DaveJet
New member
- First Name
- Kevin
- Joined
- Jan 11, 2025
- Threads
- 1
- Messages
- 2
- Reaction score
- 1
- Location
- Florida
- Vehicles
- Cybertruck
- Occupation
- Pilot

- Thread starter
- #1
PowerShare Gateway Installation – Looking for Solutions, Any one with experience or ideas?
I had my Tesla PowerShare Gateway system installed on January 29, 2025, and while I understand this is a new system, the process has been far more challenging than expected. The installer has been back multiple times, spending hours on the phone with Tesla Engineering, all unpaid labor, and I still don’t have a working system.
The main issue? My gateway was a possibly a rebuilt unit, and unfortunately, no one verified that it was functional. The QR stickers were incorrect, the serial numbers & QR code just inside the door didn’t match the unit when the installer used the TESLA 1 app and the QR codes behind the protective panel, and after days of troubleshooting, Tesla Engineering determined today, February 5, 2025, that the TACO, which is an electronic part of the Tesla Gateway,isn’t working, requiring a full replacement of the entire Tesla Powershare Gateway.
What’s weird is on the TESLA 1 app the installer did a factory reset, appears software is up to date and connected to my WiFi 2.4ghz, and everything is green, and it shows he is connected to the gateway and shows the power from the grid to the gateway and the amounts of power, it also shows the charger connect to the cybertruck.
But TESLA Installer tech support can not see it. Also It does not show on my TESLA app.
One other thing is on the ORANGE BOX above the main cutoff breaker there is a Bright RED steady light, red is never a good indication.
Also double checked the connections from the Charger to the PowerShare all good
Current situation:
Replacement unit is on backorder for at least 2-3 weeks, meaning I’ll likely be without a system for about 2 more months.
Another full-day power outage will be required for installation.
My Tesla-certified electrician has already put in 8-10 hours of unpaid labor and will need 4-8 more hours for the replacement.
I’ve personally spent hours on the phone troubleshooting with Tesla support.
If anyone from Tesla is monitoring this thread, I’d truly appreciate some help:
Expediting the shipping of my replacement unit so I can finally have a functioning system.
Ensuring quality control checks so that the new unit is 100% tested, with correct QR labels and serial numbers before shipping.
Making it right with my Tesla-certified electrician, who has dedicated significant time to troubleshooting this issue.
Recognizing the time I’ve spent working through this issue—maybe there’s something Tesla can do to acknowledge the effort and patience involved.
I still believe in this technology and want it to work, but this has been a tough experience. I’d love to hear from others—has anyone else run into similar issues?
I had my Tesla PowerShare Gateway system installed on January 29, 2025, and while I understand this is a new system, the process has been far more challenging than expected. The installer has been back multiple times, spending hours on the phone with Tesla Engineering, all unpaid labor, and I still don’t have a working system.
The main issue? My gateway was a possibly a rebuilt unit, and unfortunately, no one verified that it was functional. The QR stickers were incorrect, the serial numbers & QR code just inside the door didn’t match the unit when the installer used the TESLA 1 app and the QR codes behind the protective panel, and after days of troubleshooting, Tesla Engineering determined today, February 5, 2025, that the TACO, which is an electronic part of the Tesla Gateway,isn’t working, requiring a full replacement of the entire Tesla Powershare Gateway.
What’s weird is on the TESLA 1 app the installer did a factory reset, appears software is up to date and connected to my WiFi 2.4ghz, and everything is green, and it shows he is connected to the gateway and shows the power from the grid to the gateway and the amounts of power, it also shows the charger connect to the cybertruck.
But TESLA Installer tech support can not see it. Also It does not show on my TESLA app.
One other thing is on the ORANGE BOX above the main cutoff breaker there is a Bright RED steady light, red is never a good indication.
Also double checked the connections from the Charger to the PowerShare all good
Current situation:
Replacement unit is on backorder for at least 2-3 weeks, meaning I’ll likely be without a system for about 2 more months.
Another full-day power outage will be required for installation.
My Tesla-certified electrician has already put in 8-10 hours of unpaid labor and will need 4-8 more hours for the replacement.
I’ve personally spent hours on the phone troubleshooting with Tesla support.
If anyone from Tesla is monitoring this thread, I’d truly appreciate some help:
Expediting the shipping of my replacement unit so I can finally have a functioning system.
Ensuring quality control checks so that the new unit is 100% tested, with correct QR labels and serial numbers before shipping.
Making it right with my Tesla-certified electrician, who has dedicated significant time to troubleshooting this issue.
Recognizing the time I’ve spent working through this issue—maybe there’s something Tesla can do to acknowledge the effort and patience involved.
I still believe in this technology and want it to work, but this has been a tough experience. I’d love to hear from others—has anyone else run into similar issues?
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