Warning: Do not trust MyQ

[Pops]

The MyQ integration is intended to open your garage door when you arrive and close it when you leave. This time it did something different, shortly after opening my garage door, it closed again and damaged my vehicle and garage door. It started to close after the door was not visible from the rear view mirror.

The glass roof is shattered and the garage door has damage as well.

This happened to my Model Y, but it could have easily happened in the Cybertruck as well.

Has anyone had this happen, who do you think bares the responsibility here? MyQ, Tesla, or me? I'm pretty sure I know what the lawyers would say.



UPDATE 5/16/2025: With the details I provided, including the video of the events. Liftmaster/Chamberlain accepted my claim and is going to pay for the roof glass replacement on my Model Y. They took a while to investigate, including looking at event logs. I am thankful to put this issue to rest.

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[L3it3R]

Did 'cancel auto close' appear on the screen?

I had to adjust my distance for auto open / close for best execution - had it happen to my Model 3 when they first rolled it out and we were quickly shuffling cars because we only had one charger in the garage at the time (added another one to our driveway) - luckily zero damage all around as the door simply went back up when it touched the car.
That was quite a while ago and we've not had any 'safety issues' since. The service goes down from time to time (like once a year or so), so I've taken to hiding a house key in my glovebox since only the model 3 has homelink, but otherwise has been fine for all three of our cars aside from that one incident (Which I chalked up to human error at the time since I forgot to hit 'cancel' on the screen)

 

[Cyber AI]

What setting you have defined for your closer. I have setup for 12 feet. Any time my car gets closer to 12 feet, it will open and same applies to close. But still, it sucks that you have this incident.

 

[Pops]

Did 'cancel auto close' appear on the screen?

I was using FSD so the car stopped on its own and was a little bit short of where I would normally stop. This forced me to do a k-turn. I was looking in the rearview mirror so I did not see if the screen was warning about an auto close or not, however there was no tone and I have it configured to play a tone.

 

[SteelyMcSteelFace]

Sorry to hear about that. Very frustrating. I don’t like MyQ but in this case it’s not MyQs fault. The same thing would have happened with Homelink. The car makes the decision to trigger the door to close and MyQ/homelink is merely obeying the command.

I don’t use the auto open/close partly for this reason. I want full control over when that large physical door opens/closes.

 

[SCTesla]

That's definitely your fault.

 

[REM]

I'm pretty sure I know what the lawyers would say.

 

[REM]

That's definitely your fault.

Precisely. The door didn't close onto the top of the truck car. He backed into a closing door. If it had been the other way around, the ground safety sensor would have triggered the door to open back up as the tires/underbody broke the plane.

 

[Pops]

Precisely. The door didn't close onto the top of the truck. He backed into a closing door. If it had been the other way around, the ground safety sensor would have triggered the door to open back up as the tired broke the plane.

It's worth pointing out that the video is from a wide-angle camera on the side of the car. That was not my view from inside looking out the rear view mirror. The door came down and hit the top of the vehicle, the timing was perfect so it was not visible to me.

I made this post as a warning, not to assert fault to any specific party. I'm curious as to how people see it. My lawyer comment is in reference to both companies likely absolving themselves of any responsibility in the user agreement.

 

[SCTesla]

It's worth pointing out that the video is from a wide-angle camera on the side of the car. That was not my view from inside looking out the rear view mirror. The door came down and hit the top of the vehicle, the timing was perfect so it was not visible to me.

I made this post as a warning, not to assert fault to any specific party. I'm curious as to how people see it. My lawyer comment is in reference to both companies likely absolve themselves of any responsibility in the user agreement.

The garage was already coming down before you entered. It was close, but that's on you to look at it.

The fact that you even question if Tesla is to blame is just odd. This has happened to me when my wife and I were switching cars, but our garage door has a pressure sensor and went back up when it touched the roof....that was also my fault, though.

This should have been a video on "I made a dumb mistake" or "careful because you could make this mistake, too"....that's not how you presented it.

 

[Pops]

This should have been a video on "I made a dumb mistake" or "careful because you could make this mistake, too"....that's not how you presented it.

I had several options to look back, rearview mirror, side view mirror, cameras. My mistake was picking the wrong one, even though it had worked for me thousands of times before.

My settings are at the default. I find it curious that the depart/close operation can be triggered in around 20 seconds after the arrive/open operation. In what scenario would this be a legitimate use case? Is that logic owned by Tesla or MyQ? I think it's fair to ask this question.

After looking into this, it's a common issue that has happened to a lot of people including you. You'll find lots of posts on Reddit and the internet of people having their car damaged in similar scenarios.

If your product is regularly damaging your customer's property... could there be a design flaw? I think yes. Is Tesla or MyQ likely to compensate me? I think not.

 

[REM]

It's worth pointing out that the video is from a wide-angle camera on the side of the car. That was not my view from inside looking out the rear view mirror. The door came down and hit the top of the vehicle, the timing was perfect so it was not visible to me.

I made this post as a warning, not to assert fault to any specific party. I'm curious as to how people see it. My lawyer comment is in reference to both companies likely absolving themselves of any responsibility in the user agreement.

Then I suppose it would be best to use your cameras when reversing from now on; considering the cameras give you a substantially better field of view for near perfect awareness.

May I ask why you use the rearview mirror at all when reversing?

 

[Gaximus]

I know what THIER lawyers would say.

 

[Gaximus]

From the video it looks like you triggered the safety sensor, and it was going back up, and you were just faster than it was. Hindsight being what it is, I never use the auto close feature, because I just do t trust it to ensure the safety of my house as I leave. Auto open is cool though.

 

[Pops]

Then I suppose it would be best to use your cameras when reversing from now on; considering the cameras give you a substantially better field of view for near perfect awareness.

May I ask why you use the rearview mirror at all when reversing?

I use the review mirror because it allows me to align landmarks in my garage through the window when backing up. A wide angle view is less precise and makes it harder to park consistently. Yeah I will likely switch to using the cameras going forward, and disable MyQ automatic closing, opening is low risk.

Its really odd that MyQ flashes the lights when you close using the App, but not when a Tesla triggers a close.

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