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Rocklin, CA running & running in circles & lies

jakerzz

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Anyone in California ever use the rocklin location ?

Ordered a cybertruck as they have 4 in inventory in the lot, first was a CB could get it next day, paid outright. 2 days go by no vin, so i went into the showroom they say they only have awd now, okay so changed to that, but payment was already assigned or some shit, so had to finance this awd. Next day, they have a foundation come in use my original payment pay slight difference leave. Okay do that, wouldn’t allow them to manually assign vin. Next day (day 6) after 2 payments one 122k outright and another 96k financed on same RN number, vin gets assigned for a CB. Cool. They have 2 now on the lot person who called said, Come in, well it’s in transit not sure why someone would tell you to come in. So i go home, next day reach out via the app, it’s in transit can’t tell me anything more than that. Cool. Send my wife in (today) as a random, ask about the trucks etc. they tell her there is 2 that just came off the truck a couple days ago unassigned. The rep does a follow up and text my wife telling her there is availability. So I take picture of the text, message that picture through the app. Ignored. Go in, we’re not sure who those belong to or if they’re ready.

Complete run around for over a week now, initially ordered the 10/17, paid 10/18 in full, paid again 10/28 via finance in full, have a vin for 2/3 days now. Cant schedule no idea what in the hell is going on. Won’t respond, via app it’s insane. Won’t take a trade in on a roadster, won’t do shit. Absolutely ridiculous. IMO.

Oh all while mvpa, yeah signed and dated as well as the sellers signature form, dated.

Multiple payments. Multiple vins. 1 RN, no vehicle, all while as of today the unreserved CB’s on the lot…

On this first picture here what is this number? Just appeared today, has no relation to the vin numbers or rn.

Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0545


Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0529


Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0548


Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0549


Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0547
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jakerzz

jakerzz

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I don't think I'd have thrown more money at a bugged out purchase, though.

-Crissa
You think it’s app? I’m not sure what to believe. I’ve tried my other phone and it’s the same. iPad nothing changes anything. Minutes this long ass number that appeared today. All while service at the same center replied and confirmed an appt for my s

I wasn’t initially going to make another payment or finance, but they said that the first payment of 122 would be coming back within a few days because the RN and the order was going to be canceled. Turns out that wasn’t the case so when it went to $0 it just didn’t count it, so i financed and changed to the awd. And boom all the balances combined.
 


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jakerzz

jakerzz

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The lying to my face is the biggest issue. I have saying that the vehicle is in transit and it’s not there but yet there is one sitting right up their fence line that has my name on the paper in the window that I can clearly see but they’re saying it has not arrived in it in transit just makes no sense to me.

Multiple multiple multiple issues with this location
 

Crissa

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You think it’s app? I’m not sure what to believe. I’ve tried my other phone and it’s the same. iPad nothing changes anything. Minutes this long ass number that appeared today.
Well, 'app' doesn't just mean the software on your device, it means the software in their servers.

You're just going to have to escalate this issue.

If they have trucks unassigned, they're not lying - the app just isn't acting like it should. They're not coders, nor are they high up on the chain to fix these things.

-Crissa
 
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jakerzz

jakerzz

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Well, 'app' doesn't just mean the software on your device, it means the software in their servers.

You're just going to have to escalate this issue.

-Crissa

I kind of assumed that you meant something more than my phone, but I just threw that out there and added that as well what I have done on my side. I reached out to the one 800 number that was over the weekend. Didn’t realize that they were closed called again on Monday. Somebody said that they would give me a call back later on in the day they would look through everything they didn’t hear anything back Sat on hold for a little while this morning and they had no update Not really sure who to escalated to at this point it’s nearly impossible to get a hold of a human being over the phone.

I’ve never looked into this. Never asked this and never thought about it, but is there a way to change the center that it’s being delivered to or just have it transferred from one in town to the other Sacramento center? I’m not sure how that all works.
 
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jakerzz

jakerzz

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But it is a lie in my opinion, when they say something is not there, is in transit, but yet there’s a gigantic paper in the window & info page on another window with my name/vinb

yes vehicles there and not assigned that’s not. But to say there isn’t anything or yours specially is not, when it is. That is a lie. This app issue is as of today, the number where the RN would go is of today. Nothing new besides that.

If anything payment issue they can manually ass as the “proof” upload that it was paid. Manual scheduling isn’t impossible.

same day purchases on the lot is done manually as my plaid was done.
Well, 'app' doesn't just mean the software on your device, it means the software in their servers.

You're just going to have to escalate this issue.

If they have trucks unassigned, they're not lying - the app just isn't acting like it should. They're not coders, nor are they high up on the chain to fix these things.

-Crissa
 

CarMan ElecTruck

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Crazy Train…

Good luck. My first Tesla (ModelY ‘21) purchase was very easy. I hope my second (Cyber) is not this silly.
 


igs

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Tesla: "To maintain service life, the battery pack should be stored at a state of charge (SOC) of 15 to 50%."
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Anyone in California ever use the rocklin location ?

Ordered a cybertruck as they have 4 in inventory in the lot, first was a CB could get it next day, paid outright. 2 days go by no vin, so i went into the showroom they say they only have awd now, okay so changed to that,
Bro, there is no inventory. Every CT on the lot is someone else's or will be made available to someone else in line ahead of you if the original buyer rejects. It takes a minimum of 2-3 months to get a CT delivered from TX. All deliveries from TX to CA go through the black hole called Union Pacific Railyard Auto Distribution Center in Mira Loma Jurupa Valley where it could be delayed indefinitely. That's why they won't tell you where your truck is or the status because it is totally out of their control and depends if the union workers decide to ever do their job.
 
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jakerzz

jakerzz

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Bro, there is no inventory. Every CT on the lot is someone else's or will be made available to someone else in line ahead of you if the original buyer rejects. It takes a minimum of 2-3 months to get a CT delivered from TX. All deliveries from TX to CA go through the black hole called Union Pacific Railyard Auto Distribution Center in Mira Loma Jurupa Valley where it could be delayed indefinitely. That's why they won't tell you where your truck is or the status because it is totally out of their control and depends if the union workers decide to ever do their job.
Why would it be in the reserved section with a paper and my name
 

igs

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Tesla: "To maintain service life, the battery pack should be stored at a state of charge (SOC) of 15 to 50%."
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Crazy Train…

Good luck. My first Tesla (ModelY ‘21) purchase was very easy. I hope my second (Cyber) is not this silly.
Model Y comes from Fremont. Easy peasy. CT comes from TX and has to go through Union Pacific Railyard Auto Distribution Center in Mira Loma Jurupa Valley. Good luck with that.
 
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jakerzz

jakerzz

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According to them same day they do have some. So I’m not sure what information you’ve got but there’s plenty on lots around here.

Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0557


Tesla Cybertruck Rocklin, CA running & running in circles & lies IMG_0555
 

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Rumor is some lucky buyers received an unsold FS truck that was collecting dust when they ordered a non FS. Take that story with a grain of salt.
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