7 day limit to find issues?

[T35L4]

When I took delivery the associate said I only have 7 days to note any issues with the truck. But I was under the impression you can make a service appointment at any point if you have issues. Can someone clarify?

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[Pops]

When I took delivery the associate said I only have 7 days to note any issues with the truck. But I was under the impression you can make a service appointment at any point if you have issues. Can someone clarify?

I believe they are referring to cosmetic issues. The functionality is covered for the full duration of the warranty.

They do this because cosmetic issues like scratches, tears and dents can happen after they release the vehicle to you, so there is a limited time to identify them. You might see people mention 100miles, but that is not exactly true. It might be 7 days as your associate mentioned.

 

[GFleck]

Re cosmetic issues, there have been several posts indicating different things said by different service centers. The key factor will be their determination if the damage was present at delivery or likley happened / could have happened after you drove off the lot.

When I took delivery I asked about the "100 mile rule" and / or what time frame I had to report issues and was told there's not really a formal documented limit. Rather that it was more about the above determination.

I highly recommend folks do a full single continuous video walk around of the truck at delivery. Make sure to get the SC, any paperwork and an employee helping you (if possible) in the video. This way you have documented evidence if you miss something and discover later.

All that said, I've noted here, and elsewhere, significant differences in service and interpretation of things from one SC to another.

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