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Tesla repair experience from current owners

hbear

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Can any current Tesla owner share their repair experience? I have heard some horrible stories about the repair saga, wondering if it's still the same today.
 

TyPope

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Can any current Tesla owner share their repair experience? I have heard some horrible stories about the repair saga, wondering if it's still the same today.
I've had one repair appointment. They guy showed up at the house, was very nice and fixed the piece of loose fender trim on the car. He then asked if there was anything else wrong with the car he could look at. There was a grease spot (looked like grease, anyway) on the passenger side A-pillar. He got that removed and we chatted for a bit. He said that I had one of about 14 Model Ys in the area that he services. This was a while ago so that is definitely not the case any more.

Anyway, it was relatively easy. I have an appointment for this Friday between 2:30 and 4:30 for him to install the Homelink thing and set it up. This appointment is merely the installation of the Homelink and is part of the purchase price of that thing. He said that Tesla doesn't include the Homelink because many people weren't using it al all and since it's proprietary, Tesla has to pay a set price for each one installed. Rather than keep that item as part of the vehicle, they basically lowered the price on the MY by that $300 (sure, they did) and then allow people to add it if they want. That way, people who don't need it aren't paying for it anyway.

Overall,
My experience with maintenance, although limited, has been top notch. (besides, it's a kick to have Tesla come to the house for maintenance and getting to tell the neighbors "Yeah, this is the only way I'll get to see maintenance. It's not like I get to go sit at the dealer waiting for them to change the oil or brakes or anything...")
 
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hbear

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What about fender bender kind of repair? Does Tesla still has parts supply issue?
 

alan auerbach

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What about fender bender kind of repair? Does Tesla still has parts supply issue?
What about fender bender kind of repair? Does Tesla still has parts supply issue?
Good question. And would Tesla sell me (or my repair shop) a new fender? And are there any shop repair manuals for any Tesla models out there yet?
 
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hbear

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This was from 2018 and even made the news:
 

Jon Snow

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Nothing but good experiences for me. Love mobile repair too!
 

lancethibault

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Wait...when you need new brakes, they just come to your house and do the work there!?
 

ajdelange

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Were it just new pads I'm sure a Ranger could do that. New calipers or master cylider? Perhaps not.
 

Crissa

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Wait...when you need new brakes, they just come to your house and do the work there!?
Yes. Though sometimes they'd rather drop off a loaner and take yours, or have you drop it at a service center.

Body damage isn't as good yet, but complaints about it have died down.

I expect body repairs to a Cybertruck will be horrendous. On one hand it can be welded to easily. On the other, you're talking structural panels exposed... No one will want one cut in half and welded back on, would they?

-Crissa
 

lancethibault

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Yes. Though sometimes they'd rather drop off a loaner and take yours, or have you drop it at a service center.

Body damage isn't as good yet, but complaints about it have died down.

I expect body repairs to a Cybertruck will be horrendous. On one hand it can be welded to easily. On the other, you're talking structural panels exposed... No one will want one cut in half and welded back on, would they?

-Crissa
The service center option gives me pause and it's plus mark in the column for a Ford EV, since Ford has service centers or mechanics just about everywhere that can work on Fort trucks (insert joke here).

But if Tesla will come to my house and fix it or bring a loaner, I'm all for that.

There are only two Tesla service centers in Colorado and they are Denver or north of Denver. You would think a city like Colorado Springs and it 700K+ population in the metro area would have one, but we don't, so Tesla gets minus in the serviceability column when weighing the pros and cons.
 

cybrtrk_maybe

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I agree, make it available in Colorado Springs. :)
 

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