Accessories problems

[Polocyberbeast]

I went to buy a lot of accessories on Christmas for my new CT, I expend over $3k between Tessudios and Cybergear stores, the problem is they collect the money from my credit card, but they do not provide with any tracking number. I been sending emails and not one respond. Is this a scam? Someone has the same problem. It been 3 weeks since the purchase. What do you think that I should do?

Sponsored

 

[wtibbit]

They are charging your card before they ship the goods, which is normal. They can't provide a shipping number until they start the shipping process.

I suspect they are backordered or just late fulfilling the holiday orders. You can call Tesstudio. Their phone number is shown on their website's contact page.

 

[Polocyberbeast]

They are charging your card before they ship the goods, which is normal. They can't provide a shipping number until they start the shipping process.

I suspect they are backordered or just late fulfilling the holiday orders. You can call Tesstudio. Their phone number is shown on their website's contact page.

The phone number has been disconnected

 

[carsly]

They are charging your card before they ship the goods, which is normal. They can't provide a shipping number until they start the shipping process.

Charging a card before shipping is decidedly NOT normal and violates the terms of their merchant agreements and should be reported to the card issuer. The card should only be charged when the items are shipped.

This sounds pretty easy, cancel the orders and/or dispute the charges.

I've had good experiences with forum sponsors @3Wliners Carmats @Teslaunch and @BASENOR for what it's worth.

 

[Polocyberbeast]

Charging a card before shipping is decidedly NOT normal and violates the terms of their merchant agreements and should be reported to the card issuer. The card should only be charged when the items are shipped.

This sounds pretty easy, cancel the orders and/or dispute the charges.

I've had good experiences with forum sponsors @3Wliners Carmats @Teslaunch and @BASENOR for what it's worth.

Thank you very much.

 

[Polocyberbeast]

Thank you very much.

Basically, I wonder if someone has problems with these vendors.

 

[Rustysss]

I have the same issue, ordered before Black Friday and now it January and don’t have my order, first emails said behind because of Black Friday and few weeks ago excuses were Christmas.
I probably won’t buy there again if I ever get my order.

 

[rudedawg78]

@Tesstudio @Cybergear

 

[balum6080]

I went to buy a lot of accessories on Christmas for my new CT, I expend over $3k between Tessudios and Cybergear stores, the problem is they collect the money from my credit card, but they do not provide with any tracking number. I been sending emails and not one respond. Is this a scam? Someone has the same problem. It been 3 weeks since the purchase. What do you think that I should do?

I order Running Boards from Tessudios and it took them 6 weeks to respond to me? I finally they sent the running Boards but they don't respond in a timely manner!!!!! I was worried that it was a scam. You will wait for them to respond. GOOD LUCK!!!!!!

 

[carsly]

In response, we would like to clarify that I do not have access to any customer payment or card information. All payments are processed securely through Shop Pay or the payment method you selected, and no payment details are submitted directly to us.

Not sure what you're responding to, I never noted a PCI compliance risk.

My note was about when cards should be charged - which is always at shipping. If you're selling 'pre-order' slots or taking x% deposits, then be clear about terms but if you're selling goods or services you can only charge credit cards when you've fulfilled - which is by shipping or enabling access and never before.

 

[SentinelOne]

This is normal, I've got lots of parts from lots of vendors for the CT and most had a pretty significant lag...but none were fraud. It sux and I expect better but with the holidays, newness of parts, etc there's bound to be challenges.

 

[AO-Pete]

There's some inaccuracies here, but it is complicated.

Most companies will charge the card at the time of order, as opposed to when it ships. this is the default setting in Shopify, which many of us use. There is a way to place a payment authorization at the time of order, then charge when shipping, but it significantly complicates the flow and fraud detection. The authorization hold only lasts for 7 days, so depending on how quick the merchant is, it just wouldn't work for them.

The FTC requires products to ship within 30 days of payment. This is obviously extremely outdated, but, well, government. Visa has a rule (7.6.1.2) that states merchants shouldn't charge a card prior to shipping, but I don't know of any company that has an exception for Visa cards.

With all of that said, there's basic best practices (especially around communication and pre-orders) and to an extent, you pay for what you get. There's a lot of stores popping up on Shopify that ship from China. That's a very cost-effective model as it skips duty payments and shipping is cheap (government subsidized), but it's also slow, and support might not be great.

Having orders from before Black Friday still not shipped is wild. Also, an accounting and compliance nightmare.

 

[carsly]

There's some inaccuracies here, but it is complicated.

Most companies will charge the card at the time of order, as opposed to when it ships. this is the default setting in Shopify, which many of us use. There is a way to place a payment authorization at the time of order, then charge when shipping, but it significantly complicates the flow and fraud detection. The authorization hold only lasts for 7 days, so depending on how quick the merchant is, it just wouldn't work for them.

The FTC requires products to ship within 30 days of payment. This is obviously extremely outdated, but, well, government. Visa has a rule (7.6.1.2) that states merchants shouldn't charge a card prior to shipping, but I don't know of any company that has an exception for Visa cards.

With all of that said, there's basic best practices (especially around communication and pre-orders) and to an extent, you pay for what you get. There's a lot of stores popping up on Shopify that ship from China. That's a very cost-effective model as it skips duty payments and shipping is cheap (government subsidized), but it's also slow, and support might not be great.

Having orders from before Black Friday still not shipped is wild. Also, an accounting and compliance nightmare.

This is great info for everyone and should be bookmarked somewhere!

The best practice is to pre-auth if not shipping immediately and then charge when it ships. Otherwise you just charge and ship the same day.

If you're not shipping for a long time, you really should not be collecting funds. However, if you opt to charge a deposit fee of say 10% and mark it as such and then post a second charge of 90% upon shipping that can work as well though the merchant then pays for clearing two charges.

If a vendor is not shipping when they charge, make no mistake they are inappropriately taking your money in place of securing working capital for their business meaning you, the customer, are now funding their operation. If the business doesn't scale, doesn't margin or doesn't work you are much more likely to lose your money. I wouldn't purchase from any business running this model.

 

[Polocyberbeast]

As a small business owner, we do not charge until the shipping. Is unfair for a customer find out that his purchase is back order and wait over 30 days for the order to be shipped. Imagine the money accumulated and the interest earn with money that is not use. Amazon start to delay return funds for over 45 days, witch this practice is unlawful but going to complain Amazon. You not going to win.

 

[Tesstudio]

I went to buy a lot of accessories on Christmas for my new CT, I expend over $3k between Tessudios and Cybergear stores, the problem is they collect the money from my credit card, but they do not provide with any tracking number. I been sending emails and not one respond. Is this a scam? Someone has the same problem. It been 3 weeks since the purchase. What do you think that I should do?

If you send an email and don't receive any reply, please let me know. I will help you by having our customer service locate your email and resolve your issue.

Sponsored