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Any idea what exactly is HVBATT a223 Foundation series. Came out of nowhere. Charging is not possible door won’t open or respond in app or vehicle. Did 3 soft reset and still nothing. Service is scheduled not until next Tuesday! Help!

I have some light scratches on the hood and front part of the frunk from Ice sliding off when cleaning the snow and ice off. I don’t want to make it worse by using something that I shouldn’t have