger a buy back.

I agree. In instances where Tesla is able to keep Supercharging alive as an option - a la the recent software push to affected vehicles - I think any lemon law claims become very wobbly.

A hard failure that kills the DC fast charging option, like we saw in many/most cases until very recently, flips that script.

I had a new vehicle (BMW) replaced under threat of Virginia's lemon law statute 20 years ago. That was about as good as that kind of experience could ever be - no lawyers, no litigation.... just a firm but friendly letter to BMW North America outlining what had happened and what I would accept - but it's a hassle even in the best of circumstances.

Stuff happens. It's hard at this point to fault Tesla for how they've handled the PCS2 debacle. They're doing their best.

 

[Eka]

A high voltage lab power supply should be able to be used to charge a vehicle battery slowly. The one I have I don't think is voltage safe enough to charge to 100% on a 800V pack, but it easily could charge to 50% safely. Set the maximum voltage below the maximum voltage of the battery pack minus the maximum error tolerance of the voltage output. Obviously the battery pack would need to be monitoring cell voltages, but at an end of 50% there shouldn't be any issues.

Portable DCFC units would be better due to them having the needed communication hardware to talk to the charging system in the truck.

 

[cyberstocker]

Everybody calm down. Back away from the cliff. We will survive haha

 

[JCERRN]

Re: 0%- notify SC that you noticed the vehicle is at 0% displayed SOC while in their custody, and ask them to plug it in. If they can not, as them what they are doing to prevent complete discharge of the HV battery and mitigate damge to MV/LV systems, and remind them again, they have a duty of care of the vehicle while it is in their possession.

re: PCS: do not accept the vehicle back without the PCS replaced. Escalate as necessary to both local and regional
Manager team.

re: lemon/buyback etc. Tesla will likely repurchase your truck if you ask them to. Usually its a refund of the original purchase price - some offset for mileage driven (state dependent) my first CT they bought back with 0 mileage deduction. Check your state’s process for lemon law repurchase as that process is state specific if thats the route you want to go.

really is a shame that this has become such a widespread issue for the truck. Its like as if a gas car’s fuel pump and giller neck failed but there weren't any replacements available.

 

[vandytom]

Do you guys think that bc my home charging is 24A max it delays the PCS failure slowly?

 

[CyberGus]

Do you guys think that bc my home charging is 24A max it delays the PCS failure slowly?

Even people charging from 110V at 2kw have experienced PCS failures.

Seems to be a roll of the dice...

Sponsored