Accessories problems

[Tesstudio]

I went to buy a lot of accessories on Christmas for my new CT, I expend over $3k between Tessudios and Cybergear stores, the problem is they collect the money from my credit card, but they do not provide with any tracking number. I been sending emails and not one respond. Is this a scam? Someone has the same problem. It been 3 weeks since the purchase. What do you think that I should do?

If you send an email and don't receive any reply, please let me know. I will help you by having our customer service locate your email and resolve your issue.

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[Polocyberbeast]

Hello Cherry,

The order number TES24002712 was returned to the sender according to your tracking system, so I don't know why and what happened with that order now.

I have more orders on the way, and I need to know what the status of those orders is as well.

Order #24002749 and order#24002747


I sent this email in December and in January, still no response.

 

[65SoYoLO]

If you send an email and don't receive any reply, please let me know

by email?

 

[Polocyberbeast]

Yes

 

[Polocyberbeast]

Like I said before, I'm sending email and nothing. Even the first order was send it back to the sender but they never come to me first. Could you please check what happened with all these orders? I'm really appreciate. My email is [email protected]

 

[Tesstudio]

by email?

I sent you a private message.

 

[65SoYoLO]

I sent you a private message.

I did not order anything.

 

[Tesstudio]

I did not order anything.

I'm sorry, I might have sent this to the wrong person. I apologize for the disturbance.

 

[guppus]

I am also not receiving my Tesstudio order or answers to my emails. Nobody answers the phone. I’m calling my credit card company tomorrow to file a claim.

This type of customer service should result in removal of “site sponsor” credentials. We deserve better.

 

[Polocyberbeast]

I am also not receiving my Tesstudio order or answers to my emails. Nobody answers the phone. I’m calling my credit card company tomorrow to file a claim.

This type of customer service should result in removal of “site sponsor” credentials. We deserve better.

Be patient, they respond late. Apparently is a company overseas and the delivery takes longer than the usual.

 

[guppus]

Be patient, they respond late. Apparently is a company overseas and the delivery takes longer than the usual.

They had the ability to take my credit card info and charge me pretty quick. I guess when you’re taking peoples money without product to ship it’s a full time job to respond to all the emails and phone calls from people wondering what’s going on.

Been here before and if you don’t act right away when this turns in this direction you lose. Better to let Chase handle it.

Tesstudio should NOT be a site sponsor here.

 

[Polocyberbeast]

They had the ability to take my credit card info and charge me pretty quick. I guess when you’re taking peoples money without product to ship it’s a full time job to respond to all the emails and phone calls from people wondering what’s going on.

Been here before and if you don’t act right away when this turns in this direction you lose. Better to let Chase handle it.

Tesstudio should NOT be a site sponsor here.

True. I’m been dealing this issue since December. Now I having another problem with them because I order two items in the same purchase and they deliver only one item Now I’m been reclaiming and I have silent from them again.

 

[guppus]

True. I’m been dealing this issue since December. Now I having another problem with them because I order two items in the same purchase and they deliver only one item Now I’m been reclaiming and I have silent from them again.

Bet they didn’t make an error in CHARGING you for two….and that charge probably went in MINUTES after ordering.

Nothing wrong with doing business with a company like this, but it’s better to go through an intermediary like Amazon when ordering from them. Actually, if you want to know what Tesstudio has in stock right now at this very minute, just take a look at what they have posted up on Amazon. If it’s not up on Amazon guaranteed they do not currently have it.

I thought I was safe with a sponsor here, my mistake. AMAZING that your advice is to be patient considering your dealings with them.

 

[Tesstudio]

I am also not receiving my Tesstudio order or answers to my emails. Nobody answers the phone. I’m calling my credit card company tomorrow to file a claim.

This type of customer service should result in removal of “site sponsor” credentials. We deserve better.

Apologies, I will follow up on your order. Please provide your order number, and I will urge our warehouse to ship it. We really didn't expect the stock to run out so quickly

 

[guppus]

Apologies, I will follow up on your order. Please provide your order number, and I will urge our warehouse to ship it. We really didn't expect the stock to run out so quickly

Here are my two order numbers.

Order #TES24002979 was supposed to be cancelled and refunded 11 days ago. Did not receive the refund. Nah

Order #TES24002985 is the one I am waiting on. The I

Apologies, I will follow up on your order. Please provide your order number, and I will urge our warehouse to ship it. We really didn't expect the stock to run out so quickly

Appreciate that but it’s not an “out of stock” issue I am dealing with here. Problem is your companies lack of communication.

Here are my two order numbers.

Order #TES24002979 was supposed to be cancelled and refunded 11 days ago. Did not receive the refund and received no further communication from you. No answer to my calls or emails.

Order #TES24002985 is the one I am waiting on for delivery and would certainly understand your “out of stock” situation IF you didn’t charge me and cut off all communication.

So, is this refund ever going to happen as you promised and is this other order going to be delivered?

So odd to handle business on a car chat forum thread……sheesh.

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