if I had one complaint to make about owning a tesla is the lack of personalized or tailored service for anything pre or sub service center level visit. anything short of requiring a service center visit is not available. no help with a question or feature. or are we missing something?
Correct so have I. But that was not the case. I paid in the showroom, the original night and only did this because they were going to manually assign a vin. They couldn’t do it for whatever reason after being paid. That next morning the vin was to be assigned and to come in to finish whatever it was. Came in, now that’s when they said they only had AWD, for whatever reason they said I had to pay for that one or finance.it, as the original 122k was to be returned. That did not happen, the awd they mentioned well that disappeared supposedly and wasn’t on the floor. Which is how two payments came up. Never got assigned this vin, and have not received a response since then. I’ve tried to even cancel it, says I can’t cancel it. I’ve got 3 other Tesla’s never had this issue, or lack of response but this is the first time at this location.
Anyone in California ever use the rocklin location ?
Ordered a cybertruck as they have 4 in inventory in the lot, first was a CB could get it next day, paid outright. 2 days go by no vin, so i went into the showroom they say they only have awd now, okay so changed to that, but payment was already assigned or some shit, so had to finance this awd. Next day, they have a foundation come in use my original payment pay slight difference leave. Okay do that, wouldn’t allow them to manually assign vin. Next day (day 6) after 2 payments one 122k outright and another 96k financed on same RN number, vin gets assigned for a CB. Cool. They have 2 now on the lot person who called said, Come in, well it’s in transit not sure why someone would tell you to come in. So i go home, next day reach out via the app, it’s in transit can’t tell me anything more than that. Cool. Send my wife in (today) as a random, ask about the trucks etc. they tell her there is 2 that just came off the truck a couple days ago unassigned. The rep does a follow up and text my wife telling her there is availability. So I take picture of the text, message that picture through the app. Ignored. Go in, we’re not sure who those belong to or if they’re ready.
Complete run around for over a week now, initially ordered the 10/17, paid 10/18 in full, paid again 10/28 via finance in full, have a vin for 2/3 days now. Cant schedule no idea what in the hell is going on. Won’t respond, via app it’s insane. Won’t take a trade in on a roadster, won’t do shit. Absolutely ridiculous. IMO.
Oh all while mvpa, yeah signed and dated as well as the sellers signature form, dated.
Multiple payments. Multiple vins. 1 RN, no vehicle, all while as of today the unreserved CB’s on the lot…
On this first picture here what is this number? Just appeared today, has no relation to the vin numbers or rn.
Brother, sorry to hear about your ordering problems. Tesla is not the best at Customer Service or Conflict Resolution as they don't give employees latitude to 'Make the Customer Happy'.
Hit up Eric, taller white guy with nice sneakers on all the time. He said he will take care of you. I showed him this message, he took care of me on my beast. Great guyAnyone in California ever use the rocklin location ?
Ordered a cybertruck as they have 4 in inventory in the lot, first was a CB could get it next day, paid outright. 2 days go by no vin, so i went into the showroom they say they only have awd now, okay so changed to that, but payment was already assigned or some shit, so had to finance this awd. Next day, they have a foundation come in use my original payment pay slight difference leave. Okay do that, wouldn’t allow them to manually assign vin. Next day (day 6) after 2 payments one 122k outright and another 96k financed on same RN number, vin gets assigned for a CB. Cool. They have 2 now on the lot person who called said, Come in, well it’s in transit not sure why someone would tell you to come in. So i go home, next day reach out via the app, it’s in transit can’t tell me anything more than that. Cool. Send my wife in (today) as a random, ask about the trucks etc. they tell her there is 2 that just came off the truck a couple days ago unassigned. The rep does a follow up and text my wife telling her there is availability. So I take picture of the text, message that picture through the app. Ignored. Go in, we’re not sure who those belong to or if they’re ready.
Complete run around for over a week now, initially ordered the 10/17, paid 10/18 in full, paid again 10/28 via finance in full, have a vin for 2/3 days now. Cant schedule no idea what in the hell is going on. Won’t respond, via app it’s insane. Won’t take a trade in on a roadster, won’t do shit. Absolutely ridiculous. IMO.
Oh all while mvpa, yeah signed and dated as well as the sellers signature form, dated.
Multiple payments. Multiple vins. 1 RN, no vehicle, all while as of today the unreserved CB’s on the lot…
On this first picture here what is this number? Just appeared today, has no relation to the vin numbers or rn.
