While I recognize I made the mistake; I will say that it paints the company in a different light for me. I'll get over it no matter how it's resolved, but will always be on my guard dealing with Tesla moving forward.
@Brandon708 hahaha, yeah I'll need to find a way to cope... The bed divider is one at the top of my list.
Does anyone have a good "route" through their automated phone system to speak with a human that may have some authority? Just curious if there is a department I could contact to speak with...
Whatever the reason for it... it would of been nice if the sales people told me when I was picking up the truck and signing paperwork something along the lines of "BTW you need to use all that FS voucher at once when you go online." ?
When I got that email my eyes read "congratulations on your...
That does make a little more sense...
They need to have more prompts, bolding, red leters, warnings, etc IMO.
I mean look, I'm an engineer / Type A person. I'd venture to say I'm "on my game" more than most. This tripped me up. I was in a hurry and messed up. I was even active on this form for...
I emailed them here with my issue:
.... I guess if that route doesn't work I'll try going in person to the dealership and be the squeaky wheel. Seems like an easy customer service victory for them.... I can't imagine I'm the only person to have made this mistake.
It's a ridiculous...
If I understood the system I would have done that... In my head the 2K was never at risk.
I would of either filled up the cart or used the UC to get by
I didn't want to have to open my garage every day for the UC. Already at the equipment ready for install and guy lined up. I was ready to have everything set up
Yeah if hurts my soul… I love the truck and the company; just a little salty about this one… 2K is no joke; especially when I actually wanted stuff from the store
im playing beach buggy in my driveway to calm down
I mean... Yea I should have read it; but it's not extremely obvious here.... I kinda feel tricked/robbed (even though I acknowledge I should have read the fine details)
Well.... I didn't understand the details of the voucher program.
Picked up my truck last month and figured "hey I need a charger" so I logged on (in a hurry) and ordered the Gen 3 charger from Tesla's shop using the voucher. In my head I'm thinking "I'll come back for the rest of it later...."...