I am having the same problem. What Tesla number did you call? I keep getting referred to the electrical installers who put in the gateway and they want to charge a fee to assist.
I was in the same situation with HavePower here in Fredericksburg, VA. I contacted Richmond store and they knew Master Electrical Services was installing in Richmond. I contacted them and explained the situation and they reached out to Tesla and got my installation reassigned to them. They...
1) The first 5 digits of your RN#: 11274
2) The date you configured your truck: 12/15
3) The date you received your VIN assignment: 4/3
4) The number range of your VIN i.e. 5600, 1200 (if known): 6200
5) The Date you will take delivery (if known): ?
6) Your state : VA
How did they do the wrap on the etched Foundation Series? I was thinking a wrap may just cover it up, but the letters appear to be a darker color. Maybe embossed somehow? This looks great!