Problem with my Purchase of a Cybertruck

[cybercricket]

Cashiers check = easy to falsify and have a bogus piece of paper which appears to be a valid check. I am ***NOT*** saying this is what OP is doing; rather, I am saying this is why a seller might refuse such a check.

When I purchased my Model Y 9/1/2023 (Friday) at the Aurora, CO service center, I took the vehicle before making final payment. However, a FedEx tracking number from the lender was uploaded (by me) to my Tesla account. I brought in the actual check Tuesday 9/5/2023.

OP: what is preventing you from wire transfer? A wire is pretty much ONE business day or less, for domestic transfers.

Once again, this is incorrect. Cashier's Check is guaranteed by the issuing bank and comes with a well-known, reliable verification process. Most importantly, it is the bank that backs the check and not the payee - funds are taken from the payee and held by the bank the moment Cashier's Check is issued, so once confirmed as valid it can't bounce as long as it's a well-known bank that issued it.

Now for comparison, EFT, which Tesla gladly accepts, is more alike to a Personal Check. If I'm not mistaken, it was even called "electronic check" in the past. While a valid bank account number is required to initiate an EFT, the receiving institution doesn't get those funds cleared for two business days, yet Tesla will release the vehicle as soon as EFT is initiated. EFT can then bounce just like a Personal Check would if there are insufficient funds in the account.

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[pricedm]

@cybercricket

 

[cybercricket]

@cybercricket

You can do that with any number of payment instruments, like Money Orders for example. That is irrelevant, as the scam relies on a lack of verification by the receiving party. If the receiving party attempts to verify the check, which is easily done with a simple phone call, the scam falls apart. So while you're correct about the existence of such scams, you misunderstand what enables them - the flaw isn't in the Cashier's Check, the flaw is in some people's perception that a Cashier's Check is automatically as good as cash without the verification.

 

[Gary 54]

One of the primary issues is state law. To make my purchase in Texas, I had to mail a check to California.

IDK the issues in Colorado, tho ?‍

Here in Colorado the law mandates it goes by the Contract / Moter Vehicle Purchase Agreement (which Tesla wrote) and Tesla's or Tesla's representative did not follow it and is keeping me from making my purchase. Even though I Followed the Agreement / Contract and had a Cashers Check for more than what i owed Tesla.

Maybe if I could have talked to someone higher up, I could have made this purchase. Who knows!

Regardless this problem has made me feel if they can refuse my purchase at the end of the year when they are very interested in selling more units then if or when I have problems with my Truck would they HONOR THEIR Warranties on their produce.

 

[Gary 54]

@cybercricket

Yes, I know about that issue but in my defense / response to this issue Tesla has my Name, address, and just as much information on me as the IRS for over 5 years. Plus they could have called my bank that the Cashier's Check was written on and check it out. My bank is in the top 2 biggest banks in the US, My bank is not a fly by night bank or credit union.

Regardless of this if they were so concerned about this issue then why was it in their purchase Agreement that I could pay by a Cashier's Check and why was I not able to talk to someone higher that the local GM of the Distribution Center.

They only escalated this problem / issue and lost a customer, ME.

 

[Gary 54]

To all,
I have tried to contact Tesla on this issue that I have with them NOT HONORING their own written Moter Vehicle Purchase Agreement.

I would like to talk to someone above the local GM of the Distribution Center to see if I can work out this issue but the way tesla is set up you never get to talk to anyone above the local area.

Sometimes you need to be able to work out things with a person at a higher level.

 

[Gary 54]

As to the Casher's Chck bein

He needs to start by explaining to us why the cashier’s check is for more than he owes on the vehicle? ‘Cause that’s not how cashier’s check transactions work. Or purchases! Or using cashiers check to purchase a vehicle. Or anything!

Right now, nothing is making a lot of sense (grammar/syntax included) other than the GM being concerned about this particular cashier’s check since it’s was not written for the amount due! Why?!?! The overpayment would require Tesla to refund you … what … some cash? They’re not set up to do that!

So, let’s start with why your cashier’s check wasn’t for the exact amount due (which is what I’ve always done in the past, without issue), sir?

As to the Cashier's Check being for more than what I owed: I Made a mistake, I had a check for the total price of the Truck and did not reduce it by the amount I had already paid them. I trusted that they would credit me back at some time the difference or I could use it up in other options.

Now as to the GM she did not even look at the check or the Tesla Purchase Agreement that I had.
She just refused to do anything on this subject. All she was able to do is tell me that she could not put me in contact with someone else that is higher up, so her could not make an exception, or she would get fired. All this in front of 20 people.

You will have to ask her, her name is PJ Vertica, and she is at the Aurora, Colorado Distribution Center.

I am over 70 years old, and this was going to be my first electric vehicle.

 

[Gary 54]

Precisely how it’s supposed to work.

I’ve purchased three Teslas with cashiers checks for the balance due without issue.

While EFT’s and wire transfers are replacing them as the default/gold standard they’re still easy to verify as you describe.

We’re missing detail details that explain why this is happening to this gentleman. And again he gave us a very obvious clue cashier’s checks should not be more than what is due. It should be EXACTLY what is due, made out to Tesla.

Not hard.

Yes, the Gold slandered is maybe a wire funds transfer to Tesla.

When I went through the app to select the configurations on my truck which also goes through the options for payment as well. Right. I selected the option for a cash payment with cashers check and that is what I selected.

Again, I was not worried about the amount being larger that was my mistake, and I could buy options at some date with that money. After all I have waited over 5 years for this truck.

You should be more concerned with why the GM did not look at my paperwork (contract) or the check .

I hope that all of you have a hard copy of the warranties on your vehicles because of what I have had as a problem with Tesla or maybe it is just the GM not honoring the Purchase Agreement I have.

 

[Gary 54]

Yes, the Gold slandered is maybe a wire funds transfer to Tesla.

When I went through the app to select the configurations on my truck which also goes through the options for payment as well. Right. I selected the option for a cash payment with cashers check and that is what I selected.

Again, I was not worried about the amount being larger that was my mistake, and I could buy options at some date with that money. After all I have waited over 5 years for this truck.

You should be more concerned with why the GM did not look at my paperwork (contract) or the check .

I hope that all of you have a hard copy of the warranties on your vehicles because of what I have had as a problem with Tesla or maybe it is just the GM not honoring the Purchase Agreement I have.

 

[dalton108]

Precisely how it’s supposed to work.

I’ve purchased three Teslas with cashiers checks for the balance due without issue.

While EFT’s and wire transfers are replacing them as the default/gold standard they’re still easy to verify as you describe.

We’re missing detail details that explain why this is happening to this gentleman. And again he gave us a very obvious clue cashier’s checks should not be more than what is due. It should be EXACTLY what is due, made out to Tesla.

Not hard.

As to the Casher's Chck bein


As to the Cashier's Check being for more than what I owed: I Made a mistake, I had a check for the total price of the Truck and did not reduce it by the amount I had already paid them. I trusted that they would credit me back at some time the difference or I could use it up in other options.

Now as to the GM she did not even look at the check or the Tesla Purchase Agreement that I had.
She just refused to do anything on this subject. All she was able to do is tell me that she could not put me in contact with someone else that is higher up, so her could not make an exception, or she would get fired. All this in front of 20 people.

You will have to ask her, her name is PJ Vertica, and she is at the Aurora, Colorado Distribution Center.

I am over 70 years old, and this was going to be my first electric vehicle.

Sir, and I mean this with respect, you have to look at what this transaction looks like to the manager. And as I said above the key to why your transaction didn’t complete successfully is that you tried to present a cashiers check in excess of the amount due. She did exactly what I would expect her to do. What you have to understand is that just about everybody is a fraudster these days and there’s no way she would stick her neck out under the circumstances.

Facts:

1. Were drowning in fraud and scams.

2. It is abnormal for someone to present the cashiers check in any type of financial transaction from more than exactly the amount that’s due.

3. I’m going to hazard to guess that because of the problems that you were facing you were at least a little bit angry possibly even bit belligerent. That is the exact reaction you would expect from somebody who’s trying to scam you! Indignation! To the extent that she already had some concerns your actions probably made her only moreso.

4. The Tesla shop where you would purchase accessories (as you suggested) and Tesla sales for vehicles are not linked. There would be no way for Tesla sales to transfer your balance over to the shop as I said above they would have to refund you the difference and she’s not set up to do that at the service center.

She needs the balance due at the time she gives you the car to be zero not -$2000. That’s why she wouldn’t take your cashier’s check. I’m sure of it!

I am also certain that she has some deficiencies as a manager because if she didn’t she should’ve been able to cogently and clearly explain this to you in real time.

As others have said here, there’s still the possibility that they could have let you take the vehicle and work out the final payment later but I think that’s gonna vary via region because I can tell you in my town you’re not leaving with the car without having every i dotted and t crossed at Tesla. Even though traditional car dealers will allow you to take cars before the financing is settled.

The Spectre that you were trying to defraud her also probably shut down the pathway to some other real-time resolution where you left with the car and resolved financing after. After all, if she was right letting you have the car with financing being unsettled was exactly what you were aiming for (in her mind).

*Note: this didn’t need to be any kind of genius level scam - the fact that your cashier’s check didn’t match the exact amount of your transaction could imply nothing more than the cashier’s check doesn’t belong to you. That would be enough to put somebody off in terms of consummating the sale. I have never presented a cashier check for anything that wasn’t for the exact amount due to the penny. And I’ve never had a problem with the cashiers check. Including purchasing cars from Tesla, multiple times.

 

[Gary 54]

What action did you get? Their HQ is in Austin Tx

Thank for the Information. I will do the same.

 

[Gary 54]

Sir, and I mean this with respect, you have to look at what this transaction looks like to the manager. And as I said above the key to why your transaction didn’t complete successfully is that you tried to present a cashiers check in excess of the amount due. She did exactly what I would expect her to do. What you have to understand is that just about everybody is a fraudster these days and there’s no way she would stick her neck out under the circumstances.

Facts:

1. Were drowning in fraud and scams.

2. It is abnormal for someone to present the cashiers check in any type of financial transaction from more than exactly the amount that’s due.

3. I’m going to hazard to guess that because of the problems that you were facing you were at least a little bit angry possibly even bit belligerent. That is the exact reaction you would expect from somebody who’s trying to scam you! Indignation! To the extent that she already had some concerns your actions probably made her only moreso.

4. The Tesla shop where you would purchase accessories (as you suggested) and Tesla sales for vehicles are not linked. There would be no way for Tesla sales to transfer your balance over to the shop as I said above they would have to refund you the difference and she’s not set up to do that at the service center.

She needs the balance due at the time she gives you the car to be zero not -$2000. That’s why she wouldn’t take your cashier’s check. I’m sure of it!

I am also certain that she has some deficiencies as a manager because if she didn’t she should’ve been able to cogently and clearly explain this to you in real time.

As others have said here, there’s still the possibility that they could have let you take the vehicle and work out the final payment later but I think that’s gonna vary via region because I can tell you in my town you’re not leaving with the car without having every i dotted and t crossed at Tesla. Even though traditional car dealers will allow you to take cars before the financing is settled.

The Spectre that you were trying to defraud her also probably shut down the pathway to some other real-time resolution where you left with the car and resolved financing after. After all, if she was right letting you have the car with financing being unsettled was exactly what you were aiming for (in her mind).

*Note: this didn’t need to be any kind of genius level scam - the fact that your cashier’s check didn’t match the exact amount of your transaction could imply nothing more than the cashier’s check doesn’t belong to you. That would be enough to put somebody off in terms of consummating the sale. I have never presented a cashier check for anything that wasn’t for the exact amount due to the penny. And I’ve never had a problem with the cashiers check. Including purchasing cars from Tesla, multiple times.

In all due respect to you the GM did not even want to look at the check or the contract I had. Even when I hand it to her.

She could have worked out the problem, or when I asked her for just who I could contact to help this deal go forward, she refused to help me in any way.

Yes, after that I got a little angered, but I tried to keep my cool. Then just left.

I am only here to ask for information from anyone that can help me with who I can contact to help me get this Truck. Respectively if you have some information, I can use to resolve this problem I thank you.

Otherwise, you all know this story that at least this Tesla Rep. did not want to make a customer for life, or a sale / deliver, or if it is the company that can change any of their agreements at any time then I have given you, my story.

 

[Carnut12]

Hi everyone,
On Dec. 14 2024, I had a problem with my purchase of the CyberTracker maybe some one out there known a persone in a higher possision that I can talk to about this issue. Now my story.

1. I reserved the CyberTruck in 2019. I received notice in Oct. - Nov. 2024 that my truck was coming up for purchase soon.
2. I went to the website to make final section on the options and make additional payment on the truck.
3. I printed out the "Moter Vehicle Purchase Agreement " and followed all the information it that I needed to do including the payment procedures in it that stated I could pay by Wire or by Cashers Check.
4. I choose the Casher Check an got one.
5. Two days before I was to get my truck I was notified that Tesla needed a wire of the money after I got the check. I notified them that I had a check as per their Purchase agreement.
6. At the distribution center the GM stated that they could not sell me the Truck that I needed to make a wire transfer on a Saterday and it would take up to 7 days for them to receive it.

I asked the GM if I could talk to someone higher since I had the their Purchase Agreement and the Check as outlined in the contract and she was not going to help me at all. This has been going on since 12/14/24 and I have tryed to get in contact with anyone but everything goes through Text mail or to and automated system that comes back with a form letter.

Does anyone out there know of someone in the Tesla company that can help. I am still interested in buying but if they can change a purchase agreement it makes me worried that can change any agreement that is written.

Anyone give me your thoughts on this matter or a person that I can contact higher then the GM of the Distribution Center.

Thanks
Gary

Good luck this is a major pitfall to owning a Tesla, service is horrendous and trying to actually talk to someone or get a response is impossible.

 

[dalton108]

In all due respect to you the GM did not even want to look at the check or the contract I had. Even when I hand it to her.

She could have worked out the problem, or when I asked her for just who I could contact to help this deal go forward, she refused to help me in any way.

Yes, after that I got a little angered, but I tried to keep my cool. Then just left.

I am only here to ask for information from anyone that can help me with who I can contact to help me get this Truck. Respectively if you have some information, I can use to resolve this problem I thank you.

Otherwise, you all know this story that at least this Tesla Rep. did not want to make a customer for life, or a sale / deliver, or if it is the company that can change any of their agreements at any time then I have given you, my story.

Yep, well if that’s the case, then it makes even less sense and I got nothing.

Not how she sure how she could reject a payment that she didn’t even review, but you’re the only one here who knows what went down. ??‍

Good luck to you.

 

[cybercricket]

In all due respect to you the GM did not even want to look at the check or the contract I had. Even when I hand it to her.

She could have worked out the problem, or when I asked her for just who I could contact to help this deal go forward, she refused to help me in any way.

Yes, after that I got a little angered, but I tried to keep my cool. Then just left.

I am only here to ask for information from anyone that can help me with who I can contact to help me get this Truck. Respectively if you have some information, I can use to resolve this problem I thank you.

Otherwise, you all know this story that at least this Tesla Rep. did not want to make a customer for life, or a sale / deliver, or if it is the company that can change any of their agreements at any time then I have given you, my story.

Everyone here had the same contract. The contract wasn't tailored specifically to you, and that contract certainly wouldn't reveal anything special about your particular purchase to the Tesla manager. Unfortunately with Tesla there isn't anyone to contact for most people, so in order to get the best out of them we have to follow their prescribed processes.

For example, they promised FSD for $7,000 to me per reservation from 2019. When I placed the order in 2024 I didn't include FSD because they had a trial going on and I figured I will test it first. So after testing I decided to buy it an... now there is no way for me to get it for $7,000 and instead I can only buy it for $8,000. I talked to the people at the Tesla location where I got the truck and they didn't even bother to call me back like they said they would. It is what it is. Tesla is the kind of business that doesn't necessarily need your money, and they don't care about a few grumpy customers. Their priority is making a good product that will make 90% of their customers happy and they just don't care to do anything for the remaining 10%, it's a cost optimization.

So now what ? Learn from this experience. Actually take advice you're given, instead of walking in circles, if you still want the truck.

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