Repair Woes- going into week 2

[JCERRN]

To confirm, you are talking about the coloring of the seal/ trim that is only visible when the door is open?

Its visible when the door is closed. Its black trim that has turned white. Its pretty visible.

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[JCERRN]

Completely normal. All of our clients trucks had this including mine. We used an all purpose cleaner on all rubber and plastics with a ceramic coating on top. Problem solved

I tried cleaning it, when it dries it turns white again.

 

[JCERRN]

So just got an update, apparently they have had to replace the touch screen, the body control module, infotainment computer, steering wheel, the body damage is going to need a separate visit to the body shop… looking at 9/6 as of now for completion. They are waiting for parts. Tomorrow starts week 3 in service.

 

[JCERRN]

Hey All,

just an update on my CT situation.

i dropped my truck off on 8/14 to remedy problems identified at delivery, including:

Metal trim damage in the frunk
Solar damage to rubber door stops
Ticking from rear speakers
Loose buttons on steering wheel
Auto-shift out of park not working

so far, the service process has been OK… they gave me a loaner M3 that was pretty beat up, they then switched me to a 2019 MX LR that is very much showing its age, but at least my knees aren't up next to the steering wheel…

Each week the truck is in service is another week that i am paying to not enjoy my purchase… I'm really hoping Tesla recognizes this and offers some sort of compensation…

i get that the SC is super busy and likely short staffed but they havent been very clear about what the delays are nor how long its going to take. First it was 3 days, then a week, now we are going on into 9 days (estimated for today but unlikely to be completed today… )still waiting to hear back for an updated estimate… some items say “waiting for parts” other still say “preparing”.

i guess thats what us “beta testers” get for putting our faith into the CT program despite all the warnings…

Got my truck back today. They didn’t fix all of the cosmetic issues yet but they were able to fix the bigger things like the auto shift not working, which required a car computer replacement and the issue with the speakers, which required a new rear body controller. Overall the SC did well, the other things will require a separate body shop appointment. Just glad to have my truck back after 23 days…

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