Tesla delivery experience is subpar

Xinx

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Tesla delivery process is horrible.
I picked up my cybertruck this morning and I was shocked at the nonchalance of their delivery approach.

It's my first Tesla, but no one cared to walk me to my car, show me around the features, or help me set up the infotainment system. Absolutely nothing.

Now this would have been great if it was a choice, but what happens to someone who isn't tech savvy? Is Tesla fine with loosing those kinds of customers?

The entire process was very detestful!!
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Xinx

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as an extreme introvert this sounds like heaven
It is to me too. But everyone is not me. There are people who want to feel the VIP after buying a luxury car, to them it is horrible.

Personally, I don't care but business should cater to all kinds of customers.
Currently, it looks like they only care about the techies.
 
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It's hit or miss...mine was similar (not my first Tesla btw)....They were nice and inviting but yeah "Open up the app, now go find your vehicle"....so we walked across the street, no name placard, matched serials it and that was that.

Meanwhile, others have name placards on their dashboards, a Tesla SC rep sitting with them going over things. Oh well!

If you expect "normal" or consistency of "normal"...you just joined the wrong Manufacturer! lol
 

SCTesla

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It is to me too. But everyone is not me. There are people who want to feel the VIP after buying a luxury car, to them it is horrible.
Tesla doesn't make a luxury car. They make cars that have expensive features such as larger batteries, more speed, but use the same materials in all their vehicles.

The whole Apple Store concept is part of what helped Tesla get big.

Some SCs (Charlotte, NC) do name placards, welcome packages, etc., but overall the point of buying a Tesla is that you don't have to go through the dealership experience. The tech all has videos on how to use.
 


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IMO, Tesla is not a luxury brand. More like Toyota or Ford of the EV world. Add to that Tesla’s general simplification approach and society’s detachment of in-person human interaction choosing instead interactions through devices, not surprised about the negative experience.

That said, my experience is Tesla’s sales service has been helpful without being ‘over the top.’ In other words, adequate. If I have questions, they’re willing to answer them without hesitation.

To us, this is a big expense and an experience to cherish. To them, it’s Wednesday morning before break and the next John Doe coming at 10am to pick up their Tesla.
 

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Tesla delivery process is horrible.
I picked up my cybertruck this morning and
I was shocked at the nonchalance of their delivery approach.

Its my first Tesla but no one cared to walk me to my car, show around the features, help me set up the infotainment system absolutely nothing.
Now this would have been great if it was a choice, but what happens to someone who isn't tech savvy? is Tesla fine with loosing those kinds of customers?

The entire process was very detestful!!
Tesla's entire business model revolves around being as lean as possible. There are hundreds of high quality videos for stuff like that not only produced from Tesla, but 3rd party vloggers as well.

Also, the vehicle manuals are digital, searchable, and incredibly easy to follow. With respect, if you want someone to personally show you how to setup radio stations, then perhaps you should visit a local enthusiast car shop and pay them to give you recommendations or something.

Did you miss the emails prior to delivery that show you the basics of how the car works? And also links to more advanced setup?
 

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Cincycyber

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Tesla delivery process is horrible.
I picked up my cybertruck this morning and
I was shocked at the nonchalance of their delivery approach.

Its my first Tesla but no one cared to walk me to my car, show around the features, help me set up the infotainment system absolutely nothing.
Now this would have been great if it was a choice, but what happens to someone who isn't tech savvy? is Tesla fine with loosing those kinds of customers?

The entire process was very detestful!!
I revelled in the same experience. It was my first Tesla and it was incredibly efficient. I have told so many people how easy the delivery went and that I didn't have to talk to anybody, get sold gold plated mudflats, Scotch Guard and a host of other useless added warranties by a slimy salesman. Buying a brand new paid for in cash Bronco for my daughter at Ford in 2019 and the hard seller with tattoos across his knuckles literally said "Oh I guess I like my children more than you do" when I declined the superfluous added warranty sales job. At Tesla I was out the door after sighing Power of Attorney, etc 7 minutes after I arrived at the Dealership. Perfection! My first Tesla and I am a little tech but nothing too far out there and definitely an extrovert. I loved every single second of the efficiency and streamlined process. To each his own.
 


carsly

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I get what the OP is saying, the first time I picked up a Tesla (Model X Performance Ludicrous, albeit used) I left feeling a bit disappointed. But when I picked up a used Model Y a few weeks back it didn't phase me one bit. Yes, had the name placard, and as it was my fourth Tesla I was just as happy to not waste someone else's time.

The one exception, which was quite nice, was picking up the CT in early June. Back then our local SC had just started deliveries so was doing them in a roped off section in front of the store. The guy spent 45 minutes going through all the Cybertruck specifics and would have spent as much time as I wanted. It was nice to have them turn on the rear-view "mirror" camera and get a walkthrough of off-road mode which was new to me.

YMMV, but efficiency is the name of the game all around.
 

jasper7821

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We've had our truck for almost 7 months. Back then I was watching delivery videos of red carpet, fully detailed trucks, fog machines, nametags in the window, all the staff out there giving congratulations, basically everything possible to make it truly a special event for the buyer.

I think we were the 6th delivery in a fairly large city and I wasn't expecting, but hoping for a cool delivery experience. I even have a good friend who's a prominent news anchor and I was going to see if they wanted to make it a segment for the news since the Cybertruck was still kind of a unicorn back then.

Luckily I didn't ask my friend, the experience was terrible. They have a large service center and ours was the only one being delivered that day, it easily could have been done inside.
It was outside in the hot desert sun, and the truck was filthy with dirt, mud under the fenders, dirty tires, and other little things.

The manager who was doing the delivery wasn't too friendly either, but the thing that really got me was I asked for him to unlock the truck so I could look inside, he said no.
I said you expect me to buy a 100k vehicle and you can't even open the door so I can look inside.
He said that was against policy, I said who's policy since I've seen many videos of deliveries and the people going inside the trucks. He wouldn't even roll down a window so I could peek inside.

He said that's not true since it's a Tesla nationwide policy, which obviously is not true as we've all seen some of the first delivery videos.
He said we cannot unlock the door or look inside until we take delivery through the app.
I so badly wanted to reject the delivery, but I've waited almost 5yrs, so we went ahead and took it.

Super happy with the truck, and had some service center visits and the regular staff are wonderful and kind.
Just wish for all those years of built up excitement, it would have been at least a halfway decent experience.
 

Gundo

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Mount Kisco NY was a terrific delivery experience.

My name was on a placard on the dash

Our CT was detailed quite thoroughly

The Tesla associate took her time to introduce the CT and get us going

20 minutes from beginning to end.

Every single vehicle we've purchased over the last 20 years has been accompanied at delivery by a mandatory visit to the dealer-profit maximizing "business manager" for a hard sale of accessory features, coatings, warranties etc.

The worst part of being trapped in that idiot's office is where you sign your first-born away to represent that you don't want the ceramic-impregnated rust proofing undercoat spray or the wheel scratch and dent warranty by acknowledging that it could be world-ending if you don't.

It's such a crappy traditional dealer experience, what a delight to have none of it at Tesla.
 

Foundation Series Dude

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Pretty subpar delivery experience here as well.
  1. Showed up ahead of schedule.
  2. Greeted by no one.
  3. 10 mins in, I asked what to do. Had to scan a QR to "check in". 4 people got ahead of me b/c I didn't know.
  4. "Sign this Lemon Law doc." [Thought all paperwork was done on the app]
  5. "Hand me your phone."
  6. Walked me to my Beast.
  7. Put temp tag sticker on crooked.
  8. Rep scratched a rim trying to straighten aero-covers the WRONG way. [Pro Tip: The CORRECT way is available in the on-screen Tesla Tutorials in Theater]
  9. "Enjoy." [rep walks away]
  10. Me: "Is it ON⁉" 🤷‍♂️
  11. Didn't get the satisfaction of peeling off the screen film. 😞
 

Black306

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Pretty subpar delivery experience here as well.
  1. Showed up ahead of schedule.
  2. Greeted by no one.
  3. 10 mins in, I asked what to do. Had to scan a QR to "check in". 4 people got ahead of me b/c I didn't know.
  4. "Sign this Lemon Law doc." [Thought all paperwork was done on the app]
  5. "Hand me your phone."
  6. Walked me to my Beast.
  7. Put temp tag sticker on crooked.
  8. Rep scratched a rim trying to straighten aero-covers the WRONG way. [Pro Tip: The CORRECT way is available in the on-screen Tesla Tutorials in Theater]
  9. "Enjoy." [rep walks away]
  10. Me: "Is it ON⁉" 🤷‍♂️
  11. Didn't get the satisfaction of peeling off the screen film. 😞
That’s the worst part!! 😁
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