The "Ask a Question" option under the service tap is just an "interactive" search aid. To me, it is an inquiry based search tool, not a human-backed chat service.
If you’re lucky, they respond within 48 hours. Definitely not a chat
Unfortunately I ran into some brake error issues and not only asked for service, through the app, but ended up texting back and forth with our local service department as they wanted to check it out, remotely. Once you have that number, you can communicate, directly, with them, and they have been very kind to me. I have bounced back and forth through the app and through text. Not the best way, but there really are humans out there. I DO concur that a chat feature would solve a lot of problems, online, and save the hassle for all involved of coming in to a service center. I DO appreciate the assistance that has been extended to Blitzen and me.
If you have a problem, open a Service Ticket. It goes through AI and then gets routed to humans. Then you can ask questions, and they are pretty good about responding.
Yes, if you request service, through the app and it gives you a way out date acknowledge that with a comment in the menu and tell them that you need help, sooner. Tesla will route that request to your nearest CS, via your input of a Zip Code, and if you get a reply, from Tesla, it IS that service center. I even now know the Service Manger and his service writer's names so I address them, with courtesy, and they will help. Yes, there are humans behind those types of responses.
This is not a fix as I think the Chat Function would be beneficial, but it is a current workaround.
