Cybertruck defect on outlets - Tesla can't fix, going to buyback

[cybertruckvegas]

Every state is different. In washington it says: " • If you purchased the vehicle: your refund will include the cash price of the vehicle in the sales agreement (minus any manufacturer rebate), ‘collateral charges’ and ‘incidental costs.’ If you have a loan balance, the lender will be paid from your refund by the manufacturer "

Collateral charges are expenses that are included in a Lemon Law claim and can be reimbursed to the vehicle owner:

• Sales tax
• License fees
• Registration fees
• Title fees
• Finance charges and interest
• Transportation charges
• Dealer preparation charges
• Charges for service contracts, undercoating, rust proofing, or installed options

Then again when you settle, you just take whatever you were offered. Prob said we aren't paying taxes and they took the deal but you don't have to eg let an arbitrator decided it but if they paid him 0.30c/mile and the state says it's mileage/120,000*$100k that's $1/mile so prob came out as a wash.

Bottom line story here is it's probably cheaper to buy back your car then send an engineer to fix it so that's probably what they do.

Those guys already tried to fix it once and then they couldn't figure it out so had to get with "engineering" who told them to test all the wires - sounds like shooting in the dark to me.

I highly doubt them replacing some wire harness is going to fix it when they replaced the entire HV converter last time to no avail.

Again it works fine at 71% charge - just not at 75% or 80% or 90%. Sounds like software bug to me but of course those guys are the most expensive engineers so Tesla going to say give him the money is my guess.

I mean it's not even that big of a deal to swap a car. Like seriously any other business if you're brand new TV doesn't work and they can't fix it they just give you a new TV. Cars complicated by fact need to pay tax/registration but 10%=10k still less than paying a lawyer for a day to write up a motion when it's clearly your fault.

There is someone here who had Tesla buyback a CT from Lemon Law and Tesla did not pay for taxes. That's the only information I have to go on.

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[cybertruckvegas]

Once it hits 30 days even if they fix it then it's still considered a lemon. If they're worried about the 30 days they should overnight the part and fly the engineer over to fix it.

Most people would be more pissed that you paid $110k for a NEW car that's sitting in the shop for 30 days which is why they wrote the lemon law as it is. Again most other businesses would have just done a swap by now and fix the busted one when they got time.

Why wouldn't you just bring it in once they have the part vs. leaving it there while they wait for the part to come in? You seem to be more focused on hitting the 30 days vs. getting the outlet fixed.

 

[OldDirtyRobot]

Dunno what your point is? I already quoted Washington Law. So I looked at both Washington and Idaho laws and Washington is 30 calendar days but Idaho is 30 business days in the shop to qualify so I'll just go with Washington which saves me 6 weekend days for a claim.

There's 3 points here:
1) we disagree on minor; I need the 220v outlet to work for my use case. The 110v seems to work fine most of the time and I doubt 90% of people will notice it eg maybe only time people notice it is they try charging another car. This isn't for debate, law says if it reduces resale value anything broken whether it's a power window or broken outlet reduces value. Doesn't say reduces significant value so even $1 reduction is enough to warranty buyback or replacement.
2) tesla already verified it on another truck was ok
3) it's been in the shop 16 freaking days and they made me wait 30 freaking days to get my initial appointment

If Tesla fixes it within the 30 day limit all is fine as I have no case - I'm just here to vent as a normal company would prioritize it on a new car eg give you a swap - it's freaking brand new.

If they don't well guess I'll just have to get money back and get a non foundation series one for $20k that actually works.

It's fairly obvious that you are not concerned about the outlet, and you are trying to hit the 30 day

I researched this carefully and it's actually going to be like $1 a mile because it's miles driven/120,000 * purchase price

So 0.30 would be a deal

They need to pay taxes and registration which is 6% so breakeven at 0.30 would depend if I put on 10k miles on it up to 105% of the cost according to this

Mostly I can sit on the offer and order non foundation series and return this two years later according to lemon law.

I'm sure cost of cybertruck in 2 years going to be pretty low compared to the FS price I paid.

All depends if they can fix within 30 days or not...

Interestingly it says " Note: Days out of service are included whether or not a substantial defect has been repaired. "

https://www.atg.wa.gov/general-lemon-law

FYI: So if they take more than 30 days even if it's fixed I get out jail free card for 2 years or 24,000 miles to eval the truck.

It would help if you changed the title of the post to "How to scam Tesla by manipulating the Washington State Lemon Law" so others can follow the same guide. Good luck in arbitration.

 

[SCTesla]

Once it hits 30 days even if they fix it then it's still considered a lemon. If they're worried about the 30 days they should overnight the part and fly the engineer over to fix it.

Most people would be more pissed that you paid $110k for a NEW car that's sitting in the shop for 30 days which is why they wrote the lemon law as it is. Again most other businesses would have just done a swap by now and fix the busted one when they got time.

But you are choosing to leave it there. Your vehicle is drivable.

You are just being difficult because a minor thing isn't working for you.

Your next vehicle could have a complete HV failure or AC failure that some have seen. Is this a great play for you? Why do this?

 

[SCTesla]

It's fairly obvious that you are not concerned about the outlet, and you are trying to hit the 30 day


It would help if you changed the title of the post to "How to scam Tesla by manipulating the Washington State Lemon Law" so others can follow the same guide. Good luck in arbitration.

Maybe this will happen to them?

https://teslamotorsclub.com/tmc/thr...g-another-tesla-after-vehicle-buyback.184508/

 

[OldDirtyRobot]

Once it hits 30 days even if they fix it then it's still considered a lemon. If they're worried about the 30 days they should overnight the part and fly the engineer over to fix it.

Most people would be more pissed that you paid $110k for a NEW car that's sitting in the shop for 30 days which is why they wrote the lemon law as it is. Again most other businesses would have just done a swap by now and fix the busted one when they got time.

Once it hits 30 days even if they fix it then it's still considered a lemon. If they're worried about the 30 days they should overnight the part and fly the engineer over to fix it.

Most people would be more pissed that you paid $110k for a NEW car that's sitting in the shop for 30 days which is why they wrote the lemon law as it is. Again most other businesses would have just done a swap by now and fix the busted one when they got time.

Thanks for a

Maybe this will happen to them?

https://teslamotorsclub.com/tmc/thr...g-another-tesla-after-vehicle-buyback.184508/

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[OldDirtyRobot]

Maybe you should wait a week after registering to post something like this. All of these "Tesla won't cover this," "I'm doing a buyback," and "Lemon Law" posts come from accounts that registered the same day.

 

[Woodrick]

Dunno what your point is? I already quoted Washington Law. So I looked at both Washington and Idaho laws and Washington is 30 calendar days but Idaho is 30 business days in the shop to qualify so I'll just go with Washington which saves me 6 weekend days for a claim.

There's 3 points here:
1) we disagree on minor; I need the 220v outlet to work for my use case. The 110v seems to work fine most of the time and I doubt 90% of people will notice it eg maybe only time people notice it is they try charging another car. This isn't for debate, law says if it reduces resale value anything broken whether it's a power window or broken outlet reduces value. Doesn't say reduces significant value so even $1 reduction is enough to warranty buyback or replacement.
2) tesla already verified it on another truck was ok
3) it's been in the shop 16 freaking days and they made me wait 30 freaking days to get my initial appointment

If Tesla fixes it within the 30 day limit all is fine as I have no case - I'm just here to vent as a normal company would prioritize it on a new car eg give you a swap - it's freaking brand new.

If they don't well guess I'll just have to get money back and get a non foundation series one for $20k that actually works.

If 90% of the people won't notice it....

Well, wouldn't that be a definition of major?

I don't think that you get a choice of which state that you can claim it in. Pretty sure that it is going to be the state of the transaction.

A normal company wouldn't do as you suggest, give you a swap.

How do I know? Because essentially every state in the country had to enact lemon laws because dealers weren't doing that.

 

[cybertruckvegas]

My story:
Fix my brand NEW car. It's brand new - shouldn't have issues.

Tesla:
We're too busy.

That's why they got the 30 days written into the law.

Reasonable Solution 1:
Fix the car within 30 days. Better yet fix the car within 7 days which is pretty reasonable for any car to be out of service.

Reasonable Solution 2:
Give me a new truck as soon as you realized you couldn't fix it in 7 days.

Truck is great -I'll prob just get a new one but I need the outlet fixed and like a hot girlfriend that you like riding, there's only so much you're willing to put up with lol.

Again I need to keep my options open and picking up a car that still has same issue and checking in/out is not in my best interest timewise or financially.

I need the outlet to work so I can use 220v power tool was my sole reason to buy the car.

The law defines a lemon for anything that reduces the value of the car. It works fine on other trucks as the service guy said so definitely a flaw on mine. I noticed other things that weren't easily reproducible eg sometimes car won't charge unless I drive it around a bit probably also related to same issue.

You guys need to grow up: if you sell a clearly defective product just need to fix it in reasonable amount of time.

What's reasonable?

Law says it's 30 calendar days.

Common sense says if the stuff you sold is broken you should use less than 30 days to get it fixed.

My customers if they had a problem within first 30 days I give them new merchandise - this is normal expected customer service.

But you are choosing to leave it there. Your vehicle is drivable.

You are just being difficult because a minor thing isn't working for you.

Your next vehicle could have a complete HV failure or AC failure that some have seen. Is this a great play for you? Why do this?

 

[cybertruckvegas]

I picked it up in Washington and signed the paperwork in Washington as they had no Idaho stores.

Washington FAQ says that constitutes sold in Washington.

If 90% of the people won't notice it....

Well, wouldn't that be a definition of major?

I don't think that you get a choice of which state that you can claim it in. Pretty sure that it is going to be the state of the transaction.

A normal company wouldn't do as you suggest, give you a swap.

How do I know? Because essentially every state in the country had to enact lemon laws because dealers weren't doing that.

 

[SCTesla]

It will be funny when this all blows up in your face. Good luck! Let us know.

 

[cybertruckvegas]

Well hopefully they just fix it within the 30 days and then there's no problem.

Maybe wash the truck as a minor thank you like every other car I've had in for service or give me a few supercharger miles for waiting >21 days for a fix even if under 30?

Doesn't take much to keep your customers happy.

It will be funny when this all blows up in your face. Good luck! Let us know.

 

[SCTesla]

Well hopefully they just fix it within the 30 days and then there's no problem.

Maybe wash the truck as a minor thank you like every other car I've had in for service or give me a few supercharger miles for waiting >21 days for a fix even if under 30?

Doesn't take much to keep your customers happy.

They likely won't wash it or give you any SC miles.

Did they ask you to drop it off for the entire time or was that your choice?

I have a repair on mine that I've waited 60 days, but it's the frunk open button and there's no reason to leave my truck there for something like that. You say you need this plug, but apparently don't need the truck.

 

[CyberGus]

Doesn't take much to keep your customers happy.

Some more than others ?‍

 

[PeterOT]

Just a clarification from the op please. You say the 240v outlet stops charging the other vehicle at under 75% and won't charge a car above that number but works fine up to that point? Also (maybe I missed this) does the same apply to the 110v outlets and do other devices work normally when plugged into the 240v outlet and 110v outlets(ie. power tools, etc.)?

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