I’ve had this issue since new, one service center told me it was fine. Took it again last week to a different service center and they replaced the whole door and he said it’s a known issue. Sounds like with a lot of things Tesla. It depends on the tech you get.
It’s likely they pulled them down for the 0%. They are back in my area now that there’s only a week left of the 0%. They are playing games, I have messages from Tesla beating around the bush with my trading in of my truck as well.