Cantrail Recall Done

[vandytom]

Can’t rail on that!

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[koolio]

Wait so the remedy is out? I've thought the whole time anyone going in for the recall was just getting a reglue of the same old part. My driver side is coming up a bit and have been waiting to make a SC appointment. Do I need to wait to get something in the mail or can I just hit them up in the app? Got a few other things I need fixed as well so trying to get it all done at once.

You can just schedule service via the app, they will do it.

 

[Kuiper__Belt]

Mine is being done. They added it when I went in for lightbar. Hoping it turns out like yours

Same here except for they didn’t install my light bar because they didn’t have the new adhesive ?

 

[timschoenfeler]

Well I have had my Cantrail Recall replacement serviced here in London Ontario Canada. A brand new service centre.

They just got the parts and replaced the Cantrails. They look the same and fit fine. (2 bolts holding it on not just glue and clip)

It took them 3-4hrs as this was the second truck done. Service centre was great, just had to adjust a price of weather strip at wipers they missed, but it was easy enough.

It'd be interesting to learn if anyone's cabin has less (or more ) wind noise as a result of the recall work.

 

[EWELON]

Will all new vehicles purchased from here on out have the cantrail issue addressed on delivery?

 

[HaulingAss]

It'd be interesting to learn if anyone's cabin has less (or more ) wind noise as a result of the recall work.

It shouldn't change the wind noise because it gets mounted in the same location. If the adhesive had already failed, a new cant rail would reduce wind noise.

It looks like Tesla is doing people in cold climates first (because it's probably the contraction/expansion of the metal causing the failure).

 

[HaulingAss]

Will all new vehicles purchased from here on out have the cantrail issue addressed on delivery?

Of course. A manufacturer is not allowed to sell vehicles with active, unaddressed safety recalls.

 

[OldDirtyRobot]

Does anyone know if I will have to rewrap my whole truck after this repair is done? Or will my wrap guy be able to just wrap that certain section?

This crossed my mind as well. I suspect some of the better wrap suppliers will offer the this piece. I know my brand of wrap and color, I also thought of just buying and uncut section and redoing it.

 

[JackCypher]

They can wrap the cantrails...that said Tesla should offer to compensate for the rewrap..

This is NOT warranty - but a recall. For which they cannot depreciate the value of the vehicle by leaving you with mismatched body parts.

Does anyone know if I will have to rewrap my whole truck after this repair is done? Or will my wrap guy be able to just wrap that certain section?
[/QUOTE

 

[jimbobb23]

Will this impact my wrap?

 

[REM]

They can wrap the cantrails...that said Tesla should offer to compensate for the rewrap..

This is NOT warranty - but a recall. For which they cannot depreciate the value of the vehicle by leaving you with mismatched body parts.

Tesla is returning your truck back to factory conditions, which has been the industry standard practice for decades.

If someone gold plated their cantrails, should Tesla be on the hook for replating their replacement rails?

 

[JackCypher]

Tesla is returning your truck back to factory conditions, which has been the industry standard practice for decades.

If someone gold plated their cantrails, should Tesla be on the hook for replating their replacement rails?

I do not think it is a clear cut as that. For example where vehicle repair is done for accidents - the industry has 'restored' the vehicle to the condition is was prior to the accident, wrap, custom rims, tires and all.

Additionally, a recall is not 'warranty' work. The massive Takata airbag recall covered cars nearly a decade 'out-of-warranty' cars in the 10's of 1,000's...so they can't 'invoke' the terms and conditions of 'warranty' to you the vehicle owner. They must bear the entire burden to remediate the problem.

Further, this is a design oversight by Tesla and a very odd one - where parts with a 'cosmetic' aspect are in contention. They have to take the hit for making this mistake; balancing material, methods and build cost over required reliability, etc.

Consider; Tesla CHOSE to fully replace the Cantrails - and NOT repair them. - by its own reckoning/decision. This was not forced upon them by DOT - they had to propose a remediation to the problem. They could rebond the rails that you have on your CT.

If they had to replace the seatbelt for instance which is a DOT safety item: they can't replace your red seatbelts with black and say 'deal with it' and the loss of values because your M5 Competition plus -with factory Red/Black interior is now missing the red special edition seat belts...cause they don't make them anymore..

The customer should not bear the burden of a mistake made by Tesla. I purchased my CT in good faith of merchantability and compliance with those regulatory standards it has to comply with.

Mismatched color body panels clearly results in a loss of value. Tesla would not take your CT in trade-in with bare rails when the rest of the body is wrapped.

Also, Tesla sold factory wrapped CT's so are they going to hump those owners?

I wish more people and workers understood basic contract laws. Media and industry has promoted that the 'little guy' gets humped - that we assume that is the way it should be, accept that, then we complain on social media and get clicks...

My CT is wrapped, purchased 1 year ago - I've not been notified about mine - we shall see.

 

[PungoteagueDave]

I do not think it is a clear cut as that. For example where vehicle repair is done for accidents - the industry has 'restored' the vehicle to the condition is was prior to the accident, wrap, custom rims, tires and all.

Additionally, a recall is not 'warranty' work. The massive Takata airbag recall covered cars nearly a decade 'out-of-warranty' cars in the 10's of 1,000's...so they can't 'invoke' the terms and conditions of 'warranty' to you the vehicle owner. They must bear the entire burden to remediate the problem.

Further, this is a design oversight by Tesla and a very odd one - where parts with a 'cosmetic' aspect are in contention. They have to take the hit for making this mistake; balancing material, methods and build cost over required reliability, etc.

Consider; Tesla CHOSE to fully replace the Cantrails - and NOT repair them. - by its own reckoning/decision. This was not forced upon them by DOT - they had to propose a remediation to the problem. They could rebond the rails that you have on your CT.

If they had to replace the seatbelt for instance which is a DOT safety item: they can't replace your red seatbelts with black and say 'deal with it' and the loss of values because your M5 Competition plus -with factory Red/Black interior is now missing the red special edition seat belts...cause they don't make them anymore..

The customer should not bear the burden of a mistake made by Tesla. I purchased my CT in good faith of merchantability and compliance with those regulatory standards it has to comply with.

Mismatched color body panels clearly results in a loss of value. Tesla would not take your CT in trade-in with bare rails when the rest of the body is wrapped.

Also, Tesla sold factory wrapped CT's so are they going to hump those owners?

I wish more people and workers understood basic contract laws. Media and industry has promoted that the 'little guy' gets humped - that we assume that is the way it should be, accept that, then we complain on social media and get clicks...

My CT is wrapped, purchased 1 year ago - I've not been notified about mine - we shall see.

So virtually ANY modification that YOU make to YOUR car becomes Tesla’s legal responsibility? That wouldn’t stand up in court. If THEY provided a mod, such as doing your wrap, that becomes part of the Tesla package for which they WOULD be responsible. I do expect that Tesla will re-wrap Tesla-wrapped contrails. For the rest of us, we’re on our own. When my turn comes, I won’t even ask because the correct answer is no and ways will be no.

 

[Bridgeboy69]

For anyone wondering about wraps: each panel on the body is wrapped individually. You don't see any wrap spanning across the gaps between panels, right? The word wrap actually comes from the fact that it "wraps" around the edges of every panel, locking it onto each panel.

So yes, the cantrails can be rewrapped again, just them. And still match. In my case, with a custom printed wrap design, they saved my AutoCAD print file, so if I ever need to just rewrap one panel somewhere, they can always do that.

For just a basic color wrap, it should be easy-peezy-lemon-squeezy...

 

[JackCypher]

So virtually ANY modification that YOU make to YOUR car becomes Tesla’s legal responsibility? That wouldn’t stand up in court. If THEY provided a mod, such as doing your wrap, that becomes part of the Tesla package for which they WOULD be responsible. I do expect that Tesla will re-wrap Tesla-wrapped contrails. For the rest of us, we’re on our own. When my turn comes, I won’t even ask because the correct answer is no and ways will be no.

Again, this what courts are for. I think they are.

Going down the path of 'modifying' your car, so a warranty brake job would be void because you have non-OEM rims and tires?. They have to remove them - then -- what --- they'd only put factory tires and rims on?, what about locking lugs - you voided your warranty?

I've posted on this before. I had an AMG mercedes with AMG carbon fiber dash and steering wheel. Mercedes took nearly the entire interior out to fix a 'warranty' wiring harness problem.

They did not give me any grief about the 'AMG' non-OEM carbon fiber steering wheel and dash.

Again the cantrail is a very odd case - because it involves a cosmetic part of the car.

Part of the problem are the customers being unfamiliar with their rights and obligations - even the service techs are not trained [deliberately so] on this.

I had a BMW Service check-in guy tell me 'M Series Brakes squeal'...I ask "So what sound do they make when they are not working? - Silence from him. "Are you a trained Service tech?" - he said 'No' Me: "Then don't you think a trained tech is the right person to asses this? - especially since's it is the brakes?.." ...M Class service tech replaced the brake pads.

A. Don't believe everything you hear
B. Don't pick a fight you don't need to
C. Be reasonable

If Tesla cosmetically damaged my CT, scratched it, spilled paint on it, accidentally or otherwise - they are responsible. They cannot say 'Were not responsible for cosmetics'.

Don't look to be so disappointed.

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