Disappointed with Tesla Service: No Estimate or Schedule After Two Weeks

[HUH]

I wanted to share my recent frustrating experience with Tesla's service. My Model S was rear-ended on July 11 while I was on the freeway, causing damage to the left and rear side of the car. Fortunately, the car is still drivable despite the damage.

On July 17, I dropped off my car at the Tesla Service Center, hoping for a quick turnaround. However, it's now been two weeks, and I have yet to receive an estimate or a schedule for the repairs. I've only received a few messages stating that they will provide an estimate soon, but nothing concrete has come through.

This lack of communication and delay is extremely disappointing. As a Tesla owner, I expected a higher level of service and efficiency. If anyone has faced a similar issue or has advice on how to expedite the process, I would greatly appreciate your input.

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[UberNoob]

When I was rear ended, I had no choice to goto a service center, had to use a certified Tesla body shop. There was only one in the area and I’m not happy with the job they did, bolts wasn’t tightened down, clips missing.m, they kept / gave my frunk all weather mat to another customer, list goes on. But point is they give me a general estimate first and once they started taking things off the estimate changed and ofc had to wait on more parts. They had the car about 8 weeks.

 

[Crissa]

That is pretty disappointing. They do have to take it apart to figure out the estimate, though.

Sure seems like there's something wrong if they're accepting cars they don't actually have the technicians to work on.

-Crissa

 

[ARMANDO PADILLA]

wow! it's Sad that I can say "I'm not surprised" I have experienced the communication breakdown that appears to be prevalent at Tesla service centers. I have also lost workdays for SC visits only for them to tell me they don't have the part. when they finally agreed to change the tailgate due to missing logo, they scheduled my appt a whole month away and I thought they needed time to order the part and make sure it is delivered without damage since they told me that the ones they had on hand had some surface damage from the protective film. a month later I show up on time and they tell me they need to check if the part came in. they come back and say no sorry your part has not arrived so lost day they move my appt for next week Friday 8am. Friday comes around I'm there on time they say come back at 5pm. I check the app to see the progress and the app shows the only thing done so far was check tire pressure. and its 2pm I send a msg they reply at 3pm they need to go and check to see how it's going. he gets back to me 3:30pm with they will need more time one more day. so now its Saturday and my contact decides he needs Saturday off but I am unaware of this. and I need my truck for Sunday play and Monday work. All day the progress stayed the same a list of five things the only thing done is check tire pressure and no one is answering my mgs its almost 5pm so I decide to go and see what's going on and I get there at 4:30 I say So is my truck ready ? and why is nobody replying to my msgs the progress report only shows the one thing is done. and the truck does that on its own. she tells me oh your service guy had today off that's why nobody answered your mgs. but let me go check on your truck she comes back and says ok your truck is almost done just relax and well let you know when its done you can wait in the lounge area. I'm standing there and I see my truck roll by with the old tailgate still on it. then 10mins later I see it roll by again this time with a tailgate that still had the protective film on it. a couple mins later it comes out done. she said all of your concerns were addressed and repaired. I check the tailgate and I can see rubbing compound on my bumper that means they used the damaged tailgate after all and just refinished the surface and all that work didn't get started until I was there to pick it up all in a rush last minute everything else was not done. only the tailgate and tire pressure.

 

[ARMANDO PADILLA]

If there is someone out there who has had more than 2 or 3 SC visits to fix or replace damaged parts. And has had nothing but a great outcome done right and on time as promised every time. That they went to SC on at least more than 3 visits. That would surprise me. this is my opinion based on my experience with them and from what I can gather here by other people.
If this person does exist, please tell us about it!
I doubt anyone has had nothing but good reports about the tesla SC especially with CT, CB models.

 

[btcrealm]

I'm in the early process of getting setup for repairs on mine (info in another thread). They had me upload 5 pictures from the app to create the appointment. Then they told me after a several days I would need an insurance estimate to provide them. I told them I was 3 hours away and wanted an estimate from the collision shop. They sent the pictures to a 'Tesla estimator' and came back with a number estimate.
I told them I was only able to submit limited pictures and wanted to submit more. They told me they don't do the estimates. I asked to see the estimate and they told me they didn't have it because they don't do the estimates. I asked for the information to contact the estimator. Now they just want me to call them next week.

I have a brother that is a body tech at a shop so I know how often there is hidden damage and I don't think the estimate they made is right at all based on the limited pictures.

I'm not going to deliver a truck to them with no parts ordered, no clear idea of damage, and probably a month+ expected wait. With the damage I have I could probably pay for my brother to fly out, do it faster and cheaper ourselves.

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