Powershare email survey. When?

[Balthezor]

Hello all, when did you all get the power share survey after placing an order?

Just curious since I haven't received anything yet. Is the email from Tesla or the local certified installer?

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[frankiestein_ii]

I placed my order on April 27th and still have not received the email yet. On the Tesla website, it said takes about 2 weeks? I'm nearing a month.

 

[AlmostHuman]

I am going to be lazy and copy my post from a different thread

***************************

* first 5 of RN
11280

* date you configured your truck
2024.01.01

* date you got your VIN
2024.04.27

* VIN Number range
71xx

* Date you took delivery (if applicable)
2024.05.10

* Configuration
All-Wheel Drive

Saw some questions on here about Powershare so wanted to give context about the configuration we have and how it impacted our answers to the Powershare surveys and the final outcome of those surveys. We had solar and Powerwalls installed in October of 2018. Installed two Gen 3 Wall Connectors Summer of 2020. Took Delivery of the Model X September of 2020.

I didn’t take screenshots of all the survey questions but with the above info we answered that we have Powerwalls, have solar, that the Wall Connectors are Gen 3 and are also on backup from the Powerwalls which is required for Powershare to work, and that they are wired with 240 volt.

On 2024.01.04 got an email tiled “Power Your Home With Your Cybertruck” that had the following and a link to a survey:

Install Powershare Home Backup

Powershare Home Backup allows you to power your home with the energy stored in your Cybertruck’s battery pack, helping keep the lights on for up to three days when outages occur.*

Your order is eligible for free Powershare Home Backup hardware—you just cover the installation cost. Take our survey to confirm your interest.** We will reach out to you with more information and connect you with a Tesla Certified Installer.

*Based on an average daily home energy usage of 30 kWh per day.
**Eligibility based on installation feasibility at your home.

On 2024.02.02 got an email tiled “Update: Powershare Home Backup Eligibility” with had the following:

Thank you for completing the Powershare Home Backup survey. Your order is eligible for Powershare Home Backup hardware installation. Once your VIN is assigned and your delivery is scheduled, we will match you with a Tesla Certified Installer who will reach out to you to schedule a site visit. You will receive a follow-up email from Tesla once you have been matched with an installer.

On 2024.03.04 got an email tiled “Update on Powershare Home Backup Survey” which had the following with a link to a survey:

Thank you for completing the Powershare Home Backup survey.

Because you already have Powerwall and home charging installed, we need additional information to determine if your home is already configured for Home Backup.

Once you submit the survey, we will reach out to you with more information.

On 2024.03.28 got an email tiled “Update: Powershare Home Backup Survey” with the following:

Thank you for completing the Powershare Home Backup survey.

Since you have Powerwall installed, your home is already on the way to being fully configured for Powershare Home Backup functionality but may require additional home charging equipment to complete your set up.

To finalize your setup, your home charging needs to be backed up by your Powerwall. Home Backup is compatible with any home charging unit, but 240V charging will provide the best experience. Our recommended home charging solutions are Wall Connector or Universal Wall Connector. Home Backup will be available with a software update expected in June. In the meantime, you will still be able to charge your Cybertruck at home.

In place of the Home Backup equipment, we’ll be providing you with a one-time use $700 Tesla Shop voucher. You can use this to purchase home charging to complete your Home Backup setup – or to purchase other charging equipment, apparel, accessories and more. This voucher can only be used once and any unused balance remaining after the transaction will be forfeited. This will be provided to you within two weeks after your Cybertruck delivery.

The Tesla Team

 

[skinzy]

I've had my CT for a week and still no notice of PowerShare. Very frustrating.

 

[AlmostHuman]

Is it possible that the emails went to spam or trash folder?

 

[Caligator]

I placed my order on April 22, and picking up my CT this Friday but have not heard anything about powershare or wall connect?

 

[AlmostHuman]

Arg that sucks. I hope you all get your emails soon.

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