DarinCT
Well-known member
- First Name
- Darin
- Joined
- Dec 16, 2020
- Threads
- 8
- Messages
- 357
- Reaction score
- 625
- Location
- California
- Vehicles
- M3, CT triM
- Thread starter
- #1
My model 3 had 25k miles and is 2.5 years old.
Yesterday, my wife and I both drove the car in the morning. I went out to run errand and my model 3 was non-responsive. The front headlights were flickering and it sounded like a pump was cycling. A burning/hot liquid smell slowly increased.
I called Tesla roadside assistance, very meh experience. She couldn't tell me if the center had rentals or if they rented cars out. She did not initiate a repair ticket at the center either. She basically called a tow truck company...
Tie truck driver had opinions, claimed he towed 10-15 Tesla a week and that he never tows a Prius. Not that I asked for any of this information and coincidentally already knew having owned three and never had an issue.
I type up all the stuff wrong and tape it to the steering wheel because there's no way to enter in the app [Ya know... What is wrong, what did the car do?] without scheduling an appointment three weeks in the future.
Receive an estimate for zero dollars for 12v battery and battery connection r/r, sign off, battery gets replaced, car is ready in 6 hours from receipt which is faster than any repair shop I've ever been to.
During the process, never had an ETA, my question about whether the replacement was lithium or not went unanswered, never talked to a human being at the center. Hell, I called the center several times and after two rings heard the unfortunate click of being routed to the call center. At least, the call center was able to explain that there four rental cars for the entire region and that the center will most likely offer Uber credits.
Car was parked on the lot, picked it up at 9pm, another thing that wouldn't be possible at your normal repair shop.
All-in-all they got the repair side experience better than any I've had though the human was closer to dealing with the cable company.
This is the second time I've had this Tesla experience. The previous issue was a non-event, the service was also prompt, the human part was actually worse.
So that happened, car appears fixed, moving on.
[edited for clarity]
Yesterday, my wife and I both drove the car in the morning. I went out to run errand and my model 3 was non-responsive. The front headlights were flickering and it sounded like a pump was cycling. A burning/hot liquid smell slowly increased.
I called Tesla roadside assistance, very meh experience. She couldn't tell me if the center had rentals or if they rented cars out. She did not initiate a repair ticket at the center either. She basically called a tow truck company...
Tie truck driver had opinions, claimed he towed 10-15 Tesla a week and that he never tows a Prius. Not that I asked for any of this information and coincidentally already knew having owned three and never had an issue.
I type up all the stuff wrong and tape it to the steering wheel because there's no way to enter in the app [Ya know... What is wrong, what did the car do?] without scheduling an appointment three weeks in the future.
Receive an estimate for zero dollars for 12v battery and battery connection r/r, sign off, battery gets replaced, car is ready in 6 hours from receipt which is faster than any repair shop I've ever been to.
During the process, never had an ETA, my question about whether the replacement was lithium or not went unanswered, never talked to a human being at the center. Hell, I called the center several times and after two rings heard the unfortunate click of being routed to the call center. At least, the call center was able to explain that there four rental cars for the entire region and that the center will most likely offer Uber credits.
Car was parked on the lot, picked it up at 9pm, another thing that wouldn't be possible at your normal repair shop.
All-in-all they got the repair side experience better than any I've had though the human was closer to dealing with the cable company.
This is the second time I've had this Tesla experience. The previous issue was a non-event, the service was also prompt, the human part was actually worse.
So that happened, car appears fixed, moving on.
[edited for clarity]
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