PowerShare does not share

[webwrangler]

We had our first power outage this morning since getting the PowerShare installation. It just flat out didn’t work. I went into the app to see what was up and it said the wall connector was offline. Check Wi-Fi connection. There’s no WiFi without power so… I know some of you have seen PowerShare work. Did you have to manually switch the gateway on or something? I feel like I might be missing something.

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[Crissa]

We had our first power outage this morning since getting the PowerShare installation. It just flat out didn’t work. I went into the app to see what was up and it said the wall connector was offline. Check Wi-Fi connection. There’s no WiFi without power so… I know some of you have seen PowerShare work. Did you have to manually switch the gateway on or something? I feel like I might be missing something.

First off, I'd say have an UPS (even a small one will do) for your network. Just for piece of mind, at least, that any transactions aren't fried because of a blip in power.

Secondly... I'm not sure how it talks to the truck when the power is out.

-Crissa

 

[mongo]

We had our first power outage this morning since getting the PowerShare installation. It just flat out didn’t work. I went into the app to see what was up and it said the wall connector was offline. Check Wi-Fi connection. There’s no WiFi without power so… I know some of you have seen PowerShare work. Did you have to manually switch the gateway on or something? I feel like I might be missing something.

Should all start automatically.
Does your app show Powershare functionality when the grid is up?

Truck powers UWC which powers the Gateway via the 4 wire cable between the two of them. Truck to UWC communication is PLC over the control line, UWC to Gateway is RS485 on the 4 wire cable.

 

[SteelMyHeart]

Is the UWC QR code linked to your account, sometimes if it never connected to internet at first through it's own network then it could have an issue.

 

[SteelyMcSteelFace]

I also lost power today, also in the Seattle area. PowerShare working fine. I do have a UPS for my network but I don’t think that’s necessary. I lost internet during the last wind storm and PowerShare still worked, it was just annoying because there was no way to remotely see the battery level without getting into the truck. It would have shown the same error you have which is to check the WiFi connection.

Did you enable PowerShare in the truck? There’s a toggle in the menus. Can’t do it from app, have to physically get in the truck. You may also need to tweak the PowerShare threshold if your truck charge is below it.

 

[webwrangler]

I also lost power today, also in the Seattle area. PowerShare working fine. I do have a UPS for my network but I don’t think that’s necessary. I lost internet during the last wind storm and PowerShare still worked, it was just annoying because there was no way to remotely see the battery level without getting into the truck. It would have shown the same error you have which is to check the WiFi connection.

Did you enable PowerShare in the truck? There’s a toggle in the menus. Can’t do it from app, have to physically get in the truck. You may also need to tweak the PowerShare threshold if your truck charge is below it.

Ahh… no I didn’t. And I don’t see it anywhere
I wonder if I’m still waiting for Tesla to activate it. I wish I knew what that looks like

 

[eswimm]

Ahh… no I didn’t. And I don’t see it anywhere
I wonder if I’m still waiting for Tesla to activate it. I wish I knew what that looks like

When was your install? There's a commissioning process that should be completed by the installer and they provide you with a link that connects everything to your Tesla app. They must complete an installation report with photos which is uploaded to Tesla via the Tesla One app. I think it took about 2 weeks before Tesla enabled the functionality on my truck. In the App, select your truck and go to Controls. Drag up on the white line between the Honk/Start buttons and the tailgate Open. At the bottom you (once it is activated) see a Powershare Home Backup toggle and the Discharge Limit slider.

 

[Crissa]

When was your install? There's a commissioning process that should be completed by the installer and they provide you with a link that connects everything to your Tesla app. They must complete an installation report with photos which is uploaded to Tesla via the Tesla One app. I think it took about 2 weeks before Tesla enabled the functionality on my truck. In the App, select your truck and go to Controls. Drag up on the white line between the Honk/Start buttons and the tailgate Open. At the bottom you (once it is activated) see a Powershare Home Backup toggle and the Discharge Limit slider.

That's a good point, a couple guys on the forum were waiting more than a month to get it activated.

-Crissa

 

[CYBROSKI]

Maybe this will be helpful to somebody at some point. I had an interesting PowerShare issue months after a successful full functionality test….long post alert.

Our PowerShare was installed in May and I tested it out once the Cybertruck got the PowerShare button enabled on the charging screen about a week later. All the circuits worked fine pulling power from the truck. A few months pass by and I think we are good to go for the winter when power outages are more common. Little did I know that in the meantime, I had contacted Tesla and made some changes that may have delinked our wall connector and PowerShare unit. The Tesla app was showing two houses, one for the PowerShare and one for the wall connector when they should br under one house as a single system. One house was for the PowerShare unit and one was for the wall connector. The charger was supposed to be nested with the house and PowerShare actually worked fine but it was annoying to have it not display correctly. I called Tesla and they weren’t able to reconfigure it but they removed the wall connector from my account so I could rescan it with the app and add it to my account under one “house”. The PowerShare “house” still showed up in the app but the wall connector did not. Well, I never went back in and added the wall connector so when the power first went out months later, I was suprised that the truck didn’t power the house. I just got a message in the truck that the wall connector wasn’t powered as if it was a normal wall connector not paired with a PowerShare box. After a frustrating day of trying to talk to any Tesla support folks and the power still out, I talked to a helpful person that got the serial numbers from the PowerShare and wall connector and correctly paired them on their end. Because the power was still out, the system couldn’t update unless it got power and wifi. It took an electrician jumping the PowerShare box and I was able to connect the PowerShare and Wall Connector to my phone wifi while the power was still out so they could talk to the Tesla network and learn once again that they were part of the same PowerShare system. Once they updated, the truck finally was able to power the house.

 

[webwrangler]

Maybe this will be helpful to somebody at some point. I had an interesting PowerShare issue months after a successful full functionality test….long post alert.

Our PowerShare was installed in May and I tested it out once the Cybertruck got the PowerShare button enabled on the charging screen about a week later. All the circuits worked fine pulling power from the truck. A few months pass by and I think we are good to go for the winter when power outages are more common. Little did I know that in the meantime, I had contacted Tesla and made some changes that may have delinked our wall connector and PowerShare unit. The Tesla app was showing two houses, one for the PowerShare and one for the wall connector when they should br under one house as a single system. One house was for the PowerShare unit and one was for the wall connector. The charger was supposed to be nested with the house and PowerShare actually worked fine but it was annoying to have it not display correctly. I called Tesla and they weren’t able to reconfigure it but they removed the wall connector from my account so I could rescan it with the app and add it to my account under one “house”. The PowerShare “house” still showed up in the app but the wall connector did not. Well, I never went back in and added the wall connector so when the power first went out months later, I was suprised that the truck didn’t power the house. I just got a message in the truck that the wall connector wasn’t powered as if it was a normal wall connector not paired with a PowerShare box. After a frustrating day of trying to talk to any Tesla support folks and the power still out, I talked to a helpful person that got the serial numbers from the PowerShare and wall connector and correctly paired them on their end. Because the power was still out, the system couldn’t update unless it got power and wifi. It took an electrician jumping the PowerShare box and I was able to connect the PowerShare and Wall Connector to my phone wifi while the power was still out so they could talk to the Tesla network and learn once again that they were part of the same PowerShare system. Once they updated, the truck finally was able to power the house.

Wow thank you for that. That tells me a lot about how it works.

 

[webwrangler]

When was your install? There's a commissioning process that should be completed by the installer and they provide you with a link that connects everything to your Tesla app. They must complete an installation report with photos which is uploaded to Tesla via the Tesla One app. I think it took about 2 weeks before Tesla enabled the functionality on my truck. In the App, select your truck and go to Controls. Drag up on the white line between the Honk/Start buttons and the tailgate Open. At the bottom you (once it is activated) see a Powershare Home Backup toggle and the Discharge Limit slider.

Thank you! I didn’t know how it would look. I got my home in the app and both the devices are in the picture, so I thought Tesla had done their part. The installer did say it would take a couple of weeks and it’s been a little shy of that, so maybe I just need to be patient.

 

[eswimm]

Thank you! I didn’t know how it would look. I got my home in the app and both the devices are in the picture, so I thought Tesla had done their part. The installer did say it would take a couple of weeks and it’s been a little shy of that, so maybe I just need to be patient.

The process definitely needs better feedback. You can't tell if the installer did their part successfully and you're just waiting on Tesla or if they forgot something and you're in limbo. If you pass 2 weeks without it being enabled, I'd ping the installer to make sure everything been submitted properly.

 

[webwrangler]

I called the Tesla energy support number. Many thanks to whoever posted that. They told me that there isn’t firmware yet to support an existing solar installation. So we wait.

510.249.4092 If anyone else needs help.

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