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The SC has now advised that installation is included. I’m barely qualified to operate a screwdriver and even the tent setup is intimidating but shouldn’t be too hard after a couple of times.

That is what happened to me as well. My primary concern here is that they are telling me that I have to install it and the service bulletin is clearly meant for SC technicians so I’m not sure how to escalate it without being rude and insulting their staff. My spouse has a Mercedes EV and...

That is not what they told me when I arrived. They had installed my tent on a showroom CT and didn’t even realize it until I pulled into the bay. They were merely going to put the box in my bed and leave it up to me. I have a new appointment a month from now. I don’t know if this is...

For those who have purchased a CyberTent, was installation into the bed included? My SC is saying it is my responsibility but on the product page it clearly states installation is included unless I am completely misunderstanding this. The service bulletin looks a bit complicated and l interpret...