Communication between the company and it's customers is seriously lacking.

[Poporbit]

I've purchased two vehicles from Tesla and noted how difficult (impossible even) it is to get any status on the orders. The CT order was 7+ months from order to delivery. During thal interval zero response was given to multiple inquiries on when I should expect a delivery. It's clear from other postings on this site others have had identical experiences.

The FS CT includes powershare (and an external light bar) but I cannot get any feedback on when or if I'll ever see it.
Even visiting 3 dealership/service centers and speaking with personnel there provided no information.

Good company's give you an approximate date and follow ups if changes are necessary and great companies (ex. Amazon) give precise dates and easy ways to communicate with them.

This needs to be addressed and corrected.
Your opinions?

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[Woodrick]

The status that they have already given to you is the only status that they know.

Most companies rarely do custom orders and for new models, the dealers normally have no idea when they are going to get theirs either.

How many cars have you ordered from the manufacturer before?

 

[GatorCyber]

Welcome to Tesla.
They gave you a month or two range, that's the best to their knowledge.
SC will not have anymore info than that.
You will get an email about getting a Powershare install quote and you will get your $2.5k gift card after you take delivery.
How can you communicate with Amazon? It's much the same with them.

 

[L3it3R]

The worst part of owning a Tesla is dealing with the company itself. Just get in good with your service team when you take delivery or have issues. Really the only thing you can do to make it better than it is. Their success is also the source of their failure.

edit: and unless you MUST, never buy from their online store. That side of the business is even worse.

 

[igs]

My other Tesla purchases were not like this. It may be a CA thing. The other purchases came from Fremont. The CT is coming from TX so it has to pass through Mira Loma Jurupa Valley Union Pacific Auto Distribution Facility Railyard which is a total cluster. If youre lucky it might make it out in one day. If not it could be multiple weeks or months or never. The delivery center really has no idea, so while it may be super frustrating it's out of their control. Union Pacific needs more competition and Tesla needs to hold them accountable.

 

[tmeyer3]

Sounds about right, yup. Same story when I ordered my new model 3 in 2019. If you want a dealership experience Tesla is a lot smoother when purchasing a used Teslas and not for a supply limited, high demand vehicle.

 

[Poporbit]

Wow thank you. Your replies are so insightful and reinforcing.
The product from Tesla is just so good and innovative, I'm compelled to tolerate the poor service but it must be addressed in the long term.

I've always wanted a backup to the local electric power company. But at $30-70k, a pay back period of 7-12 years for solar and/or powerwalls was unacceptable to me.

As ridiculous as it may Seem the cybertruck is the answer . The truck is a valuable transportation tool and (surprise) a whole home power backup. It's powershare feature is the equivalent of 10 powerwalls (an otherwise $50-80k added expense).

In a power failure event that has become all to frequent lately this is a big deal. I have a gas powered generator that can deliver some limited power during an outage. But it's noisy, generates fumes that irritates my wife and requires considerable setup and tare down time with each power failure. The truck promises to eliminate all of this.

That's innovation at its best

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