Order cancelled by Tesla

[chuckmcd]

Hi all,

I reside in Georgia and received my VIN last month; however, the delivery address was incorrect and showed Ft Myers, FL. Tesla texted me and said they needed to cancel the VIN and reissue a new one. On 3/29, I received an email that my order was cancelled (without my authorization) and a refund of $100 was issued (not including my $1000 order cost). Does anyone have a phone number or email to escalate? They have not responded to my texts since last correspondence.

Thanks

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[dralkim86]

That's unusual...
888-518-3752

 

[SolarWizard]

Man thats tough.
Change in the place in line could be the source material for one of my favorite movies of all time, Cliffhanger

 

[chuckmcd]

That's unusual...
888-518-3752

Called that and left 3 voicemails... no response over past 2 weeks.

 

[dralkim86]

Called that and left 3 voicemails... no response over past 2 weeks.

You didn't get a real person? I'm always able to at least get a Tesla advisor.

 

[chuckmcd]

You didn't get a real person? I'm always able to at least get a Tesla advisor.

Negative, been frustrating to say the least

 

[chuckmcd]

Any help would be appreciated

 

[Art138]

At this point you might consider driving to the nearest service station and maybe they can call someone with you in the room.

 

[Synchronicity786]

Voicemail? Did you choose the orders option and then to speak with someone? Ive always gotten connected to someone. You should have to enter your RN # prior to connecting with someone.

 

[carsly]

There is an arbitration email address in your order agreement...

 

[chuckmcd]

There is an arbitration email address in your order agreement...

Thanks, just emailed them

 

[FutureTruck]

Thanks, just emailed them

Don't expect a response, they are taking the buyers with the least resistance currently because they have a long line, experienced the same thing with my wife's Model X. Grab another reservation.

 

[chuckmcd]

Don't expect a response, they are taking the buyers with the least resistance currently because they have a long line, experienced the same thing with my wife's Model X. Grab another reservation.

At this point, I just want my $1000

 

[DumpsterFire]

Man thats tough.
Change in the place in line could be the source material for one of my favorite movies of all time, Cliffhanger

“Fraaaaaaaaaaankkkkk!!!”

Sad face…. I liked Frank…

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