Cybertruck order canceled by mistake!

[artalv]

I am the happy owner of two (2) Tesla cars (Model 3 and Model Y) and had placed a $100 deposit for the Cybertruck right after it was announced.
Last week May 1st, 2024) I found an offer to order the Cybertruck 'Foundation Series' in my mobile Tesla app.
I always ordered my cars with someone live, and planned to do the same with the Cybertruck.

I tried to contact Tesla (by phone and online) many times to setup an appointment to go to the Tampa, FL. showroom, but could not get anyone to answer or call me back. Tesla had just announced some big layoffs, so I figured it affected their response in general.
Meantime I viewed many videos on YouTube and practiced placing the order (many times) on my iphone.
Afraid to loose the offer since I read there were only 1000 Foundation Series being made, I decided to place the order with $1,000 deposit later that night May 1st, at approx. 9:30PM.

I noticed the order was missing the trading-in of my Model 3, (I thought I had entered), so I tried to edit and kept calling Tesla until past 1AM.
By next morning (May 2nd) I called again many times and unable to get help I decided to cancel (at 11:42AM) and place the order again (something we do often with Amazon and many other vendors).

<< Without any warnings, Tesla's response was to refund the $100 deposit, keep the (non-refundable) $1,000, and remove the offer to order from my Tesla app. >>

I have tried to contact Tesla many times, many ways, (I did get to Chat online and the person told me he couldn't help me, but would have someone call me later).

I finally drove to the Tampa, FL Showroom (on May10th), where the manager tried to reset the order and was not able. He told me that order was handled by another department and he had no way to contact them. He showed me addresses for Tesla to write to directly. By the way I did get a call from the Chat person while talking to the manager, but he could not help either.

I have sent emails to ordersupport@, info@, elon@ (Tesla.com), reservations@ TeslaMotors.com and info@ neuralink.com.
Only ordersupport@ Tesla.com responded with "they do not monitor, or respond to email sent there, go to the nearest showroom for help".
I have not heard anything else ...

If Tesla wants to handle sales online for 'big ticket' orders ($100,000),

1. they most design their order system to help 'well intended' customers accomplish that transaction.
2. I can't see Tesla's loss for an order placed and canceled (in about 12 hours) OVERNIGHT.
3. Without offering or providing 'ANY' support.

I want to proceed with my order, but there is no way to contact anyone at Tesla.

I hope this is an unexpected error in Tesla's part.

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[JudyTran]

I am so sorry this happened!!!!

 

[artalv]

These are the responses I have received from Tesla so far (May 9, 2024):

From: [email protected]
" Thank you for contacting Tesla. Please note this inbox is no longer monitored for responses. For support, please contact your local Tesla Showroom or Tesla Service Center and one of our representatives will be happy to assist.
www.tesla.com/support/findus
Have a wonderful day!"

From: [email protected] and [email protected]
"Message Blocked"

 

[Crissa]

You're going to have to use one of the telephone numbers.

-Crissa

 

[artalv]

Can you help me with a good number?

 

[Crissa]

Can you help me with a good number?

There should be one on your 'deposit accepted' included documents for the $1000 deposit.

-Crissa

 

[artalv]

You may be right, but Tesla sent it to an older email I had when I bought the Model 3, I don't have access to it any longer. I tried to change it when I bought the Model Y and found out they didn't when I ordered the Cybertruck. I need that receipt.

 

[Crissa]

You may be right, but Tesla sent it to an older email I had when I bought the Model 3, I don't have access to it any longer. I tried to change it when I bought the Model Y and found out they didn't when I ordered the Cybertruck. I need that receipt.

They sent the paperwork for the $1000 to the old email address?

-Crissa

 

[artalv]

Yes, that is what their response said, when I paid the $1,000. They sent it my old email.

 

[artalv]

Crissa, Thanks for mentioning the 'deposit accepted' notice, I remember saving something right after paying the $1,000. I searched and found the Cybertruck Order Agreement in my computer. There are no phone numbers, and the links are related to arbitration, Premium Service connectivity, privacy/legal and Tesla's website.
I will be looking for their cancellation notice?

 

[mhaze]

Crissa, Thanks for mentioning the 'deposit accepted' notice, I remember saving something right after paying the $1,000. I searched and found the Cybertruck Order Agreement in my computer. There are no phone numbers, and the links are related to arbitration, Premium Service connectivity, privacy/legal and Tesla's website.
I will be looking for their cancellation notice?

It should not be necessary, but I would suggest sending a certified letter with this chain of events to the registered agent of the corporation.

That is the formal person that "speaks for the corporation."

That will likely get you some results. Be polite and just tell your story.

 

[Crissa]

Crissa, Thanks for mentioning the 'deposit accepted' notice, I remember saving something right after paying the $1,000. I searched and found the Cybertruck Order Agreement in my computer. There are no phone numbers, and the links are related to arbitration, Premium Service connectivity, privacy/legal and Tesla's website.
I will be looking for their cancellation notice?

That's odd; well, there's a number somewhere >-<

-Crissa

 

[M0unt41nm4n]

I am the happy owner of two (2) Tesla cars (Model 3 and Model Y) and had placed a $100 deposit for the Cybertruck right after it was announced.
Last week May 1st, 2024) I found an offer to order the Cybertruck 'Foundation Series' in my mobile Tesla app.
I always ordered my cars with someone live, and planned to do the same with the Cybertruck.

I tried to contact Tesla (by phone and online) many times to setup an appointment to go to the Tampa, FL. showroom, but could not get anyone to answer or call me back. Tesla had just announced some big layoffs, so I figured it affected their response in general.
Meantime I viewed many videos on YouTube and practiced placing the order (many times) on my iphone.
Afraid to loose the offer since I read there were only 1000 Foundation Series being made, I decided to place the order with $1,000 deposit later that night May 1st, at approx. 9:30PM.

I noticed the order was missing the trading-in of my Model 3, (I thought I had entered), so I tried to edit and kept calling Tesla until past 1AM.
By next morning (May 2nd) I called again many times and unable to get help I decided to cancel (at 11:42AM) and place the order again (something we do often with Amazon and many other vendors).

<< Without any warnings, Tesla's response was to refund the $100 deposit, keep the (non-refundable) $1,000, and remove the offer to order from my Tesla app. >>

I have tried to contact Tesla many times, many ways, (I did get to Chat online and the person told me he couldn't help me, but would have someone call me later).

I finally drove to the Tampa, FL Showroom (on May10th), where the manager tried to reset the order and was not able. He told me that order was handled by another department and he had no way to contact them. He showed me addresses for Tesla to write to directly. By the way I did get a call from the Chat person while talking to the manager, but he could not help either.

I have sent emails to ordersupport@, info@, elon@ (Tesla.com), reservations@ TeslaMotors.com and info@ neuralink.com.
Only ordersupport@ Tesla.com responded with "they do not monitor, or respond to email sent there, go to the nearest showroom for help".
I have not heard anything else ...

If Tesla wants to handle sales online for 'big ticket' orders ($100,000),

1. they most design their order system to help 'well intended' customers accomplish that transaction.
2. I can't see Tesla's loss for an order placed and canceled (in about 12 hours) OVERNIGHT.
3. Without offering or providing 'ANY' support.

I want to proceed with my order, but there is no way to contact anyone at Tesla.

I hope this is an unexpected error in Tesla's part.

Call your local SC and ask for Service. It will connect you to their service department. When they answer, ask for management and they should transfer you. It worked great for me,

Lastly, if you want to get thier attention, file a dispute on your credit card. Be sure to keep copies of all written communication you have as well as dates/times you called. You may need that. Under credit rules, the merchant must make an attempt to work it out. This should get them to be a bit more responsive to you or you may get all of your money back.

 

[GatorCyber]

It should not be necessary, but I would suggest sending a certified letter with this chain of events to the registered agent of the corporation.

That is the formal person that "speaks for the corporation."

That will likely get you some results. Be polite and just tell your story.

The registered agent is just the person a company designates with the state of incorporation that accepts legal notices on behalf of the organization. They aren't an employee, they aren't customer service, and they don't speak for the company.

 

[GatorCyber]

Tesla and Elon are the absolute biggest morons when it comes to sales and customer service. Why can they not provide a phone number for people to contact and why would they not accomadate someone trying to give them $100k?

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