Nobell32
Active member
- First Name
- Norman
- Joined
- Apr 20, 2024
- Threads
- 3
- Messages
- 37
- Reaction score
- 59
- Location
- Dudu!@717738
- Vehicles
- CyberBeast Foundation
Yikes.. I am due to bring my car for service next week because of scratches that were present and documented at delivery. It is a small service center in Santa Monica so good thing I read your post because I am not leaving my car there if all I am told at pickup is that they could not do anything because they are not equipped to deal with this.I have purchased 3 Teslas and have never gotten this experience. In fact my interactions with reps have often resulted in errors and delays in my orders. I have been told a manager would call me back 7 times, and only ever had it happen once.
Trust me I am as far from a Karen as you can get. I regularly accept lower quality service or products so I do not need to "bother" the employees. If a waiter at a restaurant gets my order wrong, I just eat what they brought. But somehow my interactions with Tesla have been the worst in my life.
It comes down to ownership, no one at Tesla I have interacted with has it that . If someone makes a mistake, they don't care. If someone promises something and it doesn't happen, they don't care.
Most recently I took in my Cybertruck to get some scratches that were present at delivery removed. They accepted my service request and asked me to drop off the truck. When they called to say that it was ready I asked what was done. "We changed something in the door due to a bulletin".
They didnt fix the scratches because they said they didnt have the equipment or training to do so. So why did they even ask me to bring in the truck at all?! When I asked what service center could do it? They had no idea and couldnt look into it for me. Then they just told me to check with a list of the 4 nearest SCs.
Sponsored