Cybertruck defect on outlets - Tesla can't fix, going to buyback

[cybertruckvegas]

On my brand new Tesla Cybertruck I discovered that I can't use the 220V outlet to provide power -> Anyone else have this problem? I use the default included mobile charger and try charging another Tesla.

At first I thought it never worked and Tesla service confirmed it when I brought it in and a week later I picked it up and they said it was fixed. I tested that evening and it did work but charged it overnight and next morning didn't work anymore.

I tested it and it has a weird bug - it works fine BELOW 71% charge but NOT above 75% charge. I charge to 80% and it never works until I drive around until car is below 71% charge. Charge it back up and it doesn't work again. I tested this 3x and Tesla service confirmed the same.

Tesla Confirmed it and they've been working on it for a second FULL week. This car was brand new, took me 30 days to make an appointment at first available. They took it in for a week, sat on it and then replaced the power unit. Didn't fix it and second week they are talking to "engineering" and testing all the wires but doesn't seem to be progressing at any reasonable rate of speed eg I can see in the app sitting at 23% power all day. Again into the 3rd full week of repairs.

Picked it up in Washington State Spokane Tesla so this should be the state then registered it over in Idaho so these Lemon Laws should apply eg after 30 days need to give me a refund or new car.

Seems they acknowledged this and put in the "buy back" request but told me would take 3 weeks.

Guess it's cheaper now with non-foundation series available but I was excited to finally be able to test it but it's been in the Tesla shop for longer than I've driven it.

Anyone with issues

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[cybertruckvegas]

Ok update so Tesla called me today and said they're going to order a new HV junction box and harness and put the car back so I can get it back tmrw (Already sat in their shop 8 full days the first time, and 8 full days the second time). They're going to order the parts but won't get here until Oct 14 and "hope" it fixes it but they don't even have spares to check so won't know till they try it...

If that isn't a lemon i don't know what is...

 

[Cyber_P]

Good luck. Stay strong. I hope they figure it out. Seems like they're at least responsive and telling you what's up which is more than some!

 

[sean-techventures]

Buddy- it’s not a lemon. Not even close to meet the qualifications for the law. It’s no secret Tesla has pretty poor QA. Give them time to fix.

 

[cybertruckvegas]

Washington State defines a lemon as : " Substantial defects are those which are life threatening, create a risk of fire or explosion or which substantially impair the vehicle’s reliability, resale value or safe use."

Lemon_Law_BrochureFORTRANSLATION6-2013_1.pdf (agportal-s3bucket.s3.amazonaws.com)

So now you ask would you pay the same price for a cybertruck with non-working 220v outlet?

Bet that answer is yes so resale value is affected thus it's a lemon.

Now "reasonable attempts":
A vehicle has been out-of-service for diagnosis or repair of one or more nonconformities or serious safety defects (whether or not repaired) for a cumulative total of 30* calendar days, with at least one ‘attempt’ for each defect and 15* of those days occurring during the “eligibility period.”

So right now I'm at 16 days. I can let them keep the car until they get the part which is going to be another week which is 23 days. If they don't fix it by then 30 days has lapsed and I will take it back and file lemon law claim.

They offered to let me take it back while waiting for the part to arrive but this seems like a bad chess game for me.

Buddy- it’s not a lemon. Not even close to meet the qualifications for the law. It’s no secret Tesla has pretty poor QA. Give them time to fix.

 

[Jager]

I've had a vehicle (BMW) replaced via Lemon Law, and am reasonably versed in how they work. According to the letter of the law, I think, yes, you sound like you are approaching the checked-all-the-boxes point where you might begin to have a viable case.

That said, the defect you describe, while unfortunate, involves a relatively minor feature. Yes, Tesla needs to fix it - and it certainly sounds like they are doing everything reasonable to accomplish that.

The component(s) that might be causing your problem are probably fairly minor - wiring harness, charge controller, and that sort of thing. Why don't you give them some time to try and sort things out?

Here's the thing... if/when you move forward with a Lemon Law action, you want to have an indisputable, iron clad, compelling case. So if you do end up in a courtroom, you have a pretty good idea of how things are going to turn.

Check boxes aside, you're very far from that.

 

[HaulingAss]

Yes, if it goes over 30 days in the shop without being fixed it will qualify for a buyback. But they still have 13 days to fix your electrical outlet.

My money says they will fix it before the 30 days is up.

 

[Woodrick]

On my brand new Tesla Cybertruck I discovered that I can't use the 220V outlet to provide power -> Anyone else have this problem? I use the default included mobile charger and try charging another Tesla.

At first I thought it never worked and Tesla service confirmed it when I brought it in and a week later I picked it up and they said it was fixed. I tested that evening and it did work but charged it overnight and next morning didn't work anymore.

I tested it and it has a weird bug - it works fine BELOW 71% charge but NOT above 75% charge. I charge to 80% and it never works until I drive around until car is below 71% charge. Charge it back up and it doesn't work again. I tested this 3x and Tesla service confirmed the same.

Tesla Confirmed it and they've been working on it for a second FULL week. This car was brand new, took me 30 days to make an appointment at first available. They took it in for a week, sat on it and then replaced the power unit. Didn't fix it and second week they are talking to "engineering" and testing all the wires but doesn't seem to be progressing at any reasonable rate of speed eg I can see in the app sitting at 23% power all day. Again into the 3rd full week of repairs.

Picked it up in Washington State Spokane Tesla so this should be the state then registered it over in Idaho so these Lemon Laws should apply eg after 30 days need to give me a refund or new car.

Seems they acknowledged this and put in the "buy back" request but told me would take 3 weeks.

Guess it's cheaper now with non-foundation series available but I was excited to finally be able to test it but it's been in the Tesla shop for longer than I've driven it.

Anyone with issues

You are talking about a very small part of the vehicle that doesn't impact driving.
Take a look at the Idaho Lemon Laws, you aren't there yet.
Idaho Lemon Laws | DMV.ORG

Try to give Tesla a little credit for starting the buyback process. They don't have to yet. They are trying to work with you.

 

[cybertruckvegas]

Dunno what your point is? I already quoted Washington Law. So I looked at both Washington and Idaho laws and Washington is 30 calendar days but Idaho is 30 business days in the shop to qualify so I'll just go with Washington which saves me 6 weekend days for a claim.

There's 3 points here:
1) we disagree on minor; I need the 220v outlet to work for my use case. The 110v seems to work fine most of the time and I doubt 90% of people will notice it eg maybe only time people notice it is they try charging another car. This isn't for debate, law says if it reduces resale value anything broken whether it's a power window or broken outlet reduces value. Doesn't say reduces significant value so even $1 reduction is enough to warranty buyback or replacement.
2) tesla already verified it on another truck was ok
3) it's been in the shop 16 freaking days and they made me wait 30 freaking days to get my initial appointment

If Tesla fixes it within the 30 day limit all is fine as I have no case - I'm just here to vent as a normal company would prioritize it on a new car eg give you a swap - it's freaking brand new.

If they don't well guess I'll just have to get money back and get a non foundation series one for $20k that actually works.

You are talking about a very small part of the vehicle that doesn't impact driving.
Take a look at the Idaho Lemon Laws, you aren't there yet.
Idaho Lemon Laws | DMV.ORG

Try to give Tesla a little credit for starting the buyback process. They don't have to yet. They are trying to work with you.

 

[cybertruckvegas]

Yeah they ordered parts which will already push it to 23 days. I'm willing to bet they don't fix it with that part because they replaced the entire power unit the last time and didn't fix it.

Again making your customer wait on a brand new car for 30 freaking days is bad enough - normal company would be like sorry your brand NEW car isn't working so here's a swap.

Yes, if it goes over 30 days in the shop without being fixed it will qualify for a buyback. But they still have 13 days to fix your electrical outlet.

My money says they will fix it before the 30 days is up.

 

[SCTesla]

Dunno what your point is? I already quoted Washington Law. So I looked at both Washington and Idaho laws and Washington is 30 calendar days but Idaho is 30 business days in the shop to qualify so I'll just go with Washington which saves me 6 weekend days for a claim.

There's 3 points here:
1) we disagree on minor; I need the 220v outlet to work for my use case. The 110v seems to work fine most of the time and I doubt 90% of people will notice it eg maybe only time people notice it is they try charging another car. This isn't for debate, law says if it reduces resale value anything broken whether it's a power window or broken outlet reduces value. Doesn't say reduces significant value so even $1 reduction is enough to warranty buyback or replacement.
2) tesla already verified it on another truck was ok
3) it's been in the shop 16 freaking days and they made me wait 30 freaking days to get my initial appointment

If Tesla fixes it within the 30 day limit all is fine as I have no case - I'm just here to vent as a normal company would prioritize it on a new car eg give you a swap - it's freaking brand new.

If they don't well guess I'll just have to get money back and get a non foundation series one for $20k that actually works.

The buyback will be the buyback minus mileage cost, which they typically charge .30 cents a mile, plus you'll have to pay taxes on the new vehicle, etc.

If you like the CT, let them fix it...unless you don't care about the money lost.

 

[cybertruckvegas]

I researched this carefully and it's actually going to be like $1 a mile because it's miles driven/120,000 * purchase price

So 0.30 would be a deal

They need to pay taxes and registration which is 6% so breakeven at 0.30 would depend if I put on 10k miles on it up to 105% of the cost according to this

Mostly I can sit on the offer and order non foundation series and return this two years later according to lemon law.

I'm sure cost of cybertruck in 2 years going to be pretty low compared to the FS price I paid.

All depends if they can fix within 30 days or not...

Interestingly it says " Note: Days out of service are included whether or not a substantial defect has been repaired. "

https://www.atg.wa.gov/general-lemon-law

FYI: So if they take more than 30 days even if it's fixed I get out jail free card for 2 years or 24,000 miles to eval the truck.

The buyback will be the buyback minus mileage cost, which they typically charge .30 cents a mile, plus you'll have to pay taxes on the new vehicle, etc.

If you like the CT, let them fix it...unless you don't care about the money lost.

 

[SCTesla]

I researched this carefully and it's actually going to be like $1 a mile because it's miles driven/120,000 * purchase price

So 0.30 would be a deal

They need to pay taxes and registration which is 6% so breakeven at 0.30 would depend if I put on 10k miles on it up to 105% of the cost according to this

Mostly I can sit on the offer and order non foundation series and return this two years later according to lemon law.

I'm sure cost of cybertruck in 2 years going to be pretty low compared to the FS price I paid.

All depends if they can fix within 30 days or not...

Interestingly it says " Note: Days out of service are included whether or not a substantial defect has been repaired. "

https://www.atg.wa.gov/general-lemon-law

FYI: So if they take more than 30 days even if it's fixed I get out jail free card for 2 years or 24,000 miles to eval the truck.

There is someone here who had Tesla buyback a CT from Lemon Law and Tesla did not pay for taxes. That's the only information I have to go on.

 

[OldDirtyRobot]

Ok update so Tesla called me today and said they're going to order a new HV junction box and harness and put the car back so I can get it back tmrw (Already sat in their shop 8 full days the first time, and 8 full days the second time). They're going to order the parts but won't get here until Oct 14 and "hope" it fixes it but they don't even have spares to check so won't know till they try it...

If that isn't a lemon i don't know what is...

I researched this carefully and it's actually going to be like $1 a mile because it's miles driven/120,000 * purchase price

So 0.30 would be a deal

They need to pay taxes and registration which is 6% so breakeven at 0.30 would depend if I put on 10k miles on it up to 105% of the cost according to this

Mostly I can sit on the offer and order non foundation series and return this two years later according to lemon law.

I'm sure cost of cybertruck in 2 years going to be pretty low compared to the FS price I paid.

All depends if they can fix within 30 days or not...

Interestingly it says " Note: Days out of service are included whether or not a substantial defect has been repaired. "

https://www.atg.wa.gov/general-lemon-law

FYI: So if they take more than 30 days even if it's fixed I get out jail free card for 2 years or 24,000 miles to eval the truck.

Why wouldn't you just bring it in once they have the part vs. leaving it there while they wait for the part to come in? You seem to be more focused on hitting the 30 days vs. getting the outlet fixed.

 

[SCTesla]

Why wouldn't you just bring it in once they have the part vs. leaving it there while they wait for the part to come in? You seem to be more focused on hitting the 30 days vs. getting the outlet fixed.

Right. It's an odd play if they like the CT. Even with Lemon law, they will lose some money.

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