Sorry for what happened to you. Did you use the drill to buff out or by hand? I have scratches too and i am surprised this worked and from the pictures it worked pretty good.
I had a terrible experience too and there is no excuse for them to put their s. Together at this point. Yes the car is nice and everything but it is not free for sure so we have every right to have high expectations.
Same thing Happened to me too and i am glad i saw it last second plus after i close the garage door and left it opened the garage door glad i saw the notification on my phone.