Totally agree. Far too many people expect their vehicles to get the range that is stated by the EPA. The real problem IMO is consumers not understanding what the rated range really means.
I doubt you will get any sympathy from Tesla and IMO you shouldn't. The EPA estimated range is determined by the EPA and not Tesla. So your beef is actually with the EPA.
The EPA range tests are garbage IMO. They run them on a dynamo in a lab until the battery is dead and average out the cycle...