Problem with my Purchase of a Cybertruck

[JCERRN]

In all due respect to you the GM did not even want to look at the check or the contract I had. Even when I hand it to her.

She could have worked out the problem, or when I asked her for just who I could contact to help this deal go forward, she refused to help me in any way.

Yes, after that I got a little angered, but I tried to keep my cool. Then just left.

I am only here to ask for information from anyone that can help me with who I can contact to help me get this Truck. Respectively if you have some information, I can use to resolve this problem I thank you.

Otherwise, you all know this story that at least this Tesla Rep. did not want to make a customer for life, or a sale / deliver, or if it is the company that can change any of their agreements at any time then I have given you, my story.

Ive personally realised that on site “sales” team do not care about customers. It is not their job. Their job is to facilitate the delivery of vehicles to customers and thats about it.

Some do take the extra step of “customer service” but i do not think this is standard.

If the customer doesn't do their part, which is basically all of the items on the app pre delivery, it makes their job harder and more complicated. Some delivery centers will try to help, others will just say “you didn't complete your pre delivery tasks, your delivery is cancelled…NEXT!

Buying from Tesla is like buying from a giant vending machine. You make your selection and a vehicle pops out. If they could rid themselves of the human resource (delivery teams) I'm sure they would, and I'm sure the company treats them like that too. They are basically the equivalent of mcdonalds workers, and as others have said, unfortunately this id what it means to do business withbthis company. Follow their ruled, go with their system, or dont. They do not care, they are a trillion $ company. If you dont buy, someone else who will follow their process will.

dont take it personally. Soon the world will be run by AI and customer service will be a thing of the past anyway… tesla is just slightly ahead of its time

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[dalton108]

Buying from Tesla is like buying from a giant vending machine.

Perfect! Concise, precise and illustrative!

Respectful nod in your general direction, sir.

 

[Kryptek]

Paid by cashiers check in person they did not even look at the check amount or verify it was real or anything he just placed it inside a folder with my documents and then walked me to the car and setup my phone key. Something is fishy here

 

[JCERRN]

Perfect! Concise, precise and illustrative!

Respectful nod in your general direction, sir.

You ever see Elysium? If not, check it out… gives you a rough idea of the future Musk is trying to build. The image above from the movie represents what they want their customer service/sales teams to look like in the not too distant future.

 

[cybercricket]

You ever see Elysium? If not, check it out… gives you a rough idea of the future Musk is trying to build. The image above from the movie represents what they want their customer service/sales teams to look like in the not too distant future.

It's not the objective, it's a side effect.

 

[dalton108]

You ever see Elysium? If not, check it out… gives you a rough idea of the future Musk is trying to build. The image above from the movie represents what they want their customer service/sales teams to look like in the not too distant future.

Yes, I’ve seen it. Also, Jonny cab in Total Recall and overall more apt wholistic world view, I think, iRobot.

I will absolutely be one of the first people on the planet to own an Optimus and I fully expect it to probably try to murder me at some point. C’est la vie!

 

[Gary 54]

Hello everyone,

You all have made some good comments on what you think happened and questions about the transaction.

I was not asking for approval just information so I can get to a decision maker person in Tesla.

Yes, I made a mistake in have a cashers check for the total amount. But I trusted Tesla that it would be OK and somehow it would work out or I would come back with another Cashers Check.
The GM did not even look at the contract I had, or the Cashers Check or want to help me.

Yes, I understand about Cashers Checks can be fraudulent, but I did not design the Purchase Agreement or the App that allowed me to choose the payment method of cash with cashers check. Tesla made the app and purchase agreement. Not Me!

I followed all the information/requirements on their web site and on the App.

Tesla had all my information on me even more then the IRS.

I do not know how Tesla really works since this is my first dealings with them on a purchase or anything.

Yes, I could start the process all over again and get at the back of the line after waiting over 5 years, but I would loss all the money I have given Tesla to date. As per there contract.
Is that something you really would consider?

Here is what you should think about:
If Tesla or its agents are not willing to honor their contractual commitments on a purchase (that is money coming in) or its agents are not willing to give you contact information on who can help, what do you think will happen when they have to do Warranty work (that is money going out)????

I just maybe old faction, but I believe that any company or person that is receiving money that does not want to follow their own contract, maybe you, cannot be trusted on other things.

Now it is your call.

Thanks

 

[Stuck4ger]

Hello everyone,

You all have made some good comments on what you think happened and questions about the transaction.

I was not asking for approval just information so I can get to a decision maker person in Tesla.

Yes, I made a mistake in have a cashers check for the total amount. But I trusted Tesla that it would be OK and somehow it would work out or I would come back with another Cashers Check.
The GM did not even look at the contract I had, or the Cashers Check or want to help me.

Yes, I understand about Cashers Checks can be fraudulent, but I did not design the Purchase Agreement or the App that allowed me to choose the payment method of cash with cashers check. Tesla made the app and purchase agreement. Not Me!

I followed all the information/requirements on their web site and on the App.

Tesla had all my information on me even more then the IRS.

I do not know how Tesla really works since this is my first dealings with them on a purchase or anything.

Yes, I could start the process all over again and get at the back of the line after waiting over 5 years, but I would loss all the money I have given Tesla to date. As per there contract.
Is that something you really would consider?

Here is what you should think about:
If Tesla or its agents are not willing to honor their contractual commitments on a purchase (that is money coming in) or its agents are not willing to give you contact information on who can help, what do you think will happen when they have to do Warranty work (that is money going out)????

I just maybe old faction, but I believe that any company or person that is receiving money that does not want to follow their own contract, maybe you, cannot be trusted on other things.

Now it is your call.

Thanks

I stick to my guns that you are rationalizing not purchasing. Despite all the claims to the contrary, I find Teslas to be very reliable and their warranty service unequalled. Tesla service is very easy to schedule and pay for *through the app*! If you insist on being old school and calling them up to make an appointment or paying with a check, well, a Tesla is not the vehicle for you.

 

[Gary 54]

Everyone here had the same contract. The contract wasn't tailored specifically to you, and that contract certainly wouldn't reveal anything special about your particular purchase to the Tesla manager. Unfortunately with Tesla there isn't anyone to contact for most people, so in order to get the best out of them we have to follow their prescribed processes.

For example, they promised FSD for $7,000 to me per reservation from 2019. When I placed the order in 2024 I didn't include FSD because they had a trial going on and I figured I will test it first. So after testing I decided to buy it an... now there is no way for me to get it for $7,000 and instead I can only buy it for $8,000. I talked to the people at the Tesla location where I got the truck and they didn't even bother to call me back like they said they would. It is what it is. Tesla is the kind of business that doesn't necessarily need your money, and they don't care about a few grumpy customers. Their priority is making a good product that will make 90% of their customers happy and they just don't care to do anything for the remaining 10%, it's a cost optimization.

So now what ? Learn from this experience. Actually take advice you're given, instead of walking in circles, if you still want the truck.

 

[Gary 54]

cybercricket:
I know the purchase agreement was not tailored to my needs or wants but it did give me the choose that if I wanted, I could pay the Balance by cashers check in the App and then and only then did it give me a vin # and other requirement i had to follow. . After that I follow the other requirements that Tesla asked for such as proof of insurance, etc. which I did than was ready for me to take deliver.

It was the GM that did not follow the Purchase Agreement or allow me to take delivery of the truck and/or allow me to talk to a higher authority. For whatever her issues were, or the companies were.

 

[JCERRN]

cybercricket:
I know the purchase agreement was not tailored to my needs or wants but it did give me the choose that if I wanted, I could pay the Balance by cashers check in the App and then and only then did it give me a vin # and other requirement i had to follow. . After that I follow the other requirements that Tesla asked for such as proof of insurance, etc. which I did than was ready for me to take deliver.

It was the GM that did not follow the Purchase Agreement or allow me to take delivery of the truck and/or allow me to talk to a higher authority. For whatever her issues were, or the companies were.

again, you can choose to take this personally, in which case you can escalate up the admin chain, and that *could* result in a refund of your moneys paid to date, OR if you still want the truck- as everyone else has said- you can just do what they are asking you to do and buy it.

I've specifically told you, the way to get contact information for higher up the admin chain is to ask the GM at the location for it, indicating that you wish to escalate your concerns.

Your options are pretty clear and what you choose is up to you. Just dont expect a lot of sympathy from people here who have all gone through that process, some of whom (including me) who have been slighted by it, and still choose to participate. Others choose to disassociate, which is also fine but again, its your call.

 

[Pablito3]

Hi everyone,
On Dec. 14 2024, I had a problem with my purchase of the CyberTracker maybe some one out there known a persone in a higher possision that I can talk to about this issue. Now my story.

1. I reserved the CyberTruck in 2019. I received notice in Oct. - Nov. 2024 that my truck was coming up for purchase soon.
2. I went to the website to make final section on the options and make additional payment on the truck.
3. I printed out the "Moter Vehicle Purchase Agreement " and followed all the information it that I needed to do including the payment procedures in it that stated I could pay by Wire or by Cashers Check.
4. I choose the Casher Check an got one.
5. Two days before I was to get my truck I was notified that Tesla needed a wire of the money after I got the check. I notified them that I had a check as per their Purchase agreement.
6. At the distribution center the GM stated that they could not sell me the Truck that I needed to make a wire transfer on a Saterday and it would take up to 7 days for them to receive it.

I asked the GM if I could talk to someone higher since I had the their Purchase Agreement and the Check as outlined in the contract and she was not going to help me at all. This has been going on since 12/14/24 and I have tryed to get in contact with anyone but everything goes through Text mail or to and automated system that comes back with a form letter.

Does anyone out there know of someone in the Tesla company that can help. I am still interested in buying but if they can change a purchase agreement it makes me worried that can change any agreement that is written.

Anyone give me your thoughts on this matter or a person that I can contact higher then the GM of the Distribution Center.

Thanks
Gary

Not understanding the issue here. Obviously they flagged the cashiers check as suspicious for some reason and requested a wire.

So if you want the truck, just take the cashiers check back to your bank and have them initiate a wire transfer instead as Tesla requested.

Why would you care at this point if it’s a wire transfer instead of a cashier's check? Makes zero difference from your end except if your bank charges you a small wire fee or not.

Also that is incorrect regarding wires taking up to 7 days, wire transfers domestically are always same day transactions and the preferred way of sending any large amount of funds quickly and securely.

Problem solved.

 

[Gary 54]

To all:

Everyone has focused on this Cashers Check that it could be bad! Yes, it could be fraudulent in any case.

Tesla still has the advantage in that they can shut off the vehicles power anywhere it is NO matter where you are for any kind of nonpayment issue. So, their risk of not getting paid is very little. You would just have a brick, and the police would have your location.

So, someone that would use a fake casher check would be also pretty stupid, they would even have you and anyone else on camera inside or outside auto.

My issue is that if ANY SELLER can change their purchase agreement any time and not honor their past contracts that are still active, then ANY SELLER can change their Warranties since that is also a form of a contract. Warranties are what Sellers (sometimes) use to stimulate Buyer/s to buy their product or service.

And for those of you that have not run into any problems with anything relating to Purchase, to Warranty Service, maybe it is only because you have worked with good representatives of the Company. NOT ALL REPRESENTATIVES are GOOD.

When a REP. of a company does not let the customer take their issues to a higher authority. then there is a problem. I have got NO answers or call backs from all the emails, texts and phone calls to any of Tesla Customer Service Departments.

I was only hopping that someone out there knows someone or has contact info on someone in the company that is higher up so I could show them all the information I have and get a resolution of this issue. The problem maybe just a bad GM and the company needs to know.

This will be the Last Time I respond to any comments. If you have any information on who I could contact, I would be Appreciative of that information.

Thanks To All

 

[Gary 54]

Ive personally realised that on site “sales” team do not care about customers. It is not their job. Their job is to facilitate the delivery of vehicles to customers and thats about it.

Some do take the extra step of “customer service” but i do not think this is standard.

If the customer doesn't do their part, which is basically all of the items on the app pre delivery, it makes their job harder and more complicated. Some delivery centers will try to help, others will just say “you didn't complete your pre delivery tasks, your delivery is cancelled…NEXT!

Buying from Tesla is like buying from a giant vending machine. You make your selection and a vehicle pops out. If they could rid themselves of the human resource (delivery teams) I'm sure they would, and I'm sure the company treats them like that too. They are basically the equivalent of mcdonalds workers, and as others have said, unfortunately this id what it means to do business withbthis company. Follow their ruled, go with their system, or dont. They do not care, they are a trillion $ company. If you dont buy, someone else who will follow their process will.

dont take it personally. Soon the world will be run by AI and customer service will be a thing of the past anyway… tesla is just slightly ahead of its time

I know what you are saying about Tesla size.

I did follow everything on the app selected the options, selected where I would pick up the Truck, payment option and only after that did, I get a vin # and the final contract and payoff even showed up early receive my truck.
The only thing I did not do is clean the Truck.

 

[JCERRN]

I know what you are saying about Tesla size.

I did follow everything on the app selected the options, selected where I would pick up the Truck, payment option and only after that did, I get a vin # and the final contract and payoff even showed up early receive my truck.
The only thing I did not do is clean the Truck.

What do you mean you didnt clean the truck?

What im saying is that there must be some miscommunication or misunderstanding that occurred between you and the GM that resulted in them not accepting your final payment for the vehicle you ordered and were subsequently assigned and scheduled to receive delivery of.

just out of curiosity- is english your first and primary spoken/written language? I ask because the way you type is unorthodox and i wonder if that may have been a factor in the miscommunication.

again- if you want the truck and insist on paying by cashier’s check, i suggest you ask the delivery location to escalate your concerns to the regional sales manager.

The EASIEST solution for you would just be to just switch payment methods, to wire transfer or EFT as previously suggested.

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