That’s odd - historically if there’s an urgent event/issue, which being unable to charge qualifies as urgent, the service centers have always advised to bring the vehicle in immediately.
I’d try to message them again via the app, and if not, then I’d ask for the service manager on site.
Sorry...
Went to the SC, they wouldn’t sell me one on the spot (obviously). They recommended I make a service appointment to get one replaced via mobile service.
got the estimate - $174.
Was so excited to finally receive the cyber wheel covers 2 weeks ago. Now, one of them seems to have magically disappeared off the truck (no sentry activity, so might have flown off while driving).
That said, anyone looking to sell 1 or 2 wheel covers? ?