Tesla "Fast Pass" - New quick return service pass for addressing intermittent problems.

[dalton108]

This is super smart and innovative. I hope it works well for people in practice!

https://www.notateslaapp.com/news/3070/a-look-at-teslas-service-fast-pass

The new option, which has been implemented since early this year, acknowledges the reality of intermittent issues and respects customer time and frustration, and helps to open up an avenue to resolve these issues.​

​

How the Fast Pass Works​

This new process is simple, but quite effective. When an owner brings their vehicle in for an issue that the service technicians are unable to reproduce during an appointment, instead of simply closing the ticket and sending the owner on their way, Tesla Service can now issue that owner a Fast Pass.​

​

This pass acts as an open ticket for a follow-up visit. The pass is valid for up to 30 days, and allows the customer to return to the service center without an appointment whenever the problem reappears.​

​

Skipping the Line​

The key to the Fast Pass system is the priority it grants the returning customer. When an owner comes back with an active, replicable issue, the pass allows them to effectively skip the line. This means they can get in their vehicle in front of a technician for immediate diagnosis while the problem is actually happening, which is the most critical part of fixing an odd, intermittent fault.​

​

An owner on X who received the pass described it as a way to immediately pull up to service and skip the line. This helps to remove the immense friction of having to schedule a whole new appointment, and hope the issue decides to show up on that specific day.​

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[Gigahorse]

Think this is a great idea, glad to see Tesla trying to step up their service game.

Will be grabbing a fast pass and using it as many times as necessary to get my Vault leak finally fixed hopefully.

 

[Dahongfei]

Think this is a great idea, glad to see Tesla trying to step up their service game.

Will be grabbing a fast pass and using it as many times as necessary to get my Vault leak finally fixed hopefully.

Let me know when you do. Want mine to be fixed too

 

[Salty_Cobalt]

Great idea in theory... But when the closest service center is 1+ hours away, that makes "dropping in" when it's happening again unfeasible most days.

 

[ChronoDog]

This is super smart and innovative. I hope it works well for people in practice!

https://www.notateslaapp.com/news/3070/a-look-at-teslas-service-fast-pass

The new option, which has been implemented since early this year, acknowledges the reality of intermittent issues and respects customer time and frustration, and helps to open up an avenue to resolve these issues.​

​

How the Fast Pass Works​

This new process is simple, but quite effective. When an owner brings their vehicle in for an issue that the service technicians are unable to reproduce during an appointment, instead of simply closing the ticket and sending the owner on their way, Tesla Service can now issue that owner a Fast Pass.​

​

This pass acts as an open ticket for a follow-up visit. The pass is valid for up to 30 days, and allows the customer to return to the service center without an appointment whenever the problem reappears.​

​

Skipping the Line​

The key to the Fast Pass system is the priority it grants the returning customer. When an owner comes back with an active, replicable issue, the pass allows them to effectively skip the line. This means they can get in their vehicle in front of a technician for immediate diagnosis while the problem is actually happening, which is the most critical part of fixing an odd, intermittent fault.​

​

An owner on X who received the pass described it as a way to immediately pull up to service and skip the line. This helps to remove the immense friction of having to schedule a whole new appointment, and hope the issue decides to show up on that specific day.​

I didn't know this was an official position but i had my CT in for my first service appointment to fix multiple minor issues and one i would consider a large issue. I get a "power reduced" message and only one engine works and the truck is very slow. It goes away if I exit and reenter the truck. They couldn't fix it and said they needed to drive it until it happened which seemed ridiculous - some tech is going to drive my truck around for weeks and hundreds of miles until it happens? I said NO and they said next time it happens just drive over and they will put me at the front of the line. Luckly the service center is very close to my house, i can see how this could be a huge problem for some ppl!

 

[TickTock]

Think this is a great idea, glad to see Tesla trying to step up their service game.

Will be grabbing a fast pass and using it as many times as necessary to get my Vault leak finally fixed hopefully.

Good luck with that. The stated use is "for an issue that the service technicians are unable to reproduce during an appointment ". Vault leaks are easily reproduced - just not easily fixed. Rather I should say - not easily eliminated since the vault was never advertised as waterproof.

 

[Gigahorse]

Good luck with that. The stated use is "for an issue that the service technicians are unable to reproduce during an appointment ". Vault leaks are easily reproduced - just not easily fixed. Rather I should say - not easily eliminated since the vault was never advertised as waterproof.

They have fixed it with the newer ones with the new applique seal that goes in, they just have not yet recalled or sent out the parts for a full retrofit.
The VAULT was not advertised as waterproof, but don't think anyone assumed in good faith that a "VAULT" would not be able to house a few cardboard boxes during a rainy drive without them getting soaked, more less tools, electronics, sleeping bags, etc.

 

[C - Wave]

Think this is a great idea, glad to see Tesla trying to step up their service game.

Will be grabbing a fast pass and using it as many times as necessary to get my Vault leak finally fixed hopefully.

Charlie at the Cincinnati service center fixed my leaking CT tonneau cover ... he found a Tesla weather-stripping part and it works. Cincinnati service center is on Ridge Avenue and ask for service advisor Angela .... she knows the part number Charlie ordered. You can use my name, Bill C .... they know me!

 

[BeachDweller]

Charlie at the Cincinnati service center fixed my leaking CT tonneau cover ... he found a Tesla weather-stripping part and it works. Cincinnati service center is on Ridge Avenue and ask for service advisor Angela .... she knows the part number Charlie ordered. You can use my name, Bill C .... they know me!

Can you look on your service ticket and find the part number and post it here?
There are a bunch of us that could use it!

 

[C - Wave]

Can you look on your service ticket and find the part number and post it here?
There are a bunch of us that could use it!

 

[C - Wave]

I think this is the information you will need... see attached screenshot. Not really tech savvy!!

 

[TickTock]

They have fixed it with the newer ones with the new applique seal that goes in, they just have not yet recalled or sent out the parts for a full retrofit.
The VAULT was not advertised as waterproof, but don't think anyone assumed in good faith that a "VAULT" would not be able to house a few cardboard boxes during a rainy drive without them getting soaked, more less tools, electronics, sleeping bags, etc.

Fair enough. If your truck is out of spec it should be corrected. None-the-less, this is not a "fast-pass" situation as described.

 

[bosshog]

Think this is a great idea, glad to see Tesla trying to step up their service game.

Will be grabbing a fast pass and using it as many times as necessary to get my Vault leak finally fixed hopefully.

Good luck . I have been in three times regarding the vault leak . It’s within spec they say . Very frustrating..

 

[Gigahorse]

I think this is the information you will need... see attached screenshot. Not really tech savvy!!

Nice to have the part numbers, think some of those are updated parts, hopefully making their way around.

 

[Cybertruck2024]

Good luck with that. The stated use is "for an issue that the service technicians are unable to reproduce during an appointment ". Vault leaks are easily reproduced - just not easily fixed. Rather I should say - not easily eliminated since the vault was never advertised as waterproof.

There is a video Tesla posted on YouTube a few weeks ago saying how CT is the perfect family travel vehicle. It showed all the family's suitcases in the vault. I laughed, because my first trip in my truck was horribly sidetracked when we drove through a pouring rain and my family's luggage was all soaked. I am back to road tripping in the M3P, the CT is not a road trip vehicle if you have more than a few dufflebags. Tesla's line is this is how the vault is supposed to be, despite them falsely advertising otherwise.

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