Why I canceled my Cyberbeast order

[xenotek]

After going back and forth (a lot) for a while, I finally cancelled my Cybertruck order that I made a couple weeks ago. Figured I’d share why in case others are weighing the same decision.

1) Hardware uncertainty
Recent trends make it feel like a major hardware shift is around the corner. Elon recently said AI5/HW5 is ready, FSD is no longer being sold outright, and S/X are being discontinued rather than redesigned because they’re not selling. That makes me nervous about taking delivery right before a hardware transition that could matter a lot long-term.

2) Sales experience killed my confidence
Dealing with Tesla sales was honestly frustrating. Hours on hold with automated systems, undertrained reps, conflicting answers, dropped calls — it just didn’t inspire confidence.

I also couldn’t get a straight answer about whether free Supercharging would transfer if I bought out a lease through the lender. No one seemed willing or able to answer clearly.

3) Final straw: conflicting info from Tesla itself
Today a Tesla manager told me over the phone that a Model S/X yoke could be installed in the Cybertruck before delivery. She told me to confirm with my local delivery advisor.

The delivery advisor (whom “has been doing this for a long time”) then told me it’s not possible because the Cybertruck’s steer-by-wire system is incompatible with the S/X yoke assembly. The advisor chose to cancel my order on the spot rather than look into the issue any further than asking the guy over his shoulder.

Getting completely opposite answers inside the same company was the breaking point.

I still like the Cybertruck and might revisit later, especially after HW5 rolls out and things stabilize. But for now, it felt smarter to step back and wait.

Curious if others are having similar experiences or if I just got unlucky.

-From: a guy who paid Tesla close to $70k for a MYLR in 2022 and also received years of poor customer service for Tesla solar panels

P.S.: Will get a CB eventually...this community seems pretty cool and a lot more low-key (in a good way) than I expected. hope to join soon...

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[Griswold]

Adding this for relevance:
https://www.cybertruckownersclub.co...g-of-canceling-my-cyberbeast-order-hw5.54054/

Thanks to forum members for helping answer the questions service advisors couldn't. Probably for the better for you to cancel your order.

 

[Kaz109]

I can’t relate to any of your post.

 

[mitch9]

Teslas are not for everyone. The Tesla you buy today, will never be as good as a Tesla you buy in 6 months or a year, that is the way it has ALWAYS been, and will always be.

With that said, Tesla is moving away from the "make vehicles to sell to consumers" model, to a future of autonomous ride delivery, and Optimus robots.. The odds that you will even be able to buy a Tesla vehicle in 5 years, are very very slim.

They are moving on to larger addresable markets, and as a shareholder, I agree.

I drove my last Tesla (a 2013 original Model S) until it no longer worked, I intend to do the same with the Cybertruck, I don't need the latest and greatest technology, though it was nice to have 12 years later for sure... by the time I need another vehicle, I may be deceased, or Tesla will no longer be selling to vehicles to consumers.

 

[alpha42]

At the end of the day, you have to do what's best for you, but as with all things tech, they're going to constantly evolve, waiting for "perfect" or "the next thing" is often a suckers game.

When I bought my 3 in 2021 it was early in the refresh cycle, and people who bought just six months earlier were jealous of my heatpump and other cool features they didn't have.

Six months after my delivery, they started shipping with Ryzen based MCUs and my Intel based one was now 'legacy' and started missing out on nifty new features.

Heck, sometimes, the technology goes backwards in some areas over time. My 3 had ultrasonic parking sensors and utilized front facing radar.. and from my perspective, doing away with both was a negative from a purely driver experience perspective.

Now.. the confusion and 'chaos' within Tesla in terms of advisers.. yes, that's a real issue, and sadly it's neither new nor apparently something Tesla is interested/capable of fixing from what I've seen.

 

[xenotek]

Now.. the confusion and 'chaos' within Tesla in terms of advisers.. yes, that's a real issue, and sadly it's neither new nor apparently something Tesla is interested/capable of fixing from what I've seen.

Pretty crazy I told the guy I had $130k cash to get the truck and he didn’t want to look into the issue. The shrinking size and undertraining of staff is the type of behavior that is going to save the world from Elon getting his pay package by a decade or two…

 

[mitch9]

Now.. the confusion and 'chaos' within Tesla in terms of advisers.. yes, that's a real issue, and sadly it's neither new nor apparently something Tesla is interested/capable of fixing from what I've seen.

Yes, very true. They have no incentive to work on this issue, as in a relatively short time, they will not be dealing with consumers on new vehicle sales, only with repairs. They are pretty much done selling vehicles to consumers, they pretty much announced it on the last quarterly conference call.
They have not announced when this will happen, but things move very fast at Tesla, if you haven't noticed

 

[xenotek]

Teslas are not for everyone. The Tesla you buy today, will never be as good as a Tesla you buy in 6 months or a year, that is the way it has ALWAYS been, and will always be.

With that said, Tesla is moving away from the "make vehicles to sell to consumers" model, to a future of autonomous ride delivery, and Optimus robots.. The odds that you will even be able to buy a Tesla vehicle in 5 years, are very very slim.

They are moving on to larger addresable markets, and as a shareholder, I agree.

I drove my last Tesla (a 2013 original Model S) until it no longer worked, I intend to do the same with the Cybertruck, I don't need the latest and greatest technology, though it was nice to have 12 years later for sure... by the time I need another vehicle, I may be deceased, or Tesla will no longer be selling to vehicles to consumers.

Yeah I hear ya. The truck was pretty cool to drive and I still want one but i realized it wasn’t worth the 20-30k extra to get new because Tesla wasn’t willing to make it perfect for me. Hoping to get a used CB for 50% off sticker in a year or two like I did with my plaid.

 

[xenotek]

I can’t relate to any of your post.

Yeah I realize I probably sound like an idiot, just wanted to share my feelings

 

[mitch9]

Yeah I hear ya. The truck was pretty cool to drive and I still want one but i realized it wasn’t worth the 20-30k extra to get new because Tesla wasn’t willing to make it perfect for me. Hoping to get a used CB for 50% off sticker in a year or two like I did with my plaid.

Or you could settle for a Dual Motor, like I did There is not much of a difference, in reality.. Yes, it has a higher top speed, but I don't find I can drive or accelerate that fast, in many real world situations. The Dual Motor is about $80K new now, maybe $20-30K more than waiting a year or 2 for a used Cyberbeast, and you get 2 more years of enjoying it

 

[xenotek]

Or you could settle for a Dual Motor, like I did There is not much of a difference, in reality.. Yes, it has a higher top speed, but I don't find I can drive or accelerate that fast, in many real world situations. The Dual Motor is about $80K new now, maybe $20K more than waiting a year or 2 for a used Cyberbeast.

Yeah I thought of it, but I know I’ll always want the extra hp. I didn’t test drive the dual motor yet, just the CB. Coming from a plaid my expectations were a bit too high for the acceleration (2.6s seemed really close to 1.99s on paper, but in reality it’s very noticeable).

 

[xenotek]

Or you could settle for a Dual Motor, like I did There is not much of a difference, in reality.. Yes, it has a higher top speed, but I don't find I can drive or accelerate that fast, in many real world situations. The Dual Motor is about $80K new now, maybe $20-30K more than waiting a year or 2 for a used Cyberbeast, and you get 2 more years of enjoying it

The used market for CB is a lot better than last year but still bad because people are pricing 2024s (with no fsd or fusc) based off a $115k msrp (luxe) and not 100k.

 

[Legend_]

Can confirm you keep fsd after a lease buyout. I had to take the lease option to get the tax credit, bought it out a week later.

 

[xenotek]

Can confirm you keep fsd after a lease buyout. I had to take the lease option to get the tax credit, bought it out a week later.

Yeah that was clear from the luxe package description but I was wondering specifically about the FUSC transferring or not. Took a few hours of phone waiting to get someone to tell me over text that they cannot provide in writing a guarantee that I would keep FUSC if I did a lease buyout. Just kept sending me in circles.

 

[SCTesla]

This is the 2nd thread started by the OP saying the same thing.

There is no hardware uncertainty. Elon said the opposite of HW5 is ready. It's a year away.

Why do you need 2 threads saying you are cancelling the truck? It's fine if it's not right for you, we have an entire thread talking about it already.

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