Is there a way to find out what the on-screen service request message is in regards to without scheduling a service appointment?

[Tanquen]

Just wondering if there was an easy way to find it in the app or something.

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[tmeyer3]

You can look through the service mode on your truck. Typically systems that are throwing an error will show in red while systems that have been intentionally shutdown because the bad component is a prerequisite is in yellow. For example, if your wheel speed sensor throws and error, it will show in red and your suspension will show in yellow because it can't safely adjust without knowing wheel speed, etc.

 

[Tanquen]

Thanks, I'll have to take a look. I don't know why it just doesn't give you a list and instead make it a secret.

 

[DaBagBoy]

Service Mode isn't a big secret, just don't FAFO what all the settings will do, also GroK can help you get into service mode or interpret the error codes and recommend "what next"

 

[misdemeanor]

Just keep in mind that you'll see two different types of alerts:

• Service-Fix
• Customer

The ones that are Customer-facing are ones that you should be concerned about. It's not uncommon that you'll see alerts on the "Service-Fix" page.

 

[RDMSguy]

Just ask grok to explain the code for you.

 

[Tanquen]

It looks like I'll have to get in contact with the SC. Maybe it just about one of the recalls?

 

[RDMSguy]

I have similar alerts on my truck, only in the service side menu. I was not sure if it was something I should be concerned about, but they are more and more frequent each day and there's been multiple software updates since then, and the alerts still remain.

So I copied and pasted all of the codes to grok and asked if I should be concerned about these alerts, since it was the service side and not consumer side. And after explaining the alerts and what systems they were referring to, Grok said something like "A combination of all these alerts like your Cybertruck has suggests there could be a significant issue with VCRIGHT module or possibly incorrect wiring harness replacement on your past recall." Then it went on to say something like "Despite these errors being found in the service menu, many of them are airbag-related and steering related and an appointment with the service center as soon as possible is warranted."

So I scheduled a service center appointment, included screen shots of the errors, etc and they booked me for tomorrow to drop it off with a free loaner. So it must be significant enough to bring it in.

Edit: Grok also recommended that I specifically tell the service center to check the HV wiring harness again, controllers, mention the pattern of error codes, and to go through the software logs.

I'm sure the service center loves when people use Grok in this way.

 

[Tanquen]

I have similar alerts on my truck, only in the service side menu. I was not sure if it was something I should be concerned about, but they are more and more frequent each day and there's been multiple software updates since then, and the alerts still remain.

So I copied and pasted all of the codes to grok and asked if I should be concerned about these alerts, since it was the service side and not consumer side. And after explaining the alerts and what systems they were referring to, Grok said something like "A combination of all these alerts like your Cybertruck has suggests there could be a significant issue with VCRIGHT module or possibly incorrect wiring harness replacement on your past recall." Then it went on to say something like "Despite these errors being found in the service menu, many of them are airbag-related and steering related and an appointment with the service center as soon as possible is warranted."

So I scheduled a service center appointment, included screen shots of the errors, etc and they booked me for tomorrow to drop it off with a free loaner. So it must be significant enough to bring it in.

Edit: Grok also recommended that I specifically tell the service center to check the HV wiring harness again, controllers, mention the pattern of error codes, and to go through the software logs.

I'm sure the service center loves when people use Grok in this way.

Be sure to let me know how it goes. I was just hoping it's one of the recalls and not hardware and wiring harness related. I really hate going into the service center. I also tried putting them in the large language model but it just did its large language model thing suggesting there's all kinds of issues and safety things that need to be checked right away. That may well be the case, but I'd hope they'd call or text if that were the case.

 

[RDMSguy]

Be sure to let me know how it goes. I was just hoping it's one of the recalls and not hardware and wiring harness related. I really hate going into the service center. I also tried putting them in the large language model but it just did its large language model thing suggesting there's all kinds of issues and safety things that need to be checked right away. That may well be the case, but I'd hope they'd call or text if that were the case.

On the phone, they told me the alert issues were resolved by a Tesla engineer who remotely linked to my truck and looked at it. But my paperwork said this:

So I’m not sure what issues were resolved, since the service summary says there was nothing wrong and that I need to stay out of the service menu.

 

[DaBagBoy]

I sent your photo

I have similar alerts on my truck, only in the service side menu. I was not sure if it was something I should be concerned about, but they are more and more frequent each day and there's been multiple software updates since then, and the alerts still remain.

So I copied and pasted all of the codes to grok and asked if I should be concerned about these alerts, since it was the service side and not consumer side. And after explaining the alerts and what systems they were referring to, Grok said something like "A combination of all these alerts like your Cybertruck has suggests there could be a significant issue with VCRIGHT module or possibly incorrect wiring harness replacement on your past recall." Then it went on to say something like "Despite these errors being found in the service menu, many of them are airbag-related and steering related and an appointment with the service center as soon as possible is warranted."

So I scheduled a service center appointment, included screen shots of the errors, etc and they booked me for tomorrow to drop it off with a free loaner. So it must be significant enough to bring it in.

Edit: Grok also recommended that I specifically tell the service center to check the HV wiring harness again, controllers, mention the pattern of error codes, and to go through the software logs.

I'm sure the service center loves when people use Grok in this way.

I also sent your photo to Grok and it seemsmost of those issues are communication related. Maybe temporary/intermittent as the vehicle warms up? I'd report any driving issues or sounds along with the error codes as the SC has a point that they could be flags that normally self resolve somehow?
Here is Grok's response from your photo

The errors listed in the image are diagnostic trouble codes (DTCs) from a Tesla vehicle's alert system, indicating various issues that need attention. Here's a breakdown of what they likely indicate based on their descriptions:

1. UI_a006_remoteServiceAlert (Service is required, Schedule service now)
   • This is a general alert from Tesla indicating that the vehicle requires service. It’s a reminder to schedule a service appointment, likely triggered by one or more of the specific issues below.
2. VCRIGHT_a116_VCLEFT_MIA (27 Apr - 11:25:08)
   VCREAR_a116_VCLEFT_MIA (27 Apr - 11:25:08)
   VCRIGHT_a116_VCLEFT_MIA (26 Apr - 21:01:50)
   • "VCRIGHT" and "VCREAR" refer to the vehicle's right and rear vision control modules, while "VCLEFT_MIA" indicates that the left vision control module is "Missing In Action" (not communicating). This suggests a communication failure or malfunction in the left camera or sensor system, which is part of the vehicle's vision system (likely used for Autopilot or Full Self-Driving features).
3. VSEC_a449_frontRightEndpointLostComm (27 Apr - 11:23:46)
   VSEC_a402_rearRightEndpointLostComm (27 Apr - 11:23:46)
   VSEC_a203_rearEndpointLostComm (27 Apr - 11:23:45)
   • "VSEC" likely stands for Vehicle Security or Vehicle System Electronic Control. These codes indicate a loss of communication with endpoints (sensors or modules) at the front right, rear right, and rear of the vehicle. This could point to issues with wiring, connectors, or the sensors themselves (possibly radar, ultrasonic sensors, or cameras).
4. PSFA_a210_sccmOverrotated (27 Apr - 11:23:45)
   • "PSFA" might refer to the Power Steering or a related system, and "sccmOverrotated" indicates that the Steering Column Control Module (SCCM) has detected an over-rotation condition. This could mean the steering wheel sensor is detecting an abnormal angle, possibly due to a fault in the steering system or sensor calibration.
5. VCRIGHT_a124_HVBATTCCON_MIA (27 Apr - 11:23:45)
   VCREAR_a102_HVBATTCCON_MIA (27 Apr - 11:23:45)
   • "HVBATTCCON_MIA" suggests that the High Voltage Battery Control Module is "Missing In Action" (not communicating). This is a serious issue as it involves the high-voltage battery system, which powers the vehicle. The right and rear vision control modules are reporting this communication failure, indicating a potential issue with the battery management system or its connections.

Summary of Issues:

• Vision System Problems: Multiple errors (VCLEFT_MIA, endpoint communication losses) suggest issues with the vehicle's camera or sensor systems, which could impair features like Autopilot, parking assistance, or surround-view monitoring.
• Steering Issue: The SCCM over-rotation error may indicate a problem with the steering system or its sensors.
• Battery System Concern: The HVBATTCCON_MIA errors point to a critical issue with the high-voltage battery system’s communication, which could affect the vehicle’s ability to operate safely.
• General Service Need: The UI_a006 alert is a catch-all warning, likely triggered by the above issues, urging the owner to schedule service.

Recommendation:
These errors, especially those related to the high-voltage battery and vision systems, are significant and could impact the vehicle’s safety and functionality. The owner should schedule a service with Tesla immediately to diagnose and resolve these issues, as they may affect critical systems like driving assistance, steering, and power delivery. If I had access to search, I could look up more specific details about these codes, but based on the descriptions, prompt action is advised.

 

[RDMSguy]

Oh I know. That’s why I booked it in the service appointment. But supposedly Grok is wrong, and I should only be concerned with front customer facing alerts per the service center. I guess only time will tell if the issues are real or not. ?‍

Edit: Just for fun, this is my service alerts look like the last few weeks.

it pretty much goes on and on, since the end of February or so. Not sure what everyone else’s service menu alerts look like, but early on i typically only got a couple randoms in there until it turned into this.

 

[Cyber_Wolf]

You’re not alone!
How many others might there be ?

First one to have a system failure, post here and win!!! ?

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