Bump / bubble developed on Rear Bumper

[Joe2026]

Has anyone seen or experienced this issue? About a few weeks after I took deliver of my cybertruck, a discolored (white) spot appeared on top of the rear bumper. Tesla service does not want to cover it and it seems there is a piece of metal stuck under it.

Sponsored

 

[Pops]

What is their justification for not covering it under warranty? Its a defect in manufacturing they must cover it. They must see something we are not seeing in the pictures?

Worst case scenario and cheaper than going through arbitration would be to buy a bumper cover to hide it.

 

[getsometom]

If there's something within the bumper that's causing the defect, Tesla should cover it. However if the bump was caused by outside factors, Tesla may not cover it.

If you're sure it's caused by a metal piece under the plastic, I'd ask if the SC is able to remove the bumper to help evaluate the cause. They may come back and say it'll be replaced without you worrying more about warranty coverage.

 

[Joe2026]

What is their justification for not covering it under warranty? Its a defect in manufacturing they must cover it. They must see something we are not seeing in the pictures?

Worst case scenario and cheaper than going through arbitration would be to buy a bumper cover to hide it.

It is hard to imagine something hit it and raised the metal under it. That doesn't make sense. Their thinking is that they have never seen the bumpers do that.

Is this the tesla bumper cover? or an alternate product?

 

[Joe2026]

If there's something within the bumper that's causing the defect, Tesla should cover it. However the bump was caused by outside factors, Tesla my not cover it.

If you're sure it's caused by a metal piece under the plastic, I'd ask if the SC is able to remove the bumper to help evaluate the cause. They may come back and say it'll be replaced without you worrying more about warranty coverage.

I am not sure what is under it but it feels like something is pushing it up. It is a good idea to have them remove the cover and then ask them to reassess.

 

[HaulingAss]

I am not sure what is under it but it feels like something is pushing it up. It is a good idea to have them remove the cover and then ask them to reassess.

Yes, Tesla will always prepare the customer for an expense if they have not verified it is a manufacturing defect. If they take it apart and discover it's their problem, they cover it under warranty.

I have had a number of things that came with a price quote to repair that ended up costing $0.00. You can't blame them for not wanting to jump to conclusions. Because if they tell you it is a warranty item, and then open it up and discover it is not a warranty item, well, the customer is going to be pissed. And they don't want to work on your truck if you are not willing to pay for it if it's not their liability.

For example, in Washington State, there are rules requiring shops to estimate the cost of repairs before the work begins, and that prevents them from charging significantly more than the estimate (they have to contact you again for approval if the cost of repairs exceeds their original estimate). For this reason, Tesla is rightfully reluctant to quote you $0.00 before the work begins, before they know whether it's a warrantable defect or simply damage that is not a manufacturing error.

 

[Jack27]

NA that’s 1000% on them. I couldn’t evens see how you would be able to do that? Now if it was indented sure. But raised ? No. If you raise enough of a thing about it I’m sure they will replace it! They fix things far less on them then that

 

[Pops]

It is hard to imagine something hit it and raised the metal under it. That doesn't make sense. Their thinking is that they have never seen the bumpers do that.

Is this the tesla bumper cover? or an alternate product?

Its this one by @ElecFresh , https://www.amazon.com/dp/B0D66K1PJH

 

[Joe2026]

Thanks. I may use it. I am still trying to get Tesla to fix it under warranty.

Sponsored