➫ Tesstudio | World First carbon fiber Armrest Box Cover + Center Console Saddle combo---Pre-Order Now!

[Tesstudio]

Highlighted for you. I wish your customer service was as quick as you are at replying to posts.

I will help you report this issue and have them correct it.

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[wyzo1]

Why do you say you have them in stock on your website but still have not sent mine out yet?

 

[Tesstudio]

Why do you say you have them in stock on your website but still have not sent mine out yet?

Hello, due to the high volume of orders in November, there is a delay in the backend data. I will arrange for your order to be shipped as soon as possible. You should also have added our customer service on WhatsApp, right? They can reply to you instantly.

 

[wyzo1]

So you know you don’t have them in stock but still advertise that you do? That shows what kind of company you are. When will you ship my order?

 

[Jack27]

So you know you don’t have them in stock but still advertise that you do? That shows what kind of company you are. When will you ship my order?

Right when he said “what’s app” you should have known ?

 

[RobWashington]

You can provide your order number, and I will follow up on this order for you. If it has not been shipped, I will help you contact to cancel it. If it has already been shipped, I will call the logistics company to expedite the delivery for you.

 

[RobWashington]

Just to follow up on this post. I DMd my order number and was contacted asking if I still wanted to cancel. I replied yes to Cherry at customer service and then waited for 3 days. Still no cancellation so I felt forced to dispute their charge with my credit card company.
All this could have been avoided if they were proactive in communicating their supply issue. But of course I probably would have selected a different product if they had so….. At least now I am confident I won’t be scammed.

 

[Tesstudio]

So you know you don’t have them in stock but still advertise that you do? That shows what kind of company you are. When will you ship my order?

Good news, your order has been shipped. I'm very sorry for the delay and the time it has taken.

 

[Tesstudio]

Right when he said “what’s app” you should have known ?

Sometimes it's not that we don't reply to customers, but when there are too many, we can't respond in time because everyone contacts us through traditional emails. That's why I suggested using WhatsApp, an instant messaging app, for after-sales service. We don't want our customers to wait, and sometimes there really are inventory shortages.

 

[Tesstudio]

Just to follow up on this post. I DMd my order number and was contacted asking if I still wanted to cancel. I replied yes to Cherry at customer service and then waited for 3 days. Still no cancellation so I felt forced to dispute their charge with my credit card company.
All this could have been avoided if they were proactive in communicating their supply issue. But of course I probably would have selected a different product if they had so….. At least now I am confident I won’t be scammed.

I will contact her on your behalf and make sure to explain your current issue to Cherry clearly.

 

[RobWashington]

I will contact her on your behalf and make sure to explain your current issue to Cherry clearly.

I’m not sure what you are thinking, but if anything is shipped to me at this point, I will gladly accept it as a gift.

 

[Tesstudio]

I’m not sure what you are thinking, but if anything is shipped to me at this point, I will gladly accept it as a gift.

She should have already contacted you.

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