linxinyuan
New member
- Thread starter
- #1
My Cybertruck accessory order was lost in transit. UPS completed the investigation and paid the claim. EVANNEX confirmed that I was eligible for either a replacement or a refund.
I chose a refund immediately.
Days later, I am still waiting for the refund with no resolution.
I understand shipping companies lose packages. That's not the issue. The issue is how a company handles the situation after the package is confirmed lost and the claim is paid.
Based on my experience so far, I would think twice before ordering from EVANNEX.
If you're considering buying from them, be aware that customer support and refund handling may not meet your expectations when something goes wrong.
It's been 2 months since the order date, btw.
I chose a refund immediately.
Days later, I am still waiting for the refund with no resolution.
I understand shipping companies lose packages. That's not the issue. The issue is how a company handles the situation after the package is confirmed lost and the claim is paid.
Based on my experience so far, I would think twice before ordering from EVANNEX.
If you're considering buying from them, be aware that customer support and refund handling may not meet your expectations when something goes wrong.
It's been 2 months since the order date, btw.
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