No truck at delivery.

[tr3xlr]

Showed up for delivery today (June 26th) and was refused the truck I paid for in cash. While Tesla had been texting non-stop for 5 days to pickup, when I arrived, they stated they had just unloaded the truck, and the windshield was damaged beyond what they could deliver. They refused to cancel my order, won't give me a delivery estimate, and won't say if they'll be swapping the truck or replacing the windshield. This would have been my 3rd Tesla, dumping it and my 9k shares in the morning. This was supposed to be a fun toy, but is no longer fun.

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[jerhenderson]

So you're actually complaining that when your truck showed up with unsafe damage, they couldn't let you have it, and that they don't have a set date yet for repair. Bye bye. Good grief.

 

[vinsk]

Why won’t Tesla cancel your order if you haven’t taken delivery?

 

[tr3xlr]

Hey Troll, I'm complaining that Tesla lied, they blew up my phone over the weekend stating the truck was at the service center waiting for me. When I arrived, I waited an hour, no one knew where my truck was. Then story changed, the truck had just arrived that day, damaged. I'm cancelling because I was lied to, and moving forward, Tesla cannot state when and how they'll make this right. They won't even process a cancellation. December order from last year.

 

[tr3xlr]

Quiet literally told me my truck was earmarked for this quarter, and therefore, they couldn't cancel my order, give me a new date, or tell me if they're replacing the windshield or the truck. With four days left in the quarter, I think they're slow-walking my cancellation hoping they can produce a truck to try to give me instead.

 

[vinsk]

That’s totally unacceptable! Few deliveries scheduled before end of this quarter were postponed to first week of July bcos of recalls. Something about this SC doesn’t feel right.

 

[tr3xlr]

Scottsdale, AZ Service Center. When I asked for documentation about the damage, a ticket number, anything, the adviser I waited an hour for told me they didn’t have a printer. When I pointed to the networked printer sitting on the desk behind him, he stated he wasn’t allowed to give the ticket number. Tesla was cool when it was the least slimy way to buy a car. I can’t get a call back, a text back, and only got to talk to this guy after an hour of waiting at the service center *at my assigned delivery time in the app*

 

[AlmostHuman]

This is shitty and I am sad this is happening to you.

 

[Coagulation]

Hey Troll, I'm complaining that Tesla lied, they blew up my phone over the weekend stating the truck was at the service center waiting for me. When I arrived, I waited an hour, no one knew where my truck was. Then story changed, the truck had just arrived that day, damaged. I'm cancelling because I was lied to, and moving forward, Tesla cannot state when and how they'll make this right. They won't even process a cancellation. December order from last year.

This is a December 2023 $1k deposit? Was it a beast?

If so, my guess is it will take longer for them to get a new one just as there are less in existence. Hopefully they can fix it, though I know that’s not your preferred resolution.

For anyone reading this, even if the app is pestering you to pay upfront (whether a down payment or full cash payment), do not do so. You can bring a cashiers check that day and hand it over upon you inspecting your vehicle.

 

[gerbearx]

This is a December 2023 $1k deposit? Was it a beast?

If so, my guess is it will take longer for them to get a new one just as there are less in existence. Hopefully they can fix it, though I know that’s not your preferred resolution.

For anyone reading this, even if the app is pestering you to pay upfront (whether a down payment or full cash payment), do not do so. You can bring a cashiers check that day and hand it over upon you inspecting your vehicle.

Super helpful to know that I can bring a cashiers check on delivery day. I always feel hesistant to pay for anything upfront before seeing the outcome first as I've been burned several times in the past.

 

[Woodrick]

Showed up for delivery today (June 26th) and was refused the truck I paid for in cash. While Tesla had been texting non-stop for 5 days to pickup, when I arrived, they stated they had just unloaded the truck, and the windshield was damaged beyond what they could deliver. They refused to cancel my order, won't give me a delivery estimate, and won't say if they'll be swapping the truck or replacing the windshield. This would have been my 3rd Tesla, dumping it and my 9k shares in the morning. This was supposed to be a fun toy, but is no longer fun.

If you stop being an irritated customer and give the Delivery and Service Teams some time to resolve your issue, they may be able to please you.

But yes, we all know that they knew it was you and that they planned this entire process just to get a customer irritated. That makes a lot more sense than something unexpected to everyone happened.

Your vehicle could have VERY EASILY been sitting in the overflow lot where new vehicles get delivered and the issue wasn't seen until they moved it over to start prep. They don't inspect each vehicle as they take it off the truck.

 

[Lowcoe]

Dumping 9K of shares will be a major regret. It's understandable to be frustrated but hopefully cooler heads will prevail. Tesla service culture is kinda like the tortoise and the hare. Eventually they will make it right but they aren't gonna give you the pretty woman treatment like you would get at the Land Rover dealership.

 

[Seribus]

If you stop being an irritated customer and give the Delivery and Service Teams some time to resolve your issue, they may be able to please you.

But yes, we all know that they knew it was you and that they planned this entire process just to get a customer irritated. That makes a lot more sense than something unexpected to everyone happened.

Your vehicle could have VERY EASILY been sitting in the overflow lot where new vehicles get delivered and the issue wasn't seen until they moved it over to start prep. They don't inspect each vehicle as they take it off the truck.

I had a similar situation. My biggest pet peev was lack of transparency. I wasn't irritated or freaking out, but at the time I knew there was some unnecessary dishonesty. If they would have come straight to start I can understand crap happens, but in my case the story changed until they figured out what to say. In the end I think it ended up well but you quickly lose confidence in what you're getting. Tesla customer service and communication process needs a bar rescue episode. Just opinion and my experience.

 

[nubbin77]

If you stop being an irritated customer and give the Delivery and Service Teams some time to resolve your issue, they may be able to please you.

But yes, we all know that they knew it was you and that they planned this entire process just to get a customer irritated. That makes a lot more sense than something unexpected to everyone happened.

Your vehicle could have VERY EASILY been sitting in the overflow lot where new vehicles get delivered and the issue wasn't seen until they moved it over to start prep. They don't inspect each vehicle as they take it off the truck.

I'm sorry this is BS. Who wouldn't be irritated. Don't tell me to come get it, without looking at it once. It takes 5 seconds to see a busted windshield. They could have let him before showing up. They can take 2 or 3 minutes per CT as they come off the delivery truck to look for obvious issues.

Many people drive multiple hours, or take off of work to go pick up their vehicle. Don't say it's there and all ready if you haven't looked at it. If it is on an offsite lot, have someone go out there the day before and do a quick inspection of all the vehicles being scheduled for the next day. Aren't they supposed to clean and prep it before delivery?

 

[Seribus]

I'm sorry this is BS. Who wouldn't be irritated. Don't tell me to come get it, without looking at it once. It takes 5 seconds to see a busted windshield. They could have let him before showing up. They can take 2 or 3 minutes per CT as they come off the delivery truck to look for obvious issues.

Many people drive multiple hours, or take off of work to go pick up their vehicle. Don't say it's there and all ready if you haven't looked at it. If it is on an offsite lot, have someone go out there the day before and do a quick inspection of all the vehicles being scheduled for the next day. Aren't they supposed to clean and prep it before delivery?

100%. Have an inventory meeting the day before and look at the delivery schedule. Get them prepped and looking sharp so people don't come on a forum and bitch.

Waiting 4 1/2 years, swallow the upcharge/price increases, spend $100k you kinda expect a little pampering. I got a dirty ass truck and took it because I'm too busy to keep driving an hour+ away. This after the delay-hurry up delivery routine. I'm standing there in the service center bay entering service requests thinking to myself should I cancel this thing.

The feeling/mentality I got was we need them more than they need us. If I don't buy it then hit the road, the next guy will. You're lucky to be standing here.

I'm glad it's not a uniform across all SCs from what I read here. I'm sure layoffs are a big part unless the more seasoned Tesla folks say otherwise.

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