Be Careful With ElecFresh

[Celiboy]

I’d like to share my experience with @ElecFresh and warn others. They posted a giveaway of their new phone mount recently. After it ended, they send a direct message to me and around 8-10 other forum members with a number. I thought I had won the free phone mount. Chris from ElecFresh reached out and said it was a mistake, but offered to give me a code for 30% off of one, and after I received and reviewed it, they would reimburse me.

I ordered the phone mount but the discount code didn’t work so I paid full price. I direct messaged him back explaining it didn’t work, clarified I’d be reimbursed for the entire amount, and he said it was fine, to screenshot the receipt with my order number and let him know when I received and reviewed it. A couple days later I received the phone mount which is actually a good product. I reviewed it on Amazon, the screenshot him a picture showing I had left the review. A few days later he confirmed and said he would reimburse me, but yo give it some time. He also mentioned they reimburse through PayPal which I did not have. I created an account for the sole purpose of getting the reimbursement. This was this past Thursday.

Fast forward to tonight and I get a message from Chris asking how I liked the mount and would I write a review on Amazon. ? Confused, I reminded him we had spoken earlier in the week and what our agreement was. He apologized and said to forget that and asked if I would help them promote their Blsck Friday sale! ???

Well no sir I will not promote a discount YOU DIDN’T EVEN GIVE ME! If this is their idea of customer service, I’d be careful. If a man won’t stand by his word, his company isn’t worth doing business with.

I’m curious what the experience was of the other folks who got the direct message?

Just to be clear, I’m not upset that I bought the phone mount and would have been happy with the 30% discount. He offered the full reimbursement, backed out, then asked for my help. He didn’t even offer to reimburse the 30%! That’s what I’m bothered by. poor customer service. Sorry for the rant, I just wanted to share my experience.


****UPDATE*****

I want to provide an update on the the issue above. ElecFresh reached out to me. They explained the misunderstanding, apologized and made things right. I appreciated it.

I want to reiterate that the phone charger itself is a good product and I said as much in my review posts both here and on Amazon.

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[Jack27]

They send me a message all the time but I can tell they are basically ads so I don’t get too involved. Pretty sure if you comment in one of there product threads you also got a direct message. Copy paste. Im
Not mad about it it is what it is.

 

[Celiboy]

They send me a message all the time but I can tell they are basically ads so I don’t get too involved. Pretty sure if you comment in one of there product threads you also got a direct message. Copy paste. Im
Not mad about it it is what it is.

Because it was the day after they said their contest was ending, I wrongly assumed it was because of that. Maybe I got duped. Still poor customer service.

 

[cybertruck21]

I’d like to share my experience with @ElecFresh and warn others. They posted a giveaway of their new phone mount recently. After it ended, they send a direct message to me and around 8-10 other forum members with a number. I thought I had won the free phone mount. Chris from ElecFresh reached out and said it was a mistake, but offered to give me a code for 30% off of one, and after I received and reviewed it, they would reimburse me.

I ordered the phone mount but the discount code didn’t work so I paid full price. I direct messaged him back explaining it didn’t work, clarified I’d be reimbursed for the entire amount, and he said it was fine, to screenshot the receipt with my order number and let him know when I received and reviewed it. A couple days later I received the phone mount which is actually a good product. I reviewed it on Amazon, the screenshot him a picture showing I had left the review. A few days later he confirmed and said he would reimburse me, but yo give it some time. He also mentioned they reimburse through PayPal which I did not have. I created an account for the sole purpose of getting the reimbursement. This was this past Thursday.

Fast forward to tonight and I get a message from Chris asking how I liked the mount and would I write a review on Amazon. ? Confused, I reminded him we had spoken earlier in the week and what our agreement was. He apologized and said to forget that and asked if I would help them promote their Blsck Friday sale! ???

Well no sir I will not promote a discount YOU DIDN’T EVEN GIVE ME! If this is their idea of customer service, I’d be careful. If a man won’t stand by his word, his company isn’t worth doing business with.

I’m curious what the experience was of the other folks who got the direct message?

Just to be clear, I’m not upset that I bought the phone mount and would have been happy with the 30% discount. He offered the full reimbursement, backed out, then asked for my help. He didn’t even offer to reimburse the 30%! That’s what I’m bothered by. poor customer service. Sorry for the rant, I just wanted to share my experience.

Mmm……….

 

[Jack27]

Because it was the day after they said their contest was ending, I wrongly assumed it was because of that. Maybe I got duped. Still poor customer service.

You put it on blast and now that Yellowstone is over I read your entire post and you are 100% right. He baited you along trying to get free pub from you with holding his promos and that isn’t ok! I didn’t evens read what they sent me but that isn’t cool.

 

[not_elon_]

“Chris” lmfao

 

[devdrone6]

I did get seat covers from them in this manner, and had no issues- their communication could be slow because I think they are in China. So it’s a time difference and language barrier. I also purchased several of their organizers/storage products and again no issues there. Not taking their side but just pointing out that communication is on the slow side for sure.

 

[jonesw67]

I did get seat covers from them in this manner, and had no issues- their communication could be slow because I think they are in China. So it’s a time difference and language barrier. I also purchased several of their organizers/storage products and again no issues there. Not taking their side but just pointing out that communication is on the slow side for sure.

I have also had multiple products from them, some with discounts, some with reimbursements. Communication is certainly slow based on them being in China but it has always been consistent. They have always seemed to go out of their way to make things right and followed through with what they say.
just adding this for overall context.

 

[markcybertruck]

I have purchased a lot from them through Amazon and am also on their Facebook forum. I have been very happy with everything I purchased through them. I have never really needed “support”, however Chris is active on the forum and always responds. Based on my experiences I would guess that this was just a misunderstanding. Let us know how things work out for you based on their response above.

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