Need help to get down payment deposit back

[acuransx]

I ordered the last CBFS for $108K in early July. On the delivery date ( August 9). I found out the truck was missing a pillar ( maybe it flew off the truck during transit) on the passenger side, I asked for repair and would pick it up a week later. Several days later, I received a text that the truck had an appointment to have SC in next several weeks. It even had not left its parking lot and it was not even in my possession. I refused to accept the truck and cancelled it, and I asked for a refund of $15,582.16 for down payment. Several days, all of the informations of the truck were delete from my account. Like it never existed, and also on Tesla ap without any record of payment. Fortunately, I took the pictures of relevant for the record. I made several calls and there was a live person to talk to and I texted them on Tesla ap to ask for the refund and so far no one seems to be interested to help me. What should I next? I hope not some employee took the money and delete all of the revelant information.

I live 2 hours away from the delivery center. I don’t want yet to go down to talk face to face with the manager.

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[CT_AZ_4x4]

I ordered the last CBFS for $108K in early July. On the delivery date ( August 9). I found out the truck was missing a pillar…

The missing piece was just a plastic cover for the roof trough. It is like $150. It “clips” in place.

You have other posts earlier this year making me doubt your sincerity. Possibly you have “rejected” other Cybertrucks? You’ve interacted with an apparently biased reporter regarding the Cybertruck?

I just can’t take your post at face value. Sorry. You do not appear to be a serious person.

 

[acuransx]

The missing piece was just a plastic cover for the roof trough. It is like $150. It “clips” in place.

You have other posts earlier this year making me doubt your sincerity. Possibly you have “rejected” other Cybertrucks? You’ve interacted with an apparently biased reporter regarding the Cybertruck?

I just can’t take your post at face value. Sorry. You do not appear to be a serious person.

Would you accept the truck as such condition? This would be my 2nd one. When you spend over $100k for the vehicle, you would expect crystal clean and flawless appearance. I am not a reporter as you think I am. My profession is medical doctor. For your BS post, here is the Fucking truck in my garage. Don’t accuse of someone who ask for help.​

​

Check my records of how many posts have I posted?​

 

[JCERRN]

If you never accepted delivery, and you rejected delivery and cancelled your order, you will lose your deposit ($250) and get back everything else likely in the form of a check or refund To your original payment method. Other threads indicated Tesla just launched a new customer service portal. Might be worth looking into

 

[JCERRN]

Would you accept the truck as such condition? This would be my 2nd one. When you spend over $100k for the vehicle, you would expect crystal clean and flawless appearance. I am not a reporter as you think I am. My profession is medical doctor. For your BS post, here is the Fucking truck in my garage.​

If you accepted delivery in its state and you made tesla aware of the issues you foubd at delivery, they will be fixed at a later service appointment.

Your expectation of perfection is flawed and if that is the case, you will have a very hard time owning a tesla. This is not a luxury brand, just luxury tech and prices. Yup will not find the same craftsmanship as bmw or mercedes, but you will find a tech environment and engineering similar to that of Apple.

you will not be refunded if you accepted delivery. Your only recourse is a buyback, and Tesla does that for repeated or irreparable flaws.

 

[REM]

This smells fishy.

 

[hemiarch]

Cybertruck Roof Applique for Crossbars
https://shop.tesla.com/product/cybertruck-roof-applique-for-crossbars?sku=2187000-00-B
This is the piece you need to fix your problem (only sold as a pair but that will give you an extra for the other side and also access to all four roof mounts)
It just snaps on like Lego into those exposed plastic squares you see. Lay it on there and press it down with your fist.

 

[hemiarch]

Nice xpel armor wrap. Is that from Abstract ocean? I know Pete likes to send those Cybertruck logos. Did you do it yourself? Took some practice to get mine right.
You must be pretty handy.

 

[acuransx]

If you accepted delivery in its state and you made tesla aware of the issues you foubd at delivery, they will be fixed at a later service appointment.

Your expectation of perfection is flawed and if that is the case, you will have a very hard time owning a tesla. This is not a luxury brand, just luxury tech and prices. Yup will not find the same craftsmanship as bmw or mercedes, but you will find a tech environment and engineering similar to that of Apple.

you will not be refunded if you accepted delivery. Your only recourse is a buyback, and Tesla does that for repeated or irreparable flaws.

I don’t have the vehicle in possession because I canceled it. How will they buy it when I don’t have it? I never sign any paperwork as it was never registered to my name, and I never drove it home. I am asking them to refund my down payment

 

[hemiarch]

So your invoice above shows you paid $250. Maybe you should take information from your bank showing you paid the $15k or so to the Tesla showroom and see if they can help you. I’m certain they can.
The $250 Tesla virtually never returns though.

 

[acuransx]

So your invoice above shows you paid $250. Maybe you should take information from your bank showing you paid the $15k or so to the Tesla showroom and see if they can help you. I’m certain they can.
The $250 Tesla virtually never returns though.

yes, I certainly can do that but I would like a simple solution rather than driving 2hours with my busy schedule. $250 is no big deal.

 

[JCERRN]

I don’t have the vehicle in possession because I canceled it. How will they buy it when I don’t have it? I never sign any paperwork as it was never registered to my name, and I never drove it home. I am asking them to refund my down payment

If you rejected delivery then you only forfeit your $250 deposit. Everything else will be refunded per your order agreement

 

[hemiarch]

yes, I certainly can do that but I would like a simple solution rather than driving 2hours with my busy schedule. $250 is no big deal.

I’d give it a week then and see if it turns up in your account. Tesla is notoriously slow.
If it doesn’t I’d call Tesla customer service and even consider driving the two hours. $15k is probably worth it.

 

[hemiarch]

Would you accept the truck as such condition? This would be my 2nd one. When you spend over $100k for the vehicle, you would expect crystal clean and flawless appearance. I am not a reporter as you think I am. My profession is medical doctor. For your BS post, here is the Fucking truck in my garage. Don’t accuse of someone who ask for help.​

​

Check my records of how many posts have I posted?​

Wait a second. Back the Cybertruck up. I’m confused. Why is it in your garage covered in xpel armor and with a phone charger installed if you rejected it?
Rejected means you left it at the delivery center right?
Or is that your first Cybertruck? You weren’t going to trade it in? The invoice above doesn’t show a credit for a trade. What were you gonna do with the first one? Sell on private market?

 

[ABILISK]

Wait a second. Back the Cybertruck up. I’m confused. Why is it in your garage covered in xpel armor and with a phone charger installed if you rejected it?
Rejected means you left it at the delivery center right?
Or is that your first Cybertruck? You weren’t going to trade it in? The invoice above doesn’t show a credit for a trade. What were you gonna do with the first one? Sell on private market?

Yeah I’m confused. The post is about him rejecting one for a missing roof applique (fair enough, how did they put that on the showroom floor for delivery?) then he shows it in his garage while wanting a refund. I got nothing.

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