Communication Analysis?

[Cold.Truth]

Hi,
I was just wondering if anyone has done an analysis on the modes of communcation Tesla is using with its customer base (I assume they have seperate modes for their employees, celebrities, and influencers. Or perhaps we can integrate the data into existing analysis? For example;

1. Did you get a text?
2. Did you gen an email?
3. Did you get a phone call?
4. Did you just check the app continuously?
5. Use web site?
6. Modes * Various steps in the process
   1. Reservation (was website back ion 2019 for me)
   2. Order/Config
   3. Powershare candidate survey emails (if applicable)
   4. Vin assignment
   5. Delivery?

Personally, I’d like to know what to expect so I can lower any barriers to responding to Tesla in a timely manner. For example; I “Silence unknown callers” on my iPhone. Otherwise, I would have to answer a minimum of three cold calls from telemarketers and I.T. vendors every single day. Will I miss some calls from Tesla? Will email go to spam? (I did get the invitation to config/order the FS so _if_ they use that same email, I should see it in my inbox. If. Has anyone checked? Same with telephone and SMS/text numbers. etc. etc. And an analysis might help us all set expectations, including those still waiting for an invite.

This is all pre-coffee on a Sunday morning, so maybe I am not thinking clearly. I’m certain several will step in to correct me (and that’s great).
Looking at my sample list above;
6.1 = used webbite to reserve on day one first ten minutes
6.2 received invite to config/order FS on 12/26 from <[email protected]>
6.3 received duplicate Powershare emails on 12/28 and 1/4/24 (I completed both) from
<[email protected]> [Nota Bene that there is a hyphen in the email about the Powershare survey that was missing on the "invitation to order" email]
6.4 = pending. I am awaiting VIN communication
6.5 = pending. Deliver communication is pending

I imagine someone could refine/simplify my sample data set above and set up a poll here.
(I didn’t want to do that until hearing some constructive feedback. And frankly, there are others better qualified to build a proper poll with histograms to help forum members]

Additional details/context if anyone cares;
AWD
New Mexico (ABQ metro area, if “metro” can really be used here, LOL)
Not a celebrity, influencer, customer, or major shareholder. Just a long-time customer
(I own T$SLA but never communicated that to them. Maybe I should, LOL)

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[M0unt41nm4n]

I called in and spoke to a sales person. I asked questions and they told me for any additional questions, they would send me a text and I could communicate with that moving forward. I then got a text that said “Please respond to this text to get in touch with Tesla directly!”

I have used that several times and I get answers albeit not super quick. But they seem to have more accurate answers than calling a service center and speaking with a sales rep.

I would turn off your block unknown callers/sms and call the service center to send you a text. Once you get it, add the number to your contacts, then re-enable the blocking.

 

[Gigahorse]

Hi,
I was just wondering if anyone has done an analysis on the modes of communcation Tesla is using with its customer base (I assume they have seperate modes for their employees, celebrities, and influencers. Or perhaps we can integrate the data into existing analysis? For example;

1. Did you get a text?
2. Did you gen an email?
3. Did you get a phone call?
4. Did you just check the app continuously?
5. Use web site?
6. Modes * Various steps in the process
   1. Reservation (was website back ion 2019 for me)
   2. Order/Config
   3. Powershare candidate survey emails (if applicable)
   4. Vin assignment
   5. Delivery?

Personally, I’d like to know what to expect so I can lower any barriers to responding to Tesla in a timely manner. For example; I “Silence unknown callers” on my iPhone. Otherwise, I would have to answer a minimum of three cold calls from telemarketers and I.T. vendors every single day. Will I miss some calls from Tesla? Will email go to spam? (I did get the invitation to config/order the FS so _if_ they use that same email, I should see it in my inbox. If. Has anyone checked? Same with telephone and SMS/text numbers. etc. etc. And an analysis might help us all set expectations, including those still waiting for an invite.

This is all pre-coffee on a Sunday morning, so maybe I am not thinking clearly. I’m certain several will step in to correct me (and that’s great).
Looking at my sample list above;
6.1 = used webbite to reserve on day one first ten minutes
6.2 received invite to config/order FS on 12/26 from <[email protected]>
6.3 received duplicate Powershare emails on 12/28 and 1/4/24 (I completed both) from
<[email protected]> [Nota Bene that there is a hyphen in the email about the Powershare survey that was missing on the "invitation to order" email]
6.4 = pending. I am awaiting VIN communication
6.5 = pending. Deliver communication is pending

I imagine someone could refine/simplify my sample data set above and set up a poll here.
(I didn’t want to do that until hearing some constructive feedback. And frankly, there are others better qualified to build a proper poll with histograms to help forum members]

Additional details/context if anyone cares;
AWD
New Mexico (ABQ metro area, if “metro” can really be used here, LOL)
Not a celebrity, influencer, customer, or major shareholder. Just a long-time customer
(I own T$SLA but never communicated that to them. Maybe I should, LOL)

For the most part no on is going to pick up the phone or send an email, if you can get your phone number into the sales manager's system you can get texts that get managed by the delivery center team and actually get some communication, it can be tricky to achieve that though.

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