DoberManPin-Sure
Well-known member
- First Name
- Dober
- Joined
- May 2, 2024
- Threads
- 3
- Messages
- 109
- Reaction score
- 203
- Location
- Texas
- Vehicles
- Foundation Edition Cyberbeast only (sold my TRX back-up vehicle)
- Occupation
- Attorney
- Thread starter
- #1
After my usual daily scroll through this Forum's emailed recap yesterday morning, I decided to check my Tesla app for any updates. I did a triple take when I saw an assigned VIN and couldn't believe I could schedule my delivery same day . . . roughly 6 hours later. I snatched it up. (All my Tesla app notification settings were selected, but I got nothing. No email either, so I just got lucky. So, keep checking the app.)
TLDR: It was an amazing experience. Both a pre-delivery show and excellent customer service through drive-out.
The Novela Extension: After scheduling delivery, I quickly signed up for insurance (b/t $500 and $600/month) and called Tesla customer service re: payment options. She mentioned the Plaid option within the app, but my credit union isn't connected. So, I was left with wiring and cashier check options. I decided not to wire since (a) I wanted to inspect the vehicle first and (b) wiring put me at the whim of the credit union's schedule, so I opted for a cashier's check.
After the delivery "show" (see below), I was trying to connect my app to the Beast without luck. An extremely helpful Tesla rep took a look and said Tesla Cali was technically supposed to have received the check already.
But, he offered to print a mailing label and record me as "paid." He gave it and a UPS envelope to me, and asked me to mail it later that day. Tesla gave me a Beast on faith that I'd mail the check. I thought it was amazing customer service, which I honored by promptly driving the Beast to a UPS store and getting it mailed . . . emailing a picture of the check and UPS receipt to Tesla customer service.
That amazing customer service experience was preceded by a really cool "show" put on for and with the cars of everyone with a 2 p.m. pick-up time. I've seen a few other posts about disappointing and/or unceremonious delivery experiences, so I was surprised by this one. I would have been just as happy getting my Beast without it, but it was a really cool touch. (Note to self: figure out how to have my CT's lights do that to my music.)
To top off the experience, the gentleman who helped with the label and another roaming Tesla employee spent a lot of time with my wife and me. They set her up with the app and as a driver, they suggested I submit a service ticket for a slightly non-flush bed "wing" right where the open/close buttons sit (but confirmed a repair had been done to address those wings "flying" off that I read about here), and they provided a lot of addition Tesla newb information. Upon driving out the door, we also got some cool Tesla swag--a coffee cup, lunch bag and notebook.
I immediately drove next door to AFS (Auto Film Specialists) because they were kind enough to offer a post-delivery inspection when I paid my deposit for the black carbon fiber vinyl wrap and full vehicle tint just before delivery. A former Tesla employee who works with them now walked the vehicle with me and pointed out one other small issue where the tactical grey accent upholstery wasn't cleanly cut and tucked in. (I wouldn't have noticed, but put in a service ticket along with the wing issue.)
I hope all you folks awaiting delivery have an experience even half as good as that one. Now, I must go ride the Beast. Happy Saturday, everyone!
Here are some video & photos of the tactical grey interior:
TLDR: It was an amazing experience. Both a pre-delivery show and excellent customer service through drive-out.
The Novela Extension: After scheduling delivery, I quickly signed up for insurance (b/t $500 and $600/month) and called Tesla customer service re: payment options. She mentioned the Plaid option within the app, but my credit union isn't connected. So, I was left with wiring and cashier check options. I decided not to wire since (a) I wanted to inspect the vehicle first and (b) wiring put me at the whim of the credit union's schedule, so I opted for a cashier's check.
After the delivery "show" (see below), I was trying to connect my app to the Beast without luck. An extremely helpful Tesla rep took a look and said Tesla Cali was technically supposed to have received the check already.
But, he offered to print a mailing label and record me as "paid." He gave it and a UPS envelope to me, and asked me to mail it later that day. Tesla gave me a Beast on faith that I'd mail the check. I thought it was amazing customer service, which I honored by promptly driving the Beast to a UPS store and getting it mailed . . . emailing a picture of the check and UPS receipt to Tesla customer service.That amazing customer service experience was preceded by a really cool "show" put on for and with the cars of everyone with a 2 p.m. pick-up time. I've seen a few other posts about disappointing and/or unceremonious delivery experiences, so I was surprised by this one. I would have been just as happy getting my Beast without it, but it was a really cool touch. (Note to self: figure out how to have my CT's lights do that to my music.)
To top off the experience, the gentleman who helped with the label and another roaming Tesla employee spent a lot of time with my wife and me. They set her up with the app and as a driver, they suggested I submit a service ticket for a slightly non-flush bed "wing" right where the open/close buttons sit (but confirmed a repair had been done to address those wings "flying" off that I read about here), and they provided a lot of addition Tesla newb information. Upon driving out the door, we also got some cool Tesla swag--a coffee cup, lunch bag and notebook.
I immediately drove next door to AFS (Auto Film Specialists) because they were kind enough to offer a post-delivery inspection when I paid my deposit for the black carbon fiber vinyl wrap and full vehicle tint just before delivery. A former Tesla employee who works with them now walked the vehicle with me and pointed out one other small issue where the tactical grey accent upholstery wasn't cleanly cut and tucked in. (I wouldn't have noticed, but put in a service ticket along with the wing issue.)
I hope all you folks awaiting delivery have an experience even half as good as that one. Now, I must go ride the Beast. Happy Saturday, everyone!
Here are some video & photos of the tactical grey interior:
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