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I got the text message to schedule my delivery and the closest time was next Tuesday, 6/25 at 10:30. I’m not sure if that means I’m not affected, they had the parts to replace the motor or they just scheduled something so I would leave them alone knowing they’ll push it off next week. Hard not...

Completely agree.

I’m not sure I was referencing anything you’ve Said. You’re right though. I’m probably more mad than I should be. I’ve been a Tesla customer since 2021 and fell in love with the CT from day one. I’m here because I do enjoy the Tesla experience post purchase. I don’t think it’s a bad thing to...

Congratulations on being so lucky. Just because you have never had any issues doesn’t mean they don’t exist and people should just be complacent or accept spending $100k and being treated with disrespect. I think it’s more torture to keep that to yourself than to vent a little bit and know you...

Did you ask for a GM when calling or do you have special access? i.e. friend, went into an SC, etc

When you hit it, it will show as $0 owed in the app so I imagine you can do it day of. It will take another 1-2 days to show as pending in your bank account and then another 1 day to be gone.

How do you know this? Every SC that I talk to gives me the runaround and pretends like the wiper motor issue is some conspiracy and won't explain where my truck is or when they will get it.

It’s infuriating more than anything because all they would have to do is be honest and say “hey you are impacted, we are trying our best, it may be 1-2 weeks” I would totally understand that but that’s not what they are doing. They are lying and saying “it’s still in transit” when it’s clearly...

Based on this, seems like this is why I’m getting lies from my SC saying that they “have no visibility into my cybertruck” when it was supposed to be at the SC on the 18th. I think it’s hung up due to the motor issue and they are trying not to make a big deal out of it because they don’t want it...

I think the experience is just going to get boiled down more and more until reps are in the background or don’t exist at all.

So It’s not news to anyone how absolutely abysmal Tesla’s customer service and communication is. I believe with everything that it’s actually a feature rather than a by-product. Don’t get me wrong, there are pockets of Tesla where it’s decent but it’s only really decent when things work out in...

Seems interesting to me that we are 1.5 weeks away from the end of a quarter and they are putting a hold on all CT deliveries. Why not deliver those where the motor is currently functional or in low risk areas (less likely for downpours) and auto-schedule appointments once the parts come in to...

Keep us updated if you take delivery. I'm waiting to schedule with a 157xx VIN and I'd like to know if I'm impacted (Tesla text isn't helpful). I haven't received any message saying I am but you know Tesla.

Talked to someone earlier and they also said the 18th and when I said “Estimated” they said that they are pretty sure that’s the date. Said it would be 2-3 days after that we’d be able to schedule so I think you’re right about the week of the 24th or next weekend at the earliest.

How are you getting them on the phone, are you calling the Tesla 1877 number and choosing sales instead of deliveries?

Tried calling the WPB SC today and they must have gotten a memo about not giving details because now I’m getting the same line I get from the Tesla Delivery app message. “We can’t locate the truck, will reach out to you once it is here and it is inspected” Have you gotten an update on yours...

I have messaged the “Tesla Delivery” team through the app and they are more cryptic and lacking of information than the SC. At least the Sc tried to track the truck and estimates a timeline. Through the app they just keep saying “No ETA, its en route and can be between 2-4 weeks”

Have you called your SC and asked for the location and an ETA? My SC noticed notes on mine that gave an estimated time of delivery to the SC.

See that is why I’m confused. I got a VIN and when I called SC they said it was in Texas about to board a train. Said it would be 2-4 weeks. A week later I respond to the message in my Tesla app to the Delivery Team and they say it’s going to be another 2-4 weeks after its delivered to the SC.