Technician Training and Preparation

[EmmA]

I have my CT in for service due to a failing PCS and HV AC Junction box. I have an engineering background and have dabbled in electrical engineering projects so decided to comb through the service manual to see what this repair would entail. It does not look easy and my first thought was I hope the tech has done this before because I think there is a lot of ancillary problems he/she could create in the process. For example just taking out the Tonneau looks like a lot could go wrong. And with how finicky those seem to be, what if that installation process is messed up.
I guess my questions is with the CT being so new how trained are these CT techs? Is there a rigorous process for training? Are they learning as they go? Anybody have any insight to the technician side of Tesla?

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[getsometom]

Per my SC, they mentioned more techs are being trains to work on Cybertrucks however there are limited trained techs so far which is the reason why Cybertruck service appointments for my local SC are scheduled 2 months from now.

 

[EmmA]

Per my SC, they mentioned more techs are being trains to work on Cybertrucks however there are limited trained techs so far which is the reason why Cybertruck service appointments for my local SC are scheduled 2 months from now.

That's not very encouraging. When I dropped mine off there were 3 other CT in the repair bays but no techs working. They were just parked. I saw probably 10 other models in the regular repair bays with techs working away. I'm sure >75% of the CT build/components is similar to S/Y/3, but man looking at the air suspension and the Tonneau cover makes me realize a lot could go wrong in accessing something like the PCS or battery pack.

On delivery day the Salesman said they were understaffed after the layoffs and then with the promotional interest rates they were seeing 3-4x the amount of orders coming in. He said they would love to get more CT out the door, but they were only able to do 2 deliveries a day at the most.

 

[HaulingAss]

My Cybertruck was delivered perfect, except for the rear plastic bumper cover wasn't seated properly so there is a little bulge in the plastic around the rear-side marker light. You have to bend over with your head below waist level to notice it, so I haven't worried about it.

It's 45 minutes to the Service Center so I thought maybe something else will go wrong or break so I can take care of everything with one trip. I've been beating it up pretty good the last two months, but everything keeps functioning flawlessly. I just might have to look into that Service Manual and see how involved it is to take off the rear plastic bumper cover myself and re-install it correctly to save me a trip to the Service Center. It's never needed anything else.

If most Cybertrucks are this reliable it may take some time for the Service Techs to gain first-hand knowledge. Until then, they will just have to follow the service procedures in the book written by the guys who designed and engineered it. I do know ease of repair was an important design consideration. But not as important as reducing the failure rate as low as possible.

 

[EmmA]

My Cybertruck was delivered perfect, except for the rear plastic bumper cover wasn't seated properly so there is a little bulge in the plastic around the rear-side marker light. You have to bend over with your head below waist level to notice it, so I haven't worried about it.

It's 45 minutes to the Service Center so I thought maybe something else will go wrong or break so I can take care of everything with one trip. I've been beating it up pretty good the last two months, but everything keeps functioning flawlessly. I just might have to look into that Service Manual and see how involved it is to take off the rear plastic bumper cover myself and re-install it correctly to save me a trip to the Service Center. It's never needed anything else.

If most Cybertrucks are this reliable it may take some time for the Service Techs to gain first-hand knowledge. Until then, they will just have to follow the service procedures in the book written by the guys who designed and engineered it. I do know ease of repair was an important design consideration. But not as important as reducing the failure rate as low as possible.

Overall I think the truck was built well and built to last. But all the proprietary electronic hardware/software makes it a little scary to DIY on. You should comb through the service manual to see if you can fix it. I have a 2022 MY that I have driven into the ground and was having some issues with USS. I took apart the bumpers, rear undercarriage, ordered a new harness/sensors and was able to get everything installed squared away in a couple hours. I was impressed with how easy it was to do.

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