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They tricked the door somehow. They just forgot to press the “exit button” to drop it back I assume tricking the door is necessary for any tint job to cover all the glass. It’s the forgetting to drop it down that is so painful. I’m guessing they forget sometimes but there isn’t sharp...

On Day 4 of ownership, the window tinters left the window in the fully up position, accidentally closed the door against the stainless steel, and cracked the corner of the inner glass They are taking full responsibility but ughh….