When Will Tesla Address Trucks Failing?

[agordon117]

First, Tesla did provide that information. Everyone had an estimated date when they placed an order.

And how many people come here asking what the timeframe is, or swearing they had a jan-march beast order, because that information is deliberately masked by the time the order shows up in your app?

That's step 1 of tesla being stupid.

Step 2 of tesla being stupid is pretending that tesla has no way to predict anything. The amount of logistics it takes to make a car ae enormous. Somewhere there is an internal estimate on a computer. If they want to feather a bit, cool. But they can, with 30 minutes of effort, link that estimate to our account somehow, so that we don't have to guess, and they don't have to field questions. Let it shift. Uncertainty is worse than mild disappointment when a date shifts. For 27 days I was pinging my showroom every ~5 days to see what the latest estimate was, because I had no way other than them telling me, to know that it had shifted. And I got a little sick of them being unhappy that they had to answer my question. I have to be available within 3 days of when they decide they are ready, so me trying to anticipate when that will be is not a crazy thing to ask.

Silverado EV owners may not day 1 have a better window than the laughable "jan-march", but I guarantee you they will have more than zero updates before the truck arrives at the dealer.

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[Smokeywv]

As a long time Tesla owner (3, Y and now Cybertruck), Tesla biggest problem is communication with their customers. They rely on Tesla app for customer communications— which is good but doesn‘t replace actual physical communications, such as a regional customer service number for inquiries based on time zones

Their current 1-800 number seems to be always busy and/or long wait times. The phone calls are apparently routed to local or regional service centers. Not a dedicated customer service center. Even the local service centers complain about the lack of good communications, such as phone and internet service capability.

 

[Woodrick]

And how many people come here asking what the timeframe is, or swearing they had a jan-march beast order, because that information is deliberately masked by the time the order shows up in your app?

That's step 1 of tesla being stupid.

Step 2 of tesla being stupid is pretending that tesla has no way to predict anything. The amount of logistics it takes to make a car ae enormous. Somewhere there is an internal estimate on a computer. If they want to feather a bit, cool. But they can, with 30 minutes of effort, link that estimate to our account somehow, so that we don't have to guess, and they don't have to field questions. Let it shift. Uncertainty is worse than mild disappointment when a date shifts. For 27 days I was pinging my showroom every ~5 days to see what the latest estimate was, because I had no way other than them telling me, to know that it had shifted. And I got a little sick of them being unhappy that they had to answer my question. I have to be available within 3 days of when they decide they are ready, so me trying to anticipate when that will be is not a crazy thing to ask.

Silverado EV owners may not day 1 have a better window than the laughable "jan-march", but I guarantee you they will have more than zero updates before the truck arrives at the dealer.

Step 2) You hit the nail on the head. You didn't listen, you didn't believe, and you weren't realistic. That's not my fault, that's not Tesla fault. Calling the showroom every 5 days, was, well, completely uncalled for.

YOU thought that they had no other way to tell you it was shifted, that's a lack of knowledge on your part. Tesla has an app for which they essentially do all their communications. As a Model Y owner you should be aware of this.

If you got sick of them being unhappy, then how did they feel? They could not do anything for you, but you would not accept their response.


You seem not to believe anything that Tesla tells you. But yet it all seems to have come true.

 

[Woodrick]

As a long time Tesla owner (3, Y and now Cybertruck), Tesla biggest problem is communication with their customers. They rely on Tesla app for customer communications— which is good but doesn‘t replace actual physical communications, such as a regional customer service number for inquiries based on time zones

Their current 1-800 number seems to be always busy and/or long wait times. The phone calls are apparently routed to local or regional service centers. Not a dedicated customer service center. Even the local service centers complain about the lack of good communications, such as phone and internet service capability.

If you had a product with 1 million reservations, how would you handle it? Are you going to implement a call center just to answer the phones and say "We don't know"? How many phone reps is that going to take?

 

[agordon117]

Step 2) You hit the nail on the head. You didn't listen, you didn't believe, and you weren't realistic. That's not my fault, that's not Tesla fault. Calling the showroom every 5 days, was, well, completely uncalled for.

YOU thought that they had no other way to tell you it was shifted, that's a lack of knowledge on your part. Tesla has an app for which they essentially do all their communications. As a Model Y owner you should be aware of this.

If you got sick of them being unhappy, then how did they feel? They could not do anything for you, but you would not accept their response.


You seem not to believe anything that Tesla tells you. But yet it all seems to have come true.

LOL, well they told me 3/27 when I asked upon vin assignment (3/15), so naturally as it got close to that I asked them again. I probably didn't ask the second time until 3/25, but that's neither here nor there. Then it moved, and moved, and moved. Also, I didn't call them, I had an email address that I would ping so they could answer me at their leisure.

Yes, tesla does have an app where they could tell me if it shifted. But do you know what is absent from that app? Any information about if it has shifted. Generic pre build info, as well as "it has shipped" ETA info. None of that was present here. Yet it was available to my showroom. What other option do we have but to contact the showroom once we have a vin? We can't learn anything before that, and now you're saying we're unreasonable for wanting to learn anything AFTER that? Amazing

I wasn't mean to them, I didn't antagonize them. Just a quick check in to see what's what. Otherwise I would have had no idea what was going on at all since my truck was supposed to arrive 2 weeks earlier than it did. I'm not just going to sit around my house for 5 months until my truck shows up. I went out of town for a long weekend, which I would have been unable to do if I hadn't asked.

 

[Mini2nut]

The spreading of FUD regarding the Cybertruck is off the charts.

The articles would lead one to believe that virtually all Cybertruck's are rusting and stranding drivers on the side of the road.

 

[Smokeywv]

Look I‘ve had a Tesla since 2018. You don’t have to defend Tesla. But poor communications are a long standing problem with Tesla. I read multiple forums and it is a major complaint. It is not about how many orders there or how many phones reps. It about good communications with customers. Be it via phone, text or email.

 

[Art138]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

In the end,your main concern is to get your CT on the road. Take it as a vehicle on unproven ground and evolving for the first year. Remember Tesla doesn’t have a dealer network you can call and normally get quick answers. This is also new ground for the service techs-many probably working as apprentices learning new applications and fixes. The matrix is also complicated by NDAs on what support can tell you. Let’s us know how the issues were resolved. We all learn from feedback on this forum.

 

[Longranger]

Regardless of differences of perspective and opinion this forum is a great resource. Most of us have either configured or plan to as soon as the nonFS series becomes available.

The way Tesla handles communication and customer service currently is downright campy. That worked when they were the latest greatest tech startup a decade ago. Not so much now. time for this company to grow up.

 

[tcmccormick]

How many times have you ordered a vehicle directly from the manufacturer?
How many protoypes have you seen from manufacturers that actually make it into production?
How many times have you interacted with Tesla Service?

Or is your only interaction with Tesla waiting on the Cybertruck?

I was a Day 1 standing in line reservation for the Model 3. It took years to go into production and then it was 9 months before mine appeared, with the exact same amount of communications as the Cybertruck.

You assumed that you'd get daily updates on their production.
You assume that other manufacturers communicate better than Tesla does. Go read through the other forums, it's often significantly worse!

Tesla Service has been nothing but awesome for me. I've had a few examples where all I had to do for service is park my car in the driveway. They came out and took care of the issue.

But sure, service sucks if you ask them for something that they don't know the answer to.

It is funny to me to see the extremely high standard people place on Tesla vs. what is tolerated from other auto manufacturers. I purchased new a 2015 Ford F-150 Sport Lariat and had for 7 years before I sold shortly before we got our 2023 MYLR. There were several problems and recalls with the F-150 some were mandatory recalls I had to go in and get fixed and some they recommended while getting serviced. I got zero communication from Ford about any problems. The only time I got a communication was from a mandatory recall by letter. In contrast there were a few very minor things with the Tesla and they came to our house and fixed them all and the communication via the app was very easy. Definite double standard

Date	2015 Ford F150 Service/Maintenance	Mileage	Cost
5/15/2016	Right rear shocked leaking oil. Warranty repair	24578
7/16/2018​	Replaced Evap Valve & Repaired door latches under recall	66950	$ 601.54
10/2/2018​	Recall repair (Install tape)	70030	$ -
2/13/2020​	Lubricate front wheel needle bearings (Another known problem that kept coming back. Lubricating was just to hopefully delay major repair)	87033	$ 387.00
12/17/2020​	Replaced radiator hose from reservoir tank	96663	$ 167.01
12/13/2021​	Replaced all wheel lug nuts. They said bad design and if not repaired would not be able to remove them in case of a flat tire.	104662	$ 95.04
	There was a known problem with the oil pan leaking in the 2.7L V6 Ecoboost. They said they could repair it (not under warranty), but it would eventually leak again. It would have been a costly multi day repair and the leak was small so just kept an eye on it.	Strated around 40,000
	At about 100,000 miles the sunroof broke and the estimated repair was over $3000. I got it shut and never opened it again	100,000

In addition below are the recalls for the 2015 Ford F-150. All require coming in for service. No OTA updates.

Improperly Crimped Seat Belt Pretensioner Cables

NHTSA Recall ID: 15V867000

If not repaired, the seat belt could fail to fully protect the wearer during a collision, resulting in minor to severe injuries.

Potential Sparks From the Front Seat Belt Pretensioner

NHTSA Recall ID: 18V568000

If you do not come in to have this issue rectified, the sparks could ignite the seats, carpet, and other nearby materials. Even your clothing and other personal items are at risk of catching fire

Inadequate Mounting of the Left Rear Inflatable Seat Belt Buckle

NHTSA Recall ID: 17V526000

Without repairs, the pretensioner could easily come apart during a crash.

Chrome Handles Can Cause Doors to Unlatch in a Collision (I had the Sport so no chrome)

NHTSA Recall ID: 17V331000

With these handles attached, the doors can easily unlatch if you end up in a side-impact accident. As that occurs, the door can fly open and put all the truck’s occupants in danger of serious injury.

Bent Actuation Cable May Cause Door to Open While Driving

NHTSA Recall ID: 17V652000

As a result of this issue, your door can pop right open with the slightest push. If that happens while driving, you could end up getting into an accident as you struggle with the door.

Poorly Riveted Steering Upper Intermediate Shaft

NHTSA Recall ID: 15V279000

If the poorly attached rivets come loose while driving, the intermediate shaft will separate from its flex coupling. This will immediately leave you unable to steer your truck to safety.

Water and Debris Could Damage Engine Block Heater

NHTSA Recall ID: 18V894000

If you want to prevent further damage, you will need to remedy this issue right away. Otherwise, the wiring could short out, melt, and even catch on fire.

Damage to the Engine Block Heater Cable

NHTSA Recall ID: 19V278000

Techs will need to look over all the wiring in the system to check for overheated or melted spots. Then, to protect you from the risk of fire, they will need to replace the damaged cables

Engine Heat Could Damage Block Immersion Heaters

NHTSA Recall ID: 20V098000

If that is the case with your truck, then the wiring on the block heater is at risk of overheating, melting, and catching fire.

Underbody Shields Are Missing or Not Properly Secured

NHTSA Recall ID: 15V251000

Without these shields firmly in place, your fuel lines, vapor lines, and similar parts could start to melt or otherwise degrade. This greatly increases the risk of a fire breaking out beneath your truck.

Potential Master Cylinder Leak Into the Brake Booster

NHTSA Recall ID: 20V332000

If allowed to continue for any length of time, especially without topping off the fluid, you will quickly notice additional pedal travel, softer brakes, and poor stopping power.

Adaptive Cruise Control Braking Errors

NHTSA Recall ID: 15V614000

If the system is not accurately detecting objects, however, then it could actually cause a collision to occur. A large number of 2015 F-150 trucks have this issue and put their occupants at risk without a solution.

 

[Penukoko]

It’s not a double standard. Stop with the whataboutisms. I’m no stranger to ordering new cars or running a large business, and Tesla has a lot of opportunity to do better. When I ordered a Bronco I got regular updates on the timeframe, and even a picture of mine rolling off the assembly line. We went over 4 years with zero updates or communication, and even after ordering there is a real lack of information. TSLA can do better.

 

[HellsNels]

They don’t have a PR department (by choice), and barely even a marketing presence.

 

[CYBRTGR]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

Yes. Drew Bagloino posted that Tesla will soon (this quarter) be sending out an update to fix a few charging bugs and to improve the DC fast charging curve. What do I win?

 

[Woodrick]

It’s not a double standard. Stop with the whataboutisms. I’m no stranger to ordering new cars or running a large business, and Tesla has a lot of opportunity to do better. When I ordered a Bronco I got regular updates on the timeframe, and even a picture of mine rolling off the assembly line. We went over 4 years with zero updates or communication, and even after ordering there is a real lack of information. TSLA can do better.

Was it a new model? Had they been making it for awhile?

 

[Crissa]

What dates have Silverado EV owners gotten?

Yeah, I've actually gotten less info from GM about my Silverado reservation than I've gotten from Tesla. A year ago it was the opposite, they kept giving rosy videos every six months or so.

But they haven't done anything since talking up the WT. Where's the shorter range WT I reserved? Not even on the horizon.

-Crissa

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